Customer Reviews
Great Customer Service for an Excellent Product
Our experience with WarmlyYours was great from the beginning. They were easy to work with and provided a custom plan and all the necessary hardware to accomplish the job. We changed the design in the process and we were helped every step of the way. The system was on just this week and everything functioned accordingly.
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What customer service is all about
Followup and support from WarmlyYours was what you want customer service to be. Answered all my questions, offered several solutions, all worked out well.
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Cozy Toes!
I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.
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Easy to use controller
We splurged on this thermostat and haven't regretted it. The screen is nicely lit and even provides a dim night light for the bathroom. Super easy to set up and very happy overall.
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Custom Temp roll
I am sure there are other systems out there but none that are customized right down to the cut and corners and they supply a diagram to illustrate how to lay this out. Well worth the reasonable investment
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Great towel warmer
I spent a lot of time reviewing towel warmers and just decided to go with one from WarmlyYours. Their products are well tested and you have great people studying behind them. Towel rack heats up quickly and warms two full towels very well.
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Great customer service
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
Item Reviewed:Good customer service. Only complaint was difficulty programm
Good customer service. Only complaint was difficulty programming the unit. The previous one was also problematic to program
I'm very sorry to hear that your control was difficult to program. We do offer a remote programming service via our tech support department. However, it sounds like you figured it out! Julia Billen (Owner)
Great service
Very helpful to determine what I needed, sent it, and easily hooked it up
Item Reviewed:Met Every Expectation!
My WarmlyYours "London" towel warmer is absolutely terrific! Our construction contractor and the electrician who installed it both marveled at how great it looks, operates and was easy to install. It delivers everything I expected from the online description and was half the price of the one our retail bathroom fixture purveyor recommended. We couldn't be happier with our entire purchasing experience with WarmlyYours!
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Replacement Thermostat
After more than 10 years of operation, a power outage resulted in my WarmlyYours floor heating system to stop working. I went on to the WarmlyYours website to troubleshoot the problem and was able to diagnose the thermostat as the problem. I was able to email and call the WarmlyYours support people who helped me order a new thermostat (which was 1/2 price because it was a replacement). A few days later the thermostat arrived at my door. I had also received an email confirming the shipment and another asking if I needed support installing the new thermostat. The installation was straightforward and the system is back in working order. A few days later, I received a phone call from a WarmlyYours support agent to confirm that everything was in working order. The customer service I received could not have been any better. Thank you for all of your help.
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Prompt response to my need and quick order turn around.
Prompt response to my need and quick order turn around.
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What a lovely company to deal with
Product works as advertised
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Exemplary Product, Exemplary Support
Our new WarmlyYours thermistat looks great and works wonderfully. It is easy to use and the support provided is consistently helpful, friendly, and professional. I highly recommend WarmlyYours for its products and support staff.
Item Reviewed:I hate my heated floor - Said nobody ever!
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
Item Reviewed:Excellent service from Mahdi and Scott!
Very helpful in picking the correct product and understanding it's characteristics. When it was determined that the product was not needed, I was told to return it, which I have done, for a refund .
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Great product, great customer service
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
Item Reviewed:We are pleased with our purchase from Warmly Yours.
We are pleased with our purchase from WarmlyYours.
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Team was helpful when I had a problem
Team was helpful when I had a problem
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Excellent customer service!
Excellent customer service on the front end. Easy to navigate website with very helpful support for DIY installations. We love our new thermostat.
Item Reviewed:Not so hot
Warmer doesn't heat the towels up nearly as much as the older model it replaced (barely lukewarm, even after as much as 5 hours on the warmer). The older model was hard wired but this one is plug-in (maybe too much voltage drop in the power cord?). The warmer itself gets plenty hot, but not the towels, even if we layer a couple of towels on top of each other.
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Perfect For the space
Customer needed some extra warmth in the workout room above garage. They had forced air but it wasn’t sufficient for cold Wisconsin winters. The large glass panel looked great in the space and made the 20x40 space warm and comfortable.
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CeraZorb
This product is amazing. We did not have the budget for a heated floor, but wanted something to lower our heat loss from a portion of our home that is on a slab. CeraZorb is impressive with what it accomplishes. A dramatic reduction in heat loss. We wish we installed it throughout the entire house..
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Great Customer Service
Ordered a new thermostat cable for my new mat. Service was great and the shipping was very quick.
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