Login to mythermostat.info from a web browser to confirm account activation. A password reset may be required and the web browser login is the only menu that allows this. Assure the ONLINE, CONFIRMED, and LINKED statuses are all YES; activation succeeded. You may now proceed to use the mobile device OJ Microline UWG4 app. If activation did not succeed, contact WarmlyYours Technical support at (800) 875-5285 during normal business hours for assistance.