Customer Reviews
Top level service
Third system that I have installed. First time needing any support help. Solved the problem and got my system back online. Highly responsive and knowledgeable. Doesn’t get better than that.
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Warmly, Yours
I had a problem with an older model thermostat. I'm a DIY person so I called the tech support. It was refreshing to have a company with great support of their product and not just reading from a script. They actually know their product and how to help. Super great experience.
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Fantastic support
After doing some research on installing floor heat under an overhead door in a commercial facility, we found out about WarmlyYours products. We were impressed with the initial support which made us decide to use their products. We received the heat matting a short time after ordering. The product looks incredible durable and we’ll definitely be using it in the future!
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Great service
Great service
Item Reviewed:Still Going Strong Since 2008
We installed a WarmlyYours system in 2008 during a major kitchen remodel and have found the company to provide excellent customer and technical support. Since then we have had two minor issues, one was a thermostat that failed and solid state contactors that failed in Jan 2025. Jeff in tech support helped me quickly diagnose the failed contactors and send me clear instructions on how to replace. I suspect in both cases our electric coop may have contributed to both issues due to power surges related to severe weather. My experience with WarmlyYours from design, installation guidance and ongoing customer support has been great and I have found their system works well.
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Warm Support—Even Beyond New Jersey
Thank you for all your help with my thermostats and my orders. Letting you know I won’t be in New Jersey anymore. I’m moving to a warmer climate with my daughter and her children. Thanks again for all your help.
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Great Product
The company was easy to deal with, had great and responsive customer service. Just powered up the floor today. It sits under self levelling cement and floor tile and took a couple of hours to warm from 19C to 28C.
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Product worked great and customer service was excellent!
Received the thermostat quickly and had a minor issue during install and when contacting support the gentleman I worked with was very knowledgable and quickly helped me understand my mistake in wiring up the thermostat. Everything works great now!
Item Reviewed:Love it!
I have been installing your system for years in my customers homes. I just had the opportunity to use the cable in my personal bathroom remodel. I absolutely love it! So great t i step out of my tub onto this cozy warm tile!!
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Superior customer service
Troy was very knowledgeable about their products and always follow up my orders with a confirmation email.
Item Reviewed:Perfect for my needs
I had trouble looking for a suitable part that would complete the look and the install for my warmer. WarmlyYours had the right product, finish, service, speed, everything!
Item Reviewed:Easily installed to replace the original version
My original thermostat had quite working. WarmlyYours identified a simple replacement which was easy to install to replace the older thermostat and thus far the new thermostat has worked fine.
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Wonderful product!
I couldn’t be happier. Our electrician had no trouble wiring it into our system without needing a dedicated source for it. Love the look and the effect! I cannot rave enough about it!!!
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Wonderful product!
I couldn’t be happier. Our electrician had no trouble wiring it into our system without needing a dedicated source for it. Love the look and the effect!
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Satisfied.
Gentle comfortable heating. Didn’t fry the eyes or the skin.
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Good investment
Love the option of hardwire or plug in. I was able to test it before installing it. The product is working as expected with a timer I purchased from Home Depot. It doesn’t get burning hot either so not too worried about kids touching it. We also use it to dry damp clothes. One minor issue we found was that the unit was not perfectly squared. I noticed it right away as it came out. A little friendly persuasiveness was enough to fix it. Shipping was prompt and delivery was timely. Communication from WarmlyYours was amazing.
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Over the top helpful.
Talked me through the installation and provided smart hints.
Item Reviewed:Warm Towels Forever
Anatoliy was above and beyond in every aspect. His customer service was impeccable and tireless. Couldn’t have done it without him!
Item Reviewed:Warm Towels Forever
Anatoliy was above and beyond in every aspect. His customer service was impeccable and tireless. Couldn’t have done it without him!
Item Reviewed:Great customer service
I was very impressed with the excellent service from the WarmlyYours representatives. The new thermostat solved my heated floor problem and the bathroom floor is heating as desired.
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