61 Reviews

Product Support

Since 1999, WarmlyYours has worked hard to develop the technology and staff necessary to provide the best customer service and support in the radiant heating industry. Our 24/7 technical support team is able to assist our customers with almost any conceivable issue or problem precisely because of this experience and dedication. Whether you need installation guidance or just have a general question about operation, our Radiant Experts are there to help.

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Customer Reviews

Rated 4.9/5 based on 61 reviews

We take pride in providing both exceptional service and great electric radiant floor heating products. But don't just take our word for it, check out what some of our customers have had to say.

Great tech support, every time we call!!

I have checked in with tech support 3 times, and my contractor has at least once. Always concise, consistent guidance. The support is available 24/7, and has always been available to access.

Dan B. in Chatham, NY


Appreciate the 24/7 support and the patient tech support (with a novice installer!).

Eco E. in Buffalo, NY

Jeff was great, understood the situation and helped me make c

Jeff was great, understood the situation and helped me make corrections to my installation promptly (he even called me while grocery shopping — dedication !! 👍🏻

Vilders C. in Rochester, NH

No complaints at all!

Confusing thermostat, not user friendly. Your team was supportive

Herbert N. in Montreal, QC

Excellent customer service!

Excellent customer service!

Maribeth H. in Chelsea, MI

5 star

Techs were very helpful - especially when I talked to them on a Saturday. Delivery of the replacement was very speedy and is working great!

Martin M. in Oshawa, ON

Tech ID?

starting up my WarmlyYours Floor In floor heating, went together well. A tester was included with the kit and it was very helpful. Started up the Digital Thermostat on Saturday and was prompted for a Tech ID number half way thru start up. Matt from WarmlyYours called me back when he was available and put me thru to a technician and my problem was solved. Thanks to all!!

Steve S. in ,


The best customer service ever.

Ronald F. in Woodburn, KY

Thermostat replacement

Very smooth transaction

Gord D. in Dunrobin, ON

Incredible support

Very good help, fast answers, fast feedback, really very nice!

Nicola H. in Rosemont La Petite Patrie, QC

your engineer got us in the right direction

your engineer got us in the right direction

John L. in Washington, NJ

Excellent support and service.

Had a problem with my floor system. Tech support sloved my problem and even followed up to make sure everything was work correctly.

Scott S. in Sterling, VA

A+++ service!! Could not have saved our bathroom floor without WarmlyYours!!

They were extremely helpful and accommodating. They worked with an electrician who had not done this work before and assisted throughout the process.

Anonymous in Ann Arbor, MI

fast efficient poersonal

The team is one it despite the Holiday rush

John K. in Blue Hill, ME

Exceptional service

Answered all my questions. FaceTime called me to do a video chat while installing. Exceptional job.

Richard B. in Pownal, ME

Broken floor heat wire

Tech support was excellent

Aesthetic R. in Bedford, NY

jeff burnett

excellent support team

Philip . in ,

Best customer service

Honestly, some of the best customer service I have ever experienced. They’ve supported me day, night, weekend. (Arturo is a gem to work with). Plus a great product.

Lena D. in Pittsburgh, PA

Great customer service, but over the weekend isn't available.

I was very impressed with the support I received from WarmlyYours staff. They bent over backwards to help me with my problem. My only reservation in my review is their claim that their service is available 24/7. My initial problem occurred over the weekend and I couldn't get any response from anyone other than the phone operator. I did get a call back on Monday, but by then I had made a bad mistake. Anyway, they backed me up very well thereafter. Maybe they should place an asterisk on their 24/7 claim for the weekends.

Richard K. in Eden Prairie, MN

World Class Service / Best In-Floor Heating System I have re-searched.

I have been using the WarmlyYours In Floor Heating System in my house's kitchen and half bath for 7 years. My family absolutely loves it and I can confirm it is the most efficient in floor heating system I know of. It is unbelievable how fast it heats the tile up. The way the WarmlyYours engineers incorporated the Cerazorp insulation into the design to stop the heat going into the concrete slab below "a large heatsink" was genius. I do not see this design with other in floor heating systems which did not make sense to purchase. I am extremely thrilled I chose WarmlyYours. We are very pleased with the entire experience. World class support from start to finish. Highly - Recommended!

Bill M. in Peru, NY

Immediate and Helpful response

Jeff was really helpful. After following his advice/instruction it was determined that I needed a new thermostat. Received the new device quickly and installed. Everything seems to be good now. Much thanks to Jeff and the great customer service from WarmlyYours.

Sharon S. in Marana, AZ

Nice job

WarmlyYours did an excellent job helping me resolve the problem with my heated floor.

Richard C. in Del Rey Oaks, CA

Tech was extremely helpful.

Tech was extremely helpful. Gave me excellent advice and solved my problem quickly.

Anonymous in Gravenhurst, ON

Everyone was very friendly and helpful!

After having a horrible experience this month with a large company’s customer service (or lack of) I was thrilled to have my issue taken care of so quickly. Everyone was very friendly and helpful!

Angela M. in Clarkston, MI

Great response!

We contacted WarmlyYours on Thanksgiving and our call was promptly answered. He walked us through what the issue could be (it was the thermostat) and followed up until we told him the problem was resolved.

Nancy B. in Oak Creek, WI

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