51 Reviews

Product Support


Since 1999, WarmlyYours has worked hard to develop the technology and staff necessary to provide the best customer service and support in the radiant heating industry. Our 24/7 technical support team is able to assist our customers with almost any conceivable issue or problem precisely because of this experience and dedication. Whether you need installation guidance or just have a general question about operation, our Radiant Experts are there to help.


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Customer Reviews

Rated 5.0/5 based on 51 reviews

We take pride in providing both exceptional service and great electric radiant floor heating products. But don't just take our word for it, check out what some of our customers have had to say.

Great

The best customer service ever.

Ronald F. in Woodburn, KY

Thermostat replacement

Very smooth transaction

Gord D. in Dunrobin, ON

Incredible support

Very good help, fast answers, fast feedback, really very nice!

Nicola H. in Rosemont La Petite Patrie, QC

A+++ service!! Could not have saved our bathroom floor without WarmlyYours!!

They were extremely helpful and accommodating. They worked with an electrician who had not done this work before and assisted throughout the process.

Anonymous in Ann Arbor, MI

fast efficient poersonal

The team is one it despite the Holiday rush

John K. in Blue Hill, ME

Exceptional service

Answered all my questions. FaceTime called me to do a video chat while installing. Exceptional job.

Richard B. in Pownal, ME

Broken floor heat wire

Tech support was excellent

Aesthetic R. in Bedford, NY

jeff burnett

excellent support team

Philip . in ,

Best customer service

Honestly, some of the best customer service I have ever experienced. They’ve supported me day, night, weekend. (Arturo is a gem to work with). Plus a great product.

Lena D. in Pittsburgh, PA

World Class Service / Best In-Floor Heating System I have re-searched.

I have been using the WarmlyYours In Floor Heating System in my house's kitchen and half bath for 7 years. My family absolutely loves it and I can confirm it is the most efficient in floor heating system I know of. It is unbelievable how fast it heats the tile up. The way the WarmlyYours engineers incorporated the Cerazorp insulation into the design to stop the heat going into the concrete slab below "a large heatsink" was genius. I do not see this design with other in floor heating systems which did not make sense to purchase. I am extremely thrilled I chose WarmlyYours. We are very pleased with the entire experience. World class support from start to finish. Highly - Recommended!

Bill M. in Peru, NY

Immediate and Helpful response

Jeff was really helpful. After following his advice/instruction it was determined that I needed a new thermostat. Received the new device quickly and installed. Everything seems to be good now. Much thanks to Jeff and the great customer service from WarmlyYours.

Sharon S. in Marana, AZ

Nice job

WarmlyYours did an excellent job helping me resolve the problem with my heated floor.

Richard C. in Del Rey Oaks, CA

Tech was extremely helpful.

Tech was extremely helpful. Gave me excellent advice and solved my problem quickly.

Anonymous in Gravenhurst, ON

Everyone was very friendly and helpful!

After having a horrible experience this month with a large company’s customer service (or lack of) I was thrilled to have my issue taken care of so quickly. Everyone was very friendly and helpful!

Angela M. in Clarkston, MI

Great response!

We contacted WarmlyYours on Thanksgiving and our call was promptly answered. He walked us through what the issue could be (it was the thermostat) and followed up until we told him the problem was resolved.

Nancy B. in Oak Creek, WI

Fantastic support!

I had a problem with a thermostat or the heating element in a heated tile floor. Jeff at WarmlyYours was extremely helpful with helping me with diagnostics to check the floor element and the thermostat. He sent follow up emails as well as calling back to help. Fantastic customer service!!

Paul W. in ,

The technician was very helpful

The help provided solved my problem. The technician was very knowledgeable and was able to explain the solution to me.

Michel W. in Cochranton, PA

Outstanding Service

I installed (DYI) 2 WarmlyYours floors (bathrooms) in 2007 and never had a problem. One controller started to act up so I replaced both because of their age. Awesome tech support (truly 24/7) and easy to install hardware. I even received a phone AND email confirmation when the parts shipped. I wish all businesses were this customer orientated.

Anonymous in Fulton, KY

Quick and knowledgeable support

I had a technical question about the performance of the floor with different types of flooring and the gentleman had full knowledge of it and answered my questions very quickly

James Y. in Mayer, AZ

Great support

From trouble shooting the old thermostat to the install of the new the support and follow up was excellent.

Clark M. in Alamo, CA

Keep up te good work

Mr. Jeff Burnett is the support representative that call me back and he was super frendley and of a great help. My english was a little uncertin but M. Burnett listen to me verry respecfully. He help me and sended me some email that were verry helful. Its my third house with your product and i am verry satisfeid. Im ordering a new thermostat whit confidence. Thank you and sorry for my french

André L. in Montreal, QC

Great Service!

Thank you so much to your technical support team for answering my questions. The system is now wired up and works great!

John M. in Farmville, VA

Jeff made himself available more than once (user friendly). H

Jeff made himself available more than once (user friendly). He covered potential problems and answered my questions as I learned accurately so that the problem was resolved and I now enjoy my warming mat. One for the good guy !!!

Anonymous in ,

Thanks for the great support!!

Thanks so much!! After the webinar I went back and redid the testing per the explanation in the webinar and it turned out I didn't have a short. The GFI fault was in the old thermostat and putting in a new one fixed the problem!! No ripping up slate tile. So now my feet are warm again just in time for winter. Thanks for the great support!!

Jennifer M. in Fort Collins, CO

Had troubles regulating temps

Spoke w Jeff…I do believe..was very helpful and resolved our issue right away…he knew exactly what our problem was right away…he also did a follow up call which was great….aside from not having direct assistance on “extended hours/weekends “ all went well…thnx

Tara L. in Medicine Hat, AB

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