Nobody returns a product for fun. Returns typically happen because something has gone wrong—and that can mean stress and frustration for everyone involved. This is the point when you need a company to stand with you, not against you.
We’ll be here, through this entire process, to work with you and answer all of your questions. WarmlyYours will help get you back in the game so you can finish your project strong.
All returns must be authorized by one of our Radiant Experts. Please contact WarmlyYours at (800) 875-5285 or email@example.com to have a Return Material Authorization (RMA) number issued to you.
WarmlyYours will not charge any restocking fees for returns or put a time limit or due-date on returns (excluding Advance Replacement exchanges—see below). However, all shipping related costs to our warehouse facilities for returns due to customer satisfaction, remorse or damaged installation are at the customer’s expense.
WarmlyYours will process your return typicall within one week of receiving the product. For credit card payments on orders, we will work to process your refund as quickly as possible but the actual timeline for your account being refunded will depend on your bank/financial institution. For accounts “on terms”, credits will be applied to the account on file.
WarmlyYours can authorize an advance replacement for damaged items, incorrect or delayed shipments as long as we have a credit card on file. You will have 30 days to return the first order — failing to do so will result in your credit card being charged for the replacement order. For accounts “on terms,” a credit card or a new purchase order will be required for the replacement order.
If the return is in resalable condition, meaning it has all of its original labeling attached
has not been altered in a permanent way (such as being cut), and includes all applicable pieces
and/or components, WarmlyYours will refund 100% of the cost of the product(s) purchased.
Please note that the product must be currently sold by WarmlyYours, discontinued products may not be returned.
If the return has been damaged or broken and is considered as non-resalable by WarmlyYours staff, WarmlyYours will offer 50% off (retail price) the replacement items.
As long as it is reported within 14 calendar days of an order's delivery date, items that are missing or damaged in shipment will be replaced free of charge upon receipt of pictures of the damaged items and issuance of a Return Material Authorization (RMA) number.
WarmlyYours will also cover the cost of shipping related to the exchange using the same method of shipping originally selected. For Custom-Made items in damaged orders, WarmlyYours will do our best to replace the items in a reasonable time frame, depending on the production time of the Custom-Made products.
Excluding Custom-Made items that are damaged-in-transit (see above), TempZone Custom Mats, cut-to-order self-regulating cable, discontinued products and any Custom-Made products are final sale and non-refundable. Custom-Made products include goods that have been uniquely altered, shaped, sized, cut or otherwise designed or fitted to accommodate the requirements of a particular space or environment. This return policy only applies to products that were purchased directly from WarmlyYours. We take our vendor relationships very seriously and we want to respect the individual return policies of our partners. If you’ve purchased a WarmlyYours product from a third party such as an e-tailer or marketplace (like Amazon, Home Depot, Houzz, Walmart…), a contractor, an installer, a dealer, or any other professional, please refer to their return policies and contact them directly.