Excellent customer service and technical support.
Excellent customer service and technical support. Easy to install after consulting instruction manual and online videos. Thank you!Item Reviewed:
This company was outstanding to work with. Dealt with any issues immediately and was a great product at a great price for our bathroom renovation.Item Reviewed:
I was never good at programming our original thermostat, so when it stopped working, I decided to go with a simple on or off thermostat. I works fine and customer service for the order and installation was terrific.Item Reviewed:
WarmlyYours and their representatives made every possible effort to insure customer satisfaction, even after making two exchanges in efforts to insure customer satisfaction. I would highly recommend WarmlyYours for any product needs for which they provide.
This was one of the best experiences that I have ever had with the sales; technical support and overall customer service. The initial and second units received were unsatisfactory; however, the WarmlyYours representative continued to assist until the proper unit was found which gave the performance that was initially sought. This is customer service of the highest degree.Item Reviewed:
We have 4 towel warmers and one had a switch problem. The service tech helped us finger the part and provided complete documentation to have it installed. All in a few days. Everything is working as it should. Helpful and prompt.Item Reviewed:
Warmly staff was very helpful in selecting the correct items to purchase for my project. The instruction booklets were very clear and made installation straight forward. Everything worked without any issues. ThanksItem Reviewed:
No complaints about the company - they were easy to work with.
Product worked great, easy to deal with and staff was very helpful!Item Reviewed:
When it came to ordering a new thermostat, each type was explained. The price was very reasonable and it came promptly.
Excellent. I called a number of times to get technical directions ( verbal and written) as to determining if my under heat wiring or wall thermostat had failed. Your staff was really helpful as I had no experience and didn't want to hire an electrician to trouble shoot and make the repair. The follow up on my issues was also much appreciated. Exceptional customer service!Item Reviewed:
Troy did an amazing job to help us get a replacement quickly when our original warmer died. Many thanks!!
This is my second product of its kind from WarmlyYours. The first died after 7 years of non stop towel warming... so naturally went back to WarmlyYours for its replacement. Very speedy delivery and we are now enjoying warm towels for the foreseeable future. A great product and good service from WarmlyYours!Item Reviewed:
great value, awesome for DIY and worked perfectlyItem Reviewed:
one of the favorite parts of my new house, to step into the bathroom with the nice warm floor is so enjoyable and brings a smile to my face every time
ordering was great answered all the questions I had and asked questions to make sure i had everything i needed i felt very taken care ofItem Reviewed:
Always customer friendly ie helpful and pleasant.
This one is yet to be installed in a renovated bathroom, however, the other two are fine. Our only issue is that if the time “in” is not cycled the warmer can sear the towel, ie. it gets too hot for too long. But we obviously like the warmer given that we cycle the on-off time properly.Item Reviewed:
Wonderful service and advice. We are happy customers. Thank you.
We just finished our new on suite bathroom renovation and we had installed our towel warmer and we love it! The style is beautiful and fits perfectly. We couldn’t be happier with this product.Item Reviewed:
Do you have a place on your website for instructions on how to use the thermostat? Right now it's on manual. I had a great experience with your company.
Thank you for the great review, Nancy. You can find all support documents related to your radiant heating thermostat on our support portal located https://www.warmlyyours.com/en-US/support/sku/UDG4-4999-WY
My discussion with your phone representative allowed me to select thermostat I wanted. It was very good and easy. The website made it easy to make my purchase. I received my purchase promptly.Item Reviewed: