Customer Reviews
It was not easy to program as we want the heat during the nig
It was not easy to program as we want the heat during the night, not day. The staff tired but said they were unfamiliar with this model. Finally got it done, I think.
Thanks for your review. The thermostats do have some limitations in that the programming cannot cross over from the PM of one day and into the morning of the next day, because they are 2 separate days. If a program is meant to run from 10pm till 6am the following morning, 4 events will have to be used. The first 2 events would be programmed to ON at 12AM and off at 6AM, and the second event to be programmed ON at 10PM, and OFF at 11:45PM. I hope this clarifies how to achieve an overnight schedule.
Great customer service
We ordered a replacement thermostat that actually got lost in the US mail. We contacted WarmlyYours about non-receipt and they immediately sent a replacement via a ground shipper. It has been installed and works great.
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Satisfied customer
Rarely do you have a product last 13 years with out a problem amd then contact the same manufacturer amd receive hassle free customer care. Thanks for the discount on a replacement, this goes along way with me and will continue to provide excellent service. I’ll be back for my next purchase!
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Installed myself, works great!
I purchased a Transfer Switch box (12 x 120 volt), a snow sensor, and an ice sensor, and installed them myself as per instructions. I had a couple questions (how to connect two "yellow wires" and where to best position the snow sensor), both answered immediately by a quick phone call. I couldn't be happier.
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Great service (as always)
WarmlyYours is an excellent company and always provides the best service. I needed to replace my heated floor after 10 years due to a flood and they were able to find my old order and process the order quickly for me. They also assisted with the insurance company, which was super helpful. I can’t recommend them enough!
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No Snow Yet
Haven’t tried the product yet as there’s no snow! Dealing with everyone was great and they have excellent customer service. I would recommend them in a flash.
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Second purchase of in-floor heating from WarmlyYours
This is the second purchase of in-floor heating from WarmlyYours we've made over the last four years and we are extremely pleased with the results. We live in a cold climate but like to keep warm. And thanks to this heating system, we do! Customer service has also been outstanding. Thank you!
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Thank you to WarmlyYours for providing us with a replacement
Thank you to WarmlyYours for providing us with a replacement thermostat quickly, and for your great customer service for both technology and delivery.
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Good Product
The description of the item was right on. My technical questions were promptly answered by one the many technicians.
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Simple install, works very well
We ordered the cut and turn rolls for 300sq ft of kitchen space. It was simple to install them and our electrician finished the job at the thermostat. The pads heat up quickly and seem to be very efficient, we are very satisfied with our purchase!
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Extremely happy with WarmlyYours
I'm a DIY'r. This product was exactly what I needed. The packaging and pricing with the high end touch thermostat was the selling feature. Shipping was fast and well protected product. The instructions were very easy to follow. No challenges whatsoever during install. It's been several months now and it works perfectly. I would definitely purchase again!
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Warm your basement!
Our “lower level” rec room was a poorly heated space with ceiling louvers and a shared zone with the main level of the house. The under carpet WarmlyYours system provides not only a comfortable area for the the grandkids to play on but also adds warmth to the whole room.
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Very Comfortable
Winter is staring to settle in here in Central NY and getting ready for work each morning on an 82 degree tile floor is heaven!
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Warm Floors = Happy Spouse
Great product. Works well so far. Excellent and patient help in project design - cables were just the right length. Lots of work to install but also fun. Floors are noticeably warmer than the wood floors in adjacent room and the bathroom is heated very well now entirely by the in floor system.
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Large bathroom and shower install
I reached out to WarmlYours for advice on installing radiant floor heat in our new master bathroom. I sent them a picture of a sketch of my bathroom and they quickly sent back a layout and a quote. As a diy home owner, I was on the phone with them to discuss any questions I had during the install. They were always available. Now that it’s November in Oregon we are enjoying the warm tile floor in the bathroom. The people at WarmlYours were great to work with throughout the entire process.
Item Reviewed:Great Customer Service
I worked with Laurie thought my interactions with WarmlyYours, she was a real pleasure to work with. Unfortunately, I was unable to use the product that I purchased because the tile contractor refused to guarantee it. WarmlyYours refunded my purchase, this was truly above and beyond what I had expected and I thank Laurie for making this happen.
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Great experience
Staff was very helpful and quick to respond to any questions I had. Product was easy to install and cable measurements were precise making work quick and easy. Thermostat and heating system work flawlessly, will definitely be installing more of these!
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Very Happy
I have been very happy to work with Troy. He was very helpful. And we love our floor heating! Michael D.
Item Reviewed:Warm floors
I am enjoying my new warm floors definitely helps during the colder months
Item Reviewed:Outstanding customer service and awesome product
I would first like to say that dealing with Lyn Davis the customer service rep was outstanding. Not only did Lyn look after my request, I made some adjustments throughout and Lyn most graciously adjusted my requirements always with pleasant understanding. This is not the first time I have used this product, as the results the first time was as great as this past one. Great product with outstanding customer support results!
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Amazing!
Now that it is colder and the system is in use all I can say is it is amazing!
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