What do I do if my Mysa thermostat is unresponsive to touch and commands?

If the thermostat is unresponsive to touch and/or commands, there are a few things you can check:

  • Make sure the protective plastic film has been removed from the thermostat, as this could interfere with the thermostat's ability to detect touch.
  • If that didn't work, try a power cycle - turn the breaker connected to the thermostat off and then back on again.
  • The last thing you can do is to make sure the ground wire is securely fastened to the ground screw in the gang box because this can sometimes cause the touch buttons to not function properly.

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