WarmlyYours
WarmlyYours.com
P:+1 (800) 875-5285
Mon-Fri, 7:30am-5:30pm CST
info@warmlyyours.com
F: +1 (800) 408-1100
No Question/Heading Answers
1 What system do you have?
  • Floor heating
  • Snow melting
  • Towel warmer
  • Mirror defoggers
  • Underdesk heaters
  • LAVA
2 What is the problem with the floor?
  • System was working but suddenly stopped.
  • System has never worked.
  • System is not performing as desired
  • I have another problem
8 Which description is most accurate?
  • I have a red light on the controller and/or GFCI appears on the screen.
  • Controller appears to be working fine, but the floor is cold.
  • Controller doesn't respond and/or the display is blank.
  • Vacation mode is activated, suitcase icon is present/flashing on the screen.
  • "Err" or "E1" message appears on the screen.
  • "HI" or "LO" message appears on the screen.
  • Not sure
11 Perform the following troubleshooting steps in order
  • Step 1 - Turn off the controller and circuit breaker for 30 sec, then turn the controller and breaker back on and wait until the system starts to warm up.
  • Step 2 - Make sure that the breaker is not a GFCI breaker. Most controllers have their own built-in GFCI.
  • IF YOU ARE NOT COMFORTABLE WITH HIGH VOLTAGE ELECTRICITY, THE FOLLOWING STEPS SHOULD BE DONE BY LICENSED ELECTRICIAN.
  • Step 3 - Do an ohms test according to: (OHM READING GUIDE SINGLE,TWIN,SLAB). If the label from the roll is not present to verify the values, check the readings according to the size and product type here - (TempZone Single), (TempZone Twin), (Environ II), (Slab heating) if you can't find the correct values, please call our 24/7 technical support at 800-875-5285. If the readings are not within +/- 15% of the label values, the mat may be damaged. If the readings are within +/- 15% of the label values, then go to the next step.
  • Step 4 - Disconnect the outer braided wires from the electrical service ground line and run the system for 20-30 minutes. If red light or GFCI appears again, the controller may be defective. If the controller appears to be working fine and floor is not warming, please call our 24/7 technical support at 800-875-5285.
12 Perform the following troubleshooting steps in order
  • Step 1 - Locate the left door and open it. Press the mode button until the hand icon appears on the screen. Locate the right door and open it. Use the up button to raise the temperature to 100F. Verify that the system starts to warm up. If it does, reprogram the controller using the programming guide for (TH-115), (TH-111), (ENERGYSTAT), (TIMER).
  • IF YOU ARE NOT COMFORTABLE WITH HIGH VOLTAGE ELECTRICITY, THE FOLLOWING STEPS SHOULD BE DONE BY LICENSED ELECTRICIAN.
  • Step 2 - Do an ohms test according to: (OHM READING GUIDE SINGLE,TWIN,SLAB). If the label from the roll is not present to verify the values, check the readings according to the size and product type here - (TempZone Single), (TempZone Twin), (Environ II), (Slab heating) if you can't find the correct values, please call our 24/7 technical support at 800-875-5285. If the readings are not within +/- 15% of the label values, the mat may be damaged. If the readings are within +/- 15% of the label values, then go to the next step.
  • Step 3 - Turn the controller off and disconnect the floor heating wires. Turn the controller back on and switch it to the manual mode using the MODE/RET button behind the left door. Using the UP button behind the right door, raise the temperature to 100F to activate heating. Check the output voltage from the load wires on the controller. If the output voltage is the same as required by the mat/cable please call our 24/7 technical support at 800-875-5285. If the voltage is different than required, the controller may be defective. If the output voltage from the breaker is not the same as the output voltage from the controller, the controller may be defective.
13 Perform the following troubleshooting steps in order
  • Step 1 - Make sure that the breaker is turned on. Verify that the breaker is not in the "tripped" or "OFF" position. Verify that the breaker is not a GFCI breaker. Most controllers have their own built-in GFCI.
  • Step 2 - Locate the "power" switch on the controller and make sure it is in "ON" position.
  • Step 3 - Remove the faceplate and put it back on, to verify a good connection between it and the thermostat.
  • If these steps do not identify the problem, please call our 24/7 technical support at 800-875-5285
14 Perform the following troubleshooting steps in order
  • Step 1 - Verify the connection between the controller and external sensor.
  • Step 2 - Cut off 1/2" of the sensor wire, re-strip it and re-establish the connection between the sensor and the base.
  • Step 3 - Take an Ohms Reading between the two sensor wires. The value should be between 8K-18K Ohms. If these values not displayed check the digital Ohm meter to make sure that it contains fresh batteries and is set/calibrated to a scale of 0 - 20000/20K prior to taking any reading. If readings are not in range sensor may be defective, please call our 24/7 technical support at 800-875-5285.
15 Please call our technical support at 800-875-5285 Technical support is available 24 hours 7 days a week, so we can always help you to determine and solve the problems with your product. Call us at at 800-875-5285
9 Which description is most accurate?
  • I have the red light on controller and/or GFCI appear on the screen.
  • Controller appears to be working fine, but floor is cold.
  • Controller doesn't respond and/or display is blank
  • Vacation mode is activated, suitcase icon is present/flashing on the screen
  • "Err" or "E1" message appear on the screen
  • "HI" or "LO" message appear on the screen
  • Not sure
16 Perform the following troubleshooting steps in order
  • Step 1 - Turn off the controller and circuit breaker for 30 sec, then turn the controller and breaker back on and wait until the system starts to warm up.
  • Step 2 - Make sure that your breaker is not GFCI breaker, because most of controllers have their own built-in GFCI.
  • IF YOU ARE NOT COMFORTABLE WITH HIGH VOLTAGE ELECTRICITY, THE FOLLOWING STEPS SHOULD BE DONE BY LICENSED ELECTRICIAN.
  • Step 3 - Redo the connection on the back of controller, verify with wiring diagram.
  • Step 4 - Take the Ohms Reading according to the (OHM READING GUIDE SINGLE,TWIN,SLAB), if you don't have the label to verify the values check the readings according to your size and product type here - (TempZone Single), (TempZone Twin), (Environ II), (Slab heating) if you can't find your readings please call our 24/7 technical support at 800-875-5285. If the readings are not within +/- 15% of the readings from the label - mat may be damaged, if readings are within +/- 15% of the readings from the label then go to the next step.
  • Step 5 - Disconnect the outer braided wires from the electrical service ground line and run the system for 20-30 minutes, if red light or GFCI appear again - controller may be defective, if controller working fine and floor is not warming up please call our 24/7 technical support at 800-875-5285.
17 Perform the following troubleshooting steps in order
  • Step 1 - Press the mode button, untill the hand icon appears on the screen, using the up button raise the temperature to 100F and wait untill the system starts to warming up, then reprogram controller using programming guide for (TH-115), (TH-111), (ENERGYSTAT), (TIMER).
  • IF YOU ARE NOT COMFORTABLE WITH HIGH VOLTAGE ELECTRICITY, THE FOLLOWING STEPS SHOULD BE DONE BY LICENSED ELECTRICIAN.
  • Step 2 - Redo the connection on the back of controller, verify with wiring diagram.
  • Step 3 - Take the Ohms Reading according to the (OHM READING GUIDE SINGLE,TWIN,SLAB), if you don't have the label to verify the values check the readings according to your size and product type here - (TempZone Single), (TempZone Twin), (Environ II), (Slab heating) if you can't find your readings please call our 24/7 technical support at 800-875-5285. If the readings are not within +/- 15% of the readings from the label - mat may be damaged, if readings are within +/- 15% of the readings from the label then go to the next step.
  • Step 4 - Turn the controller off, disconnect the floor heating wires from the controller, turn the controller back on, switch it to manual mode, raise the temperature to activate heating and check the output voltage from the load connection on the controller, if the output voltage is the same as required by the mat/cable please call our 24/7 technical support at 800-875-5285, if voltage is different than required controler may be defective. If the output voltage from the breaker is not the same as the output voltage from the controller means that controller may be defective.
18 Perform the following troubleshooting steps in order
  • Step 1 - Make sure that breaker is turned on (reset the breaker, to be sure it’s not tripped or in the off position) and breaker is not GFCI breaker, because most of controllers have their own GFCI.
  • Step 2 - Locate the on/off switch on the controller and make sure it is in ON position.
  • Step 3 - Take the faceplate off and put it back on, make sure that connection between thermostat and face plate is solid.
  • IF YOU ARE NOT COMFORTABLE WITH HIGH VOLTAGE ELECTRICITY, THE FOLLOWING STEPS SHOULD BE DONE BY LICENSED ELECTRICIAN.
  • Step 4 - Redo the connection on the back of controller, verify with wiring diagram.
  • If this steps do not identify the problem please call our 24/7 technical support at 800-875-5285
19
  • Step 1 - Verify the controller and external sensor connection.
  • Step 2 - Cut off 1/2" of sensor wires, re-strip them and redo the connection.
  • Step 3 - Take the Ohms Reading between two sensor wires, reading should be between 8K-18K Ohms (Check the digital Ohm meter to make sure that it contains fresh batteries and is set/calibrated to a scale of 0 - 20000/20K prior to taking any reading.). If readings are not in range sensor may be defective, please call our 24/7 technical support at 800-875-5285.
20 Please call our technical support at 800-875-5285 Technical support is available 24 hours 7 days a week, so we can always help you to determine and solve the problems with your product. Call us at at 800-875-5285
10 Which description is most accurate?
  • Controller appears to be working fine, but floor is colder/warmer than desired.
  • AF mode is activated and floor colder/warmer than desired.
  • Controller doesn't respond and/or display is blank
  • Vacation mode is activated, suitcase icon is present/flashing on the screen
  • Controller goes to the next warming period earlier than on schedule
  • "HI" or "LO" message appear on the screen
  • Not sure
22 Perform the following troubleshooting steps in order
  • Step 1 - Re-program your controller using lower/higher tempretures (LINKS).
  • Step 2 - Verify specific comfort/economy temperature - go to manual mode and find the perfect temperature manualy.
  • Step 3 - Verify the programming schedule, so comfort/economy periods and AM/PM are not vice-versa.
  • If this steps do not identify the problem please call our 24/7 technical support at 800-875-5285
  • 23 Perform the following troubleshooting steps in order
    • Step 1 - Take the faceplate out and locate the switch #3 on the back of the faceplate, if it is ON(UP) position F-mode activated and controls the floor temperature using an external (floor) temperature sensor, if switch #3 is in OFF(DOWN) position AF-mode activated and controls the ambient air temperature, maintains the floor temperature within desired limits using an external (floor) temperature sensor, when ambient temperature is higher than in settings system not warming up, when ambient temperature is lower than in settings, system will keep warming the floor untill it reach the limit of 104F. Unless you using the system as a primary heat source we recommend to use the F-mode.
    If this steps do not identify the problem please call our 24/7 technical support at 800-875-5285
    24 Perform the following troubleshooting steps in order MAKE SURE THAT BREAKER AND CONTROLLER IS TURNED ON
    • Step 1 - Take the faceplate out and locate the switch #2 on the back of the faceplate, if it is ON(UP) position - EarlyStart function is enabled, the thermostat calculates the optimal time to start heating in order to obtain the desired temperature by the set time. The thermostat re-assesses the start time daily based on the previous day’s results, if switch #2 is in OFF(DOWN) position EarlyStart function is disabled heating start according to schedule. Choose the right operation mode for your specific needs, if controller is not working according to schedule
    • If this steps do not identify the problem please call our 24/7 technical support at 800-875-5285
    25 Please call our technical support at 800-875-5285 Technical support is available 24 hours 7 days a week, so we can always help you to determine and solve the problems with your product. Call us at at 800-875-5285
    26 Perform the following troubleshooting steps in order
    • Step 1 - Present suitcase icon - deactivate vacation mode pressing any button.
    • Step 2 - When the vacation mode is activated using a remote control device suitcase is blinking, it can only be deactivated using the device.
    • Step 3 - Turn off the circuit breaker for 30 sec, then turn breaker back on.
    • If this steps do not identify the problem please call our 24/7 technical support at 800-875-5285
    27 Perform the following troubleshooting steps in order
    • LO: The floor temperature is below 32ºF (0ºC), or the temperature sensor is defective, or not connected. The heating indicator is displayed and the relay is closed (energized).
    • HI: The floor temperature is above 140°F (60°C), or the tempeature sensor is defective.
    • Step 1 - Cut off 1/2" of sensor wires, re-strip them and redo the connection.
    • Step 2 - Take the Ohms Reading between two sensor wires, reading should be between 8K-18K Ohms (Check the digital Ohm meter to make sure that it contains fresh batteries and is set/calibrated to a scale of 0 - 20000/20K prior to taking any reading.). If readings are not in range sensor may be defective, please call our 24/7 technical support at 800-875-5285.