When I went to install, I notice the wires were worn. No issues contacting customer service. I really appreciate being able to talk to a human and not AI. After sending them pictures, they sent me a new unit asap. The installation worked well and the unit works great. I did not want to leave unit on the whole time, so I purchased a timer switch with a 4 hour and 2 hour delay off of Amazon. This towel warmer works great!!!!
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