At WarmlyYours, we know you want to install and begin enjoying the benefits of your radiant heating products as soon as possible. To help you better plan your project, we have provided our shipping times for various products. Please note the times listed below are the estimated number of business days* for the products to leave our warehouse or manufacturing facility. The times listed here do NOT include transit time with the shipping carrier.
External factors beyond our control may mean we're unable to use some shipping methods or to ship some items to remote locations, such as Alaska, Hawaii, or Nunavut. However, despite these challenges, one thing is certain — we promise to do our very best to work with you and our carriers to ensure you get your products in a pristine state in as timely a manner as possible.
To keep your project moving, WarmlyYours provides same day shipping on most of our products. In fact, 99% of our orders can be shipped the same day.
Any standard size products that we have in stock at our warehouse can be shipped the same day.
For US orders shipping via parcel, simply submit your order by these times and we will process your order and have it on its way by the end of the day:
In Canada, please submit your order by these times for same day shipping.
We will do our best to honor the original shipping carrier and method that was selected for your order, however, in case of carrier limitations or service disruptions, we reserve the right to change the carrier to avoid unnecessary delays or charges related to the processing of your order.
In many cases, we can ship your order with Saturday delivery. Please contact us directly by phone to inquire if you need your order delivered on a Saturday, especially if ordering on Thursday or Friday. Additional charges will apply.
While we'd love to ship everything to you immediately, some products, such as custom orders, do take a bit more time for us to manufacture to meet your needs.
Here are the types of products that may require additional time to ship:
|UPS||FedEx||Speedee Delivery||Purolator||Canpar||USPS / Canada Post|
|UPS USA||FedEx USA||Speedee Delivery||USPS|
|UPS Canada||FedEx Canada||Purolator Canada||Canpar||Canada Post|
WarmlyYours uses Shipsurance to insure parcel orders. Orders that are shipped with signature confirmation are subject to the per package insured value coverage limits listed below.
Shipsurance per package insured value coverage limits:
Please note that without signature confirmation, Shipsurance coverage is limited to $1,000 worth of coverage per package.WarmlyYours provides shipping insurance as a benefit to our valued customers and cannot be held liable for loss or damage beyond the listed insured coverage limits.
Once your WarmlyYours products have shipped, you can track them through the shipping carrier (e.g. UPS). En route shipping times vary with the type of shipping and destination. Contact the carrier for more information.
Please note that you have a window of 14 calendar days (starting on the date of delivery) to report any missing or damaged items in your WarmlyYours order.
All missing or damaged items must be reported to your WarmlyYours account manager or a WarmlyYours customer service representative at (800) 875-5285 within 14 days of your order's delivery date to be eligible for a refund or replacement.
* Business days are Monday through Friday, excluding Holidays. Check out our Hours of Operation page for more information.