At WarmlyYours, we place a premium on providing the best customer service in the industry because we know that our customers, whether homeowners, trade professionals, or kitchen and bath showrooms, are the most important part of our business. We enjoy building relationships with you and treasure the loyalty of our long-term partners.
Because we believe that recognizing and showing appreciation for each other is essential for a successful relationship, we’ve created the “Share Your Story” program to show our customers how much we appreciate them and to give them an opportunity to let us know how our products are making a difference in their lives.
Our most recent Share Your Story winner is Eric Young, owner of Diablo Designs Tile & Stone, based in San Leandro, Calif.
For the first project that Diablo Designs Tile & Stone worked with WarmlyYours on, the homeowner purchased and supplied LAVA® radiant panels to be used in the house. When Eric and his team ran into a problem installing the system, he took advantage of WarmlyYours 24/7 installation support.
"Their tech line was very helpful and courteous. I felt comfortable with my rep from day one and enjoy[ed] working with her,” he said.
Eric had a great experience with WarmlyYours on that first project and has completed many more radiant heating projects over the years, giving him the opportunity to get to learn more about our products and services, including our free SmartPlan™ design service and radiant floor heating solutions.
" I feel that anyone doing a tile floor installation should consider radiant heating. Whether they choose to use it or not, it is a great resale option for any home," said Eric.
When he recommends WarmlyYours radiant heating to his clients, he knows what he's talking about, and not just as a trade professional. He has installed it in his own home, so he understands the benefits firsthand.
"[I] especially enjoy it during the winter. The best thing about their product over using the warm water [hydronic underfloor heating] is that you have a thinner installation. If anything goes wrong, you can find the break and usually get by with replacing one tile instead of having to remove the whole floor," said Eric.
While we like to think our products and service speak for themselves, they often need someone to make the introduction to new customers. We are grateful to have partners like Eric and Diablo Designs Tile & Stone, who can share their firsthand experience working with and using WarmlyYours radiant heating systems.
” I have been doing business with WarmlyYours for about 5 years now and have had nothing but great service! Mary [Godawa, Account Manager] is always there to answer any questions I may have and has a positive friendly attitude every time I speak with her. The turn around time on a quote is excellent, and the customer service is top notch. I have referred them to many people and speak very highly of them.
I look forward to a long partnership with warmly yours!”
And so do we.