Techs were very helpful - especially when I talked to them on a Saturday. Delivery of the replacement was very speedy and is working great!
starting up my WarmlyYours Floor In floor heating, went together well. A tester was included with the kit and it was very helpful. Started up the Digital Thermostat on Saturday and was prompted for a Tech ID number half way thru start up. Matt from WarmlyYours called me back when he was available and put me thru to a technician and my problem was solved. Thanks to all!!
Very good help, fast answers, fast feedback, really very nice!
your engineer got us in the right direction
Had a problem with my floor system. Tech support sloved my problem and even followed up to make sure everything was work correctly.
They were extremely helpful and accommodating. They worked with an electrician who had not done this work before and assisted throughout the process.
The team is one it despite the Holiday rush
Answered all my questions. FaceTime called me to do a video chat while installing. Exceptional job.
Honestly, some of the best customer service I have ever experienced. They’ve supported me day, night, weekend. (Arturo is a gem to work with). Plus a great product.
I was very impressed with the support I received from WarmlyYours staff. They bent over backwards to help me with my problem. My only reservation in my review is their claim that their service is available 24/7. My initial problem occurred over the weekend and I couldn't get any response from anyone other than the phone operator. I did get a call back on Monday, but by then I had made a bad mistake. Anyway, they backed me up very well thereafter. Maybe they should place an asterisk on their 24/7 claim for the weekends.
I have been using the WarmlyYours In Floor Heating System in my house's kitchen and half bath for 7 years. My family absolutely loves it and I can confirm it is the most efficient in floor heating system I know of. It is unbelievable how fast it heats the tile up. The way the WarmlyYours engineers incorporated the Cerazorp insulation into the design to stop the heat going into the concrete slab below "a large heatsink" was genius. I do not see this design with other in floor heating systems which did not make sense to purchase. I am extremely thrilled I chose WarmlyYours. We are very pleased with the entire experience. World class support from start to finish. Highly - Recommended!
Jeff was really helpful. After following his advice/instruction it was determined that I needed a new thermostat. Received the new device quickly and installed. Everything seems to be good now. Much thanks to Jeff and the great customer service from WarmlyYours.
WarmlyYours did an excellent job helping me resolve the problem with my heated floor.
Tech was extremely helpful. Gave me excellent advice and solved my problem quickly.
After having a horrible experience this month with a large company’s customer service (or lack of) I was thrilled to have my issue taken care of so quickly. Everyone was very friendly and helpful!
We contacted WarmlyYours on Thanksgiving and our call was promptly answered. He walked us through what the issue could be (it was the thermostat) and followed up until we told him the problem was resolved.
I had a problem with a thermostat or the heating element in a heated tile floor. Jeff at WarmlyYours was extremely helpful with helping me with diagnostics to check the floor element and the thermostat. He sent follow up emails as well as calling back to help. Fantastic customer service!!
The help provided solved my problem. The technician was very knowledgeable and was able to explain the solution to me.
I installed (DYI) 2 WarmlyYours floors (bathrooms) in 2007 and never had a problem. One controller started to act up so I replaced both because of their age. Awesome tech support (truly 24/7) and easy to install hardware. I even received a phone AND email confirmation when the parts shipped. I wish all businesses were this customer orientated.
I had a technical question about the performance of the floor with different types of flooring and the gentleman had full knowledge of it and answered my questions very quickly
From trouble shooting the old thermostat to the install of the new the support and follow up was excellent.