Decora Smart Wi-Fi device will not connect to the Wi-Fi Network or Leviton Cloud

If you are able to connect the mobile device to the Decora Smart Wi-Fi device (Step 2), but are getting a message that the device is unable to enroll please follow these troubleshooting step:

  1. Factory Reset the Decora Smart Wi-Fi device by pressing and holding the top paddle for 15 seconds (until the LED begins to flash red and amber), then release the paddle. After a few seconds, the LED will flash green.
  2. Pay attention to the Status LED during the remainder of the enrollment process. When you get to the step where the device joins your Wi-Fi network (right after you select your Wi-Fi network and enter the password):
    What is the color and state on the LED?
    • If the LED is solid green (or turns completely off if the light it is controlling is on), then please follow the steps in the following article: Device Does not Connect to Cloud
    • If the LED flashes amber, please make sure that you are entering the correct password for the Wi-Fi network that you are connecting to. The password is case specific. You can press the eye icon to see the text to make sure you entered it correctly.
  3. If your router has 2.4GHz and 5GHz Wi-Fi signals on the same Network Name (SSID), try splitting these out into different Wi-Fi network names.
    • For example, if you router uses the same Network Name (SSID) for both the 2.4GHz and 5GHz band. The modification is to change the name of the 5GHz SSID, so that it has a different name from the name of the 2.4GHz SSID. The recommendation is to add the number 5 to then end of the existing name. For example, if the name of your SSID is Jones, then change the name of the 5GHz SSID to Jones5.
  4. Attempt to enroll the device again after following all of these steps to see if you are successful. If not, please contact our technical support team at dssupport@leviton.com. Please include the type model number of the Decora Smart device and the brand and model of your wireless router.
  5. For additional help, you can call our support department.

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