Product Support

WarmlyYours did an excellent job helping me resolve the problem with my heated floor.

Richard C. in Del Rey Oaks, CA

Tech was extremely helpful. Gave me excellent advice and solved my problem quickly.

Anonymous in Gravenhurst, ON

After having a horrible experience this month with a large company’s customer service (or lack of) I was thrilled to have my issue taken care of so quickly. Everyone was very friendly and helpful!

Angela M. in Clarkston, MI

We contacted WarmlyYours on Thanksgiving and our call was promptly answered. He walked us through what the issue could be (it was the thermostat) and followed up until we told him the problem was resolved.

Nancy B. in Oak Creek, WI

I had a problem with a thermostat or the heating element in a heated tile floor. Jeff at WarmlyYours was extremely helpful with helping me with diagnostics to check the floor element and the thermostat. He sent follow up emails as well as calling back to help. Fantastic customer service!!

Paul W. in ,

The help provided solved my problem. The technician was very knowledgeable and was able to explain the solution to me.

Michel W. in Cochranton, PA

I installed (DYI) 2 WarmlyYours floors (bathrooms) in 2007 and never had a problem. One controller started to act up so I replaced both because of their age. Awesome tech support (truly 24/7) and easy to install hardware. I even received a phone AND email confirmation when the parts shipped. I wish all businesses were this customer orientated.

Anonymous in Fulton, KY

I had a technical question about the performance of the floor with different types of flooring and the gentleman had full knowledge of it and answered my questions very quickly

James Y. in Mayer, AZ

From trouble shooting the old thermostat to the install of the new the support and follow up was excellent.

Clark M. in Alamo, CA

Mr. Jeff Burnett is the support representative that call me back and he was super frendley and of a great help. My english was a little uncertin but M. Burnett listen to me verry respecfully. He help me and sended me some email that were verry helful. Its my third house with your product and i am verry satisfeid. Im ordering a new thermostat whit confidence. Thank you and sorry for my french

André L. in Montreal, QC

Thank you so much to your technical support team for answering my questions. The system is now wired up and works great!

John M. in Farmville, VA

Jeff made himself available more than once (user friendly). He covered potential problems and answered my questions as I learned accurately so that the problem was resolved and I now enjoy my warming mat. One for the good guy !!!

Anonymous in ,

Thanks so much!! After the webinar I went back and redid the testing per the explanation in the webinar and it turned out I didn't have a short. The GFI fault was in the old thermostat and putting in a new one fixed the problem!! No ripping up slate tile. So now my feet are warm again just in time for winter. Thanks for the great support!!

Jennifer M. in Fort Collins, CO

Spoke w Jeff…I do believe..was very helpful and resolved our issue right away…he knew exactly what our problem was right away…he also did a follow up call which was great….aside from not having direct assistance on “extended hours/weekends “ all went well…thnx

Tara L. in Medicine Hat, AB

Prompt and courteous

Ivy C. in Beaver, PA

They were very helpful in tracking down the problem with my system and getting me a replacement thermostat right out! Thank you very much for getting my floor working again!

Warren N. in Milan, IL

Called me back multiple times. Very responsive and willing to help. Solved issue on first try. Amazing. Thanks again.

Anonymous in ,

No issues at all always a good experience

Anonymous in ,

Their customer response and problem resolution is second to none. Excellent service

Michael K. in Essex, ON

The tech support guy that I spoke with--I wish I could remember his name--nailed it with the solution to my problem with the programmable thermostat I had installed with my radiant floor. He listened very carefully to my description of the problem and knew immediately what was needed to fix it. He guided me through the repair of the thermostat over the phone, and I was up and running in less than 10 minutes. Thanks for the great help!!

Anonymous in Singers Glen, VA

Great customer service!!

R. G. in Linville, NC

Jeff provided clear instructions and advised what next steps should be taken given the response from the system. He followed that up with written instruction and then followed that up with an email asking about progress. Very good service.

Norb P. in ,

Anatoliy, Scott, and Jeff for their help. We purchased a house with a WarmlyYours heated sun room floor that was improperly installed. With their help, we now have a much better operating system.

Nicholas P. in Matthews, NC

nSpire Touch Programmable Thermostat

New controller is installed and working perfectly. We have toasty warm kitchen floors again!! Appreciate the follow up. Gotta tell ya, am really impressed with the tech support I received and how fast I was able to get the replacement thermostat. You guys got it going on!! Thanks again

John M. in St. Louis, MO

I like the new thermostat we purchased, but am most impressed by WarmlyYours' technical support. When we first encountered a problem with our old thermostat, and again when I installed the new one, the technical support was available after hours and on a weekend. They claim 24-7 support and they delivered. In both cases they were knowledgeable support personnel who provided the help needed. The wait time for a tech on both occasions was just a few minutes and again, this was outside of normal business hours. There was also a follow up email to ensure that all of my support needs had been satisfactorily addressed. My experience with this company has been unusually pleasant!

Dick K. in Sunriver, OR