Privacy Policy
Privacy at a Glance
This Privacy Policy describes how WarmlyYours.com, Inc. ("Company", "We", "Us") collects, uses, and protects your information when you use our website and services.
Name, email, phone, purchase history, browsing data
Cookie preferences, opt-out, data deletion
GDPR, CCPA/CPRA, CalOPPA
Definitions
- Company
- WarmlyYours.com, Inc., 590 Telser Rd Suite B, Lake Zurich, IL 60047. For GDPR purposes, we are the Data Controller.
- Personal Data
- Any information relating to an identified or identifiable individual.
- Service
- The WarmlyYours website at warmlyyours.com
- Cookies
- Small files placed on your device containing browsing information.
- Usage Data
- Data collected automatically (IP address, browser type, pages visited, etc.).
- You / User
- The individual accessing our Service, or the company on whose behalf they access it.
Information We Collect
Personal Data
When using our Service, we may ask you to provide:
- Email address
- First and last name
- Phone number
- Address (street, city, state, ZIP)
- Payment information (processed securely by third parties)
Usage Data
Collected automatically when using the Service:
- IP address and browser type
- Pages visited and time spent
- Device type and operating system
- Referring website
Cookies & Tracking
| Type | Purpose | Examples | Duration |
|---|---|---|---|
| Essential | Required for site functionality, authentication, and security | Session cookies, wy_consent | Session / 1 year |
| Analytics | Help us understand how visitors use our site | _ga, _gid (Google Analytics), _clck, _clsk (Microsoft Clarity) | Up to 2 years |
| Marketing | Track visitors to display relevant ads and measure campaign effectiveness | _fbp (Facebook), _gcl_au (Google Ads), _uet* (Microsoft/Bing) | Up to 13 months |
We implement Google Consent Mode v2, which allows Google services to adapt their behavior based on your consent choices.
How We Use Your Data
Service Delivery
Provide and maintain our services, process orders, and offer customer support
Account Management
Manage your registration and provide access to account features
Communications
Contact you about orders, updates, and promotional offers (with your consent)
Analytics
Analyze usage patterns to improve our website and services
Marketing
Deliver targeted advertising based on your interests (with your consent)
Legal Compliance
Comply with legal obligations and protect our rights
Data Sharing
We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, shipping carriers, analytics providers)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: For any other purpose disclosed to you
Third-Party Services
- Google Analytics 4 - Tracks page views, user interactions, and conversion events - Privacy Policy
- Microsoft Clarity - Session replays and heatmaps to understand user behavior (sensitive data like passwords are automatically masked) - Privacy Policy
- CallRail - Call tracking and attribution - Privacy Policy
We do not store payment card details. All payment information is processed securely by PCI-DSS compliant providers:
- Stripe - Privacy Policy
- PayPal - Privacy Policy
- Bread Pay - Privacy Policy
We share conversion data with advertising partners to measure campaign effectiveness. This includes:
- Products added to cart (product name, category, price)
- Completed purchases (order ID, total value, products)
- Quote requests and lead form submissions
- Instant quote completions (quote value, room type)
- Google Ads - Privacy Policy | Opt Out
- Facebook/Meta - Privacy Policy | Opt Out
- Microsoft/Bing Ads - Privacy Policy
- Cloudflare - CDN, security, bot protection, and geolocation services. Cloudflare may collect IP addresses and device information for security purposes. - Privacy Policy
- Cloudflare Turnstile - Bot detection for form submissions (alternative to CAPTCHA) - Privacy Policy
Your Rights (GDPR - EU Residents)
If you are in the European Union, you have the following rights:
Request a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Receive your data in a portable format
Object to processing based on legitimate interests
Withdraw consent at any time
To exercise these rights, contact us using the information below. You also have the right to complain to your local Data Protection Authority.
Your Rights (CCPA/CPRA - California Residents)
California residents have specific rights under the California Consumer Privacy Act:
- Right to Know: Request what personal information we collect and how it's used
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate information
- Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
- Right to Limit: Limit use of sensitive personal information
Data Security & Retention
We implement commercially reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.
Children's Privacy
Our Service is not directed to anyone under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
WarmlyYours.com, Inc.
590 Telser Rd Ste B, Lake Zurich, IL 60047
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.