WarmlyYours Shipping Policy
At WarmlyYours, we know you want to install and begin enjoying the benefits of your radiant heating products as soon as possible. To help you better plan your project, we have provided our shipping times for various products. Please note the times listed below are the estimated number of business days for the products to leave our warehouse or manufacturing facility. The times listed here do NOT include transit time with the shipping carrier.
Same Day Shipping
To keep your project moving, WarmlyYours provides same day shipping on most of our products. In fact, 99% of our orders can be shipped the same day. Simply submit your order by 4:00 PM Central Time, and we will process your order and have it on its way by the end of the day. Any standard size products that we have in stock at our warehouse can be shipped the same day.
In many cases, we can ship your order with Saturday delivery. Please contact us directly by phone to inquire if you need your order delivered on a Saturday, especially if ordering on Thursday or Friday. Additional charges will apply.
While we’d love to ship everything to you immediately, some products, such as custom orders, do take a bit more time for us to manufacture to meet your needs.
Here are the types of products that may require additional time to ship:
- Custom Manufactured Products
Because these products are designed to meet your design specifications and are manufactured especially for you upon receiving your order, they will take longer to ship.
- • TempZone™ Custom Mats Floor Heating Mats: 2 to 3 business days
- • Custom FeelsWarm® Countertop Heaters*: 8 to 9 business days
- Drop-Shipped Items
Items that are drop-shipped from the manufacturing facility, instead of the warehouse, may take longer to ship.
TempZone™ Custom Mats Floor Heating Mats (if customer chooses drop-shipping option):
- • 1 to 2 business days for Canadian orders
- • 2 to 3 business days for U.S. orders
Custom FeelsWarm® Countertop Heaters*: 7 to 8 business days
- Special Orders While we do stock certain models in our warehouse, many of our LAVA® radiant heating panels are special ordered for the customer. LAVA® panels stocked in our warehouse can be shipped the same day. The special order LAVA® radiant heating panels take 3 to 4 weeks to ship.
- Back-Orders While we do our best to keep inventory current, during busy sales periods we may run out of stock of a given item in the WarmlyYours warehouse. If an item is back-ordered, don’t worry. We will get it in as soon as possible and notify you of the estimated shipping time. For back-ordered floor heating products, you might not have to wait. Because we offer a range of products to meet your heating needs, we can talk to you about redesigning your project using products currently in stock, so that you can get your project underway as soon as possible.
- Warehouse Pick Up We offer warehouse pick up for local customers. Warehouse pick up is now free. If you choose this option, you will be informed by e-mail when the order is ready for pick up.
Tracking Your Order
Once your WarmlyYours products have shipped, you can track them through the shipping carrier (e.g. UPS). En route shipping times vary with the type of shipping and destination. Contact the carrier for more information.