Customer Reviews
Easy installation. Set-up a little more challenging.
Installation was easy. We did have some initial problems with pairing the thermostat with my iPhone, however. After talking with tech support, I was advised to attempt the pairing process multiple times. Eventually the pairing was successful. Although a bit frustrating, we were finally able to program the thermostat successfully and it is working fine.
Thank you for your review. The issue that you are referring to stemmed from a security setup quirk present on IOS devices. Now that we have learned how to configure the bluetooth settings in iPhones, this situation has been resolved and the setup can be done very quickly and easily. - Scott, Technical Support Manager.
Works well - thanks!
Works well - thanks!
Item Reviewed:Not a Luxury But a Necessity
Love, love, love my towel dryer. (Bought 2 but only one installed so far.) I had one at my previous house but the buyers insisted I leave it and I wasn’t happy. Looked at over the Internet to find one like it and WarmlyYours came closest. Do yourself a favor and get one of their towel dryers.
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Excellent Customer Service
I called WarmlyYours with an issue regarding my heated floor. They quickly determined my 15-year-old thermostat was no longer working, sent one to me within a week and gave me the contact information of someone who could install it. My floor is up and running!
Item Reviewed:A responsive team, easy to work with…
I selected WarmlyYours from a host of competitors due to the woman-owned business and small business status. They offered better customer service throughout the installation process, from mechanicals, to setting the mesh under marble tiles. It went very smoothly and the heating system works.
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Will remain a loyal customer
I bought the updated thermostat to replace the old one that was no longer working in my customer's home. Their videos helped me diagnose the problem. The install was super straight forward. Their customer service is legit. I don't have heated floors in my home, but am putting them in my bathroom later this year. I will for sure use the WarmlyYours system, no question.
Item Reviewed:Great
Fixing strips are on the cheap side but were free and did the job. Heated floors are a wonderful addition to the house.
Item Reviewed:Jessica Made It Easy
Jessica was extremely helpful in helping decide which items were needed for installation
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Great customer service and products
Accidentally cut the heated floor wiring and had to make a repair. Ordered the WarmlyYours repair kit and had it shipped the next day. Excellent customer service was available to me as soon as I ordered the product. We got the floor fixed with the help of their repair video on YouTube. Would definitely use WarmlyYours again!
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As advertised
The defogger may was easy to install and is functioning just as it is supposed to work. All good.
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Toasty Feet :-)
We have just used our new shower for the first time and we are thrilled to have toasty feet when we step into this beautiful enclosure. This is the 3rd time we have installed your product and although I hope to never move again - I will be recommending your product to all my friends and family.
Item Reviewed:Excellent service
Initial phone call to the service department was not every helpful. But once I decided to just buy a new thermostat then the process was straight forward and the CS person was super helpful
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Always a great product!
Always a great product!
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Great Help on Another Project
Love this company, very easy to work with and very helpful. Thanks again guys for helping with yet another project!
Item Reviewed:Fast delivery, Good product
The thermostat I wanted was delivered the same week I ordered it. The device is directly connected to the power line as opposed to lead wires from the device - like my previous one whose lead wires burnt out.
Item Reviewed:great care
Customer service was able to help with my problem, diagnose, and send a replacement without fuss. I appreciate getting an answer quickly!
Item Reviewed:Love the warmth
Was unsure but it was a small area and decided to proceed. No regrets what so ever. Love the warmth radiating from the tile floors! The installation was somewhat of a challenge for my inexperienced husband. But installed now….no looking back!
Item Reviewed:Great product. Great service!
Great product. Great service!
Item Reviewed:excellent product
working fine and looks good thank you
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Best customer service!
We’ve purchased from WarmlyYours twice now and have been thrilled both times! The product is easy and intuitive to install and we love having warm floors. What really sets WarmlyYours apart is their outstanding customer service. They will help you select the right product and are extremely friendly and knowledgeable. 5 stars!
Item Reviewed:Great customer service
I needed a new thermostat for my heated floors in the kitchen. They helped me pick out the one I needed and even gave me a discounted price. Shipping was not real fast, but once I received it, the installation was a breeze and my floors are warm again. Customer service also followed up on the order a couple of times to make sure I was satisfied, which was impressive.
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Top level service
Third system that I have installed. First time needing any support help. Solved the problem and got my system back online. Highly responsive and knowledgeable. Doesn’t get better than that.
Item Reviewed:Warmly, Yours
I had a problem with an older model thermostat. I'm a DIY person so I called the tech support. It was refreshing to have a company with great support of their product and not just reading from a script. They actually know their product and how to help. Super great experience.
Item Reviewed:Fantastic support
After doing some research on installing floor heat under an overhead door in a commercial facility, we found out about WarmlyYours products. We were impressed with the initial support which made us decide to use their products. We received the heat matting a short time after ordering. The product looks incredible durable and we’ll definitely be using it in the future!
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