When a radiant floor heating system suddenly stopped working, a full flooring replacement seemed inevitable. But thanks to skilled diagnostics and WarmlyYours field support, one PRO turned a hidden installation mistake into a fully restored floor—without ripping everything out.
The Challenge: Short Circuit and a Melting Wire
The homeowner reported a cold floor and an unresponsive system. When our technician arrived on site, the issue quickly escalated: after opening the thermostat box, a short on the white wire was discovered. Even more concerning—when a variac was connected to test further, the power wire nearly melted.
The original installer had already opened the wall to examine the power supply leads, but everything behind the wall was in working order. That pointed to one likely source: damage beneath the flooring itself.
The Investigation: A Hidden Threat at the Threshold
The next step was to lift the edge of the carpet in the threshold area between the tiled and carpeted rooms. Underneath, the technician found wood shims—used to smooth the flooring transition—secured in place with six nails.
Using an ohmmeter, the technician tested the area. The results were clear: four of the nails were in contact with the heating element, confirming that the mat had been punctured and was shorting out.
The Fix: Repair the damaged areas, one at a time.
With the damage isolated, the repair was straightforward—but precise:
- The tile was removed from the affected area and the thinset was cleared
- The damaged heating element was liberated and each damaged spot was cut open
- A repair was done to each spot
- Full resistance tests were performed
- Two tiles were replaced in this location
The heating system came back online immediately—without replacing the mat or damaging the floor. What could have been an expensive reinstallation became a textbook save.
The Result: A Fast Repair, a Warm Floor, and One Happy Homeowner
The floor was restored the same day, and the homeowner was thrilled. More importantly, the PRO was empowered to resolve the issue on-site with confidence—thanks to WarmlyYours support and a properly equipped toolkit.
PRO Insight: Why WarmlyYours Is Different
At WarmlyYours, we don’t just sell electric floor heating—we stand behind it. That means supporting the PROs who install it, responding when issues arise, and helping you solve problems quickly with tools like FaceTime-based tech support, diagnostics, and real-time guidance.
And when you need answers fast, our Support Section is always available. It’s a self-guided resource where you’ll find:
Installation and troubleshooting videos
Product manuals and technical guides
Wiring diagrams and system specs
Real-world solutions, accessible 24/7
Real support. Real solutions. Real radiant expertise.
That’s what it means to work with a company that’s in it with you—from the first layout to the final connection.
Ready to Go Beyond the Fix?
If you’re a PRO who values support, innovation, and partnership, there’s even more waiting for you.
Because the true test of a relationship isn’t when everything goes right—it’s how we show up when things go wrong. At WarmlyYours, we believe that real partnership means helping you through the most stressful moments: unexpected job site challenges, damaged wires, or unresponsive systems. That’s where trust is built—and where our support shines.
Whether you’re troubleshooting a cold floor or installing your next system, we’re here to help you move forward with confidence.
Become a WarmlyYours PRO
Want more than just product? Join the network of contractors, electricians, and flooring pros who trust WarmlyYours to stand with them on every job.When you become a WarmlyYours PRO, you get more than great pricing—you get a partner who’s invested in your success.
Why Work With Us:
| Benefit | Description |
|---|---|
| Expert Support, 24/7 | Speak with a real technician anytime, even on weekends or after hours |
| Free Custom SmartPlans | Every SmartPlan includes a detailed installation layout and electrical plan |
| Product Training & Resources | Step-by-step guides, videos, and live help when you need it |
| Get Certified | Enroll in our Installer Certification Program to boost credibility and confidence |
| Exclusive Tools & Innovation | Access to industry-first TempZone™ Ruler Cable, available only to PROs—makes measuring and spacing faster and more precise |
| Get Featured | Submit your projects to be promoted on our website and social media |
| Dedicated Account Manager | A real person who knows your name, your jobs, and your preferences |
| PRO Pricing & Priority Access | Early access to promotions, exclusive tools, and trade-only programs |
If you’re ready to level up your business with real support, proven tools, and a team that always has your back—now’s the time.
Join the WarmlyYours PRO community and gain access to expert guidance, exclusive innovations, and opportunities to grow your reputation in the radiant heating industry.
Start your journey today by emailing pro@warmlyyours.com.
We’re here for more than product—we’re here for you.