WarmlyYours Shipping Policy
At WarmlyYours, we know you want to install and begin enjoying the benefits of your radiant heating products
as soon as possible. To help you better plan your project, we have provided our shipping times for various
products. Please note the times listed below are the estimated number of business days for the products to
leave our warehouse or manufacturing facility. The times listed here do NOT include transit time with the
To keep your project moving, WarmlyYours provides same day shipping on most of our products. In fact, 99% of
our orders can be shipped the same day.
For US orders, simply submit your order by 4:00 PM Central Time for UPS and FedEx delivered orders and
3:00 PM Central Time for USPS delivered orders, and we will process your order and have it on its way
by the end of the day.
In Canada, please submit your order by 4:00 PM Eastern Time for UPS and Purolator delivered orders and
3:00 PM Eastern Time for Canada Post delivered orders for same day shipping.
Any standard size products that we have in stock at our warehouse can be shipped the same day.
In many cases, we can ship your order with Saturday delivery.
Please contact us directly by phone to inquire if you need your order delivered on a Saturday,
especially if ordering on Thursday or Friday. Additional charges will apply.
While we'd love to ship everything to you immediately, some products, such as custom orders, do take a bit
more time for us to manufacture to meet your needs.
Here are the types of products that may require additional time to ship:
- Custom Manufactured Products
Because these products are designed to meet your design specifications and are manufactured especially for
you upon receiving your order, they will take longer to ship.
- TempZone™ Custom Floor Heating Mats: 8 to 10 business days
- Custom FeelsWarm® Countertop Heaters*: 10 to 15 business days
- Custom Marquee Series LED Mirrors: 8 to 10 weeks
- Drop-Shipped Items
Items that are drop-shipped from the manufacturing facility, instead of the warehouse, may take longer to
Custom FeelsWarm® Countertop Heaters*: 7 to 8 business days
TempZone™ Custom Mats Floor Heating Mats (if customer chooses drop-shipping option):
- 1 to 2 business days for Canadian orders
- 2 to 3 business days for U.S. orders
- Special Orders
While we do stock certain models in our warehouse, many of our radiant heating panels are special ordered for the customer.
LAVA® or Ember panels stocked in our warehouse can be shipped the same day. Special order LAVA® radiant heating panels
take 4 to 6 weeks to ship and special order Ember panels can take up to 3 months to ship.
All of our countertop heating products are special ordered. For standard FeelsWarm® Countertop Heaters*,
please allow for 8 to 10 business days for the product to ship.
While we do our best to keep inventory current, during busy sales periods we may run out of stock of a given
item in the WarmlyYours warehouse. If an item is back-ordered, don’t worry. We will get it in as soon as
possible and notify you of the estimated shipping time. For back-ordered floor heating products, you might
not have to wait. Because we offer a range of products to meet your heating needs, we can talk to you about
redesigning your project using products currently in stock, so that you can get your project underway as
soon as possible.
- Warehouse Pick Up
We offer warehouse pick up for local customers. Warehouse pick up is now free. If you choose this option,
you will be informed by e-mail when the order is ready for pick up.
- Carrier and Postal Holidays
Please be aware of carrier and postal holidays when you select your order shipper.
See the following carrier holiday calendars:
Tracking Your Order
Once your WarmlyYours products have shipped, you can track them through the shipping carrier (e.g. UPS). En
route shipping times vary with the type of shipping and destination. Contact the carrier for more
* Custom FeelsWarm® Countertop Heaters are not available in Canada.