Customer Reviews
Works for us
Love the ease of touch screen. Only time will tell regarding its longevity. Customer service was very professional and efficient even during pandemic.
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Cozy tile!!
Soooo nice to have heated tootsies instead of stepping cold tile - so luxurious, and affordable!
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Great company to work with. Impression made on me as to the character of this company
I had to purchase a replacement for my floor thermostat. I went online, placed and paid for my order. Simple. The next day, I received a call from a WarmlyYours representative stating that she noticed that I was already in their system. She said that since this was a replacement part, I was entitled to a 50% discount. How many companies would be that thoughtful? What an example of this company's character and the way they value their customers.
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Works great. You were helpful to confirm that the thermostat
Works great. You were helpful to confirm that the thermostat would work as a replacement when I ordered it.
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Everything went perfectly
Ordered on line. Picked up at warehouse. Everything went perfectly. Few days later Troy called to ensure everything went well. Great customer service.
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Easy to install
The systems are very easy to install and use. Reliable and convenient.
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Helpful support
Very prompt assistance. When the design called for a kit that did not appear in the drop down menu on Costco.ca, WY set up to sell and ship me the kit directly. When I later discovered that the uncoupling membrane had different spacing than the design, WY was able to redesign my layout and facilitated my exchange for a longer cable at their warehouse. Install went great. Instructions were very clear. I am now enjoying warm tile flooring in our renovated bathroom.
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Master Bath heated floor
We are extremely please with our new WarmlyYours heated floor.
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Warming element
If I wait 35-45 minutes then the stone table gets less cold where the element is attached. I was hoping there would be more of an effect.
Thanks for your review. The countertop heater is specifically designed to gently raise the temperature of the heated area an additional 20 to 25 degrees Fahrenheit. WarmlyYours FeelsWarm® Countertop Heaters utilize slow-rise heating elements so that the heating element does not become excessively hot or unsafe. Consequently, the temperature of the stone countertop may take 1 to 1 1/2 hours to warm to the level that the heater delivers. Many of our customers leave the unit on 24 hours a day because of this.
Fairly easy to install , bars heat to approximately 140 f bu
Fairly easy to install , bars heat to approximately 140 f but are space too far apart to heat towel uniformly . To get desired results you need to switch on at least 30 min. before shower .
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Master Bath heated floor
We are very happy with our WarmlyYours heated floor. The WarmlyYours Staff was very easy to work with and helpful! The installation was fairly easy and it works beautifully! Love it!!! We have a heated floor on our main level of the house from another company. It was very expensive, and parts have stopped working. Our new WarmlyYours floor was installed by my husband and works great so far!!! Highly recommend.
Item Reviewed:We will be life long customers
We chose this company because of their warranty. We will stay with this company for the service. The product was relatively easy to install under tile flooring. The warm floor makes the master bath feel so inviting and warms the room from the bottom up, it sits along two outside walls with two 4' x 4' windows and used to be so chilly. I will recommend this company and their products to anyone wanting to feel a bit of luxury in their home.
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Great support and customer service throughout the purchasing
Great support and customer service throughout the purchasing and installation process! Product was easy to install and works perfectly. Highly recommend!
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very satisfied
very satisfied
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Loving our heated bathroom floor again now that we have a new
Loving our heated bathroom floor again now that we have a new thermostat. Thank you Lyn Davis for all of your help figuring out what we needed to get the heat working again.
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Great customer service!
My sales rep. was amazing, super helpful and efficient.
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All companies should strive for this level of Customer Service
Simply put and right to the point - the experience of working with WY was 1st class. From helping me identify my heated floor issue, to ording the correct replacment part, and holding my virtual hand when i had an install issue - the WY team was patient, polite, friendly, helpful and just overall 1st class - well done and Thank You
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My office was on the lower floor and was the coldest room in the house....
Installed WarmlyYours Enviro Easy Mat to cover almost entire floor area (leaving about 1 foot clearance from the wall). The installation was very easy. Put cork on top of concrete slab, then the mat and then on top laminate 12mm planks. Had professional electrician install dedicated 240V feed from my panel. Went with Mysa wifi thermostat. This room is now the best room in the house. Very warm and I love sitting at my desk without shoes, very warm to the feet. I used it all month of december, setup 6am to 6pm 22C ambient and 6pm to 6am 18C ambient and according to Mysa app based on cost of electricity in BC it costed me only $18 for entire month. Incredible.
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Great product, wonderful service
I am loving my warm bathroom floors this winter, and could not have been happier with my service from Jennifer. She helped me and my contractor from the sale through the installation. She went over and beyond to make sure everything went smoothly.
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Tiny Home Bliss
I initially ordered the Environ™ Easy Mat 120V 3′ x 10′, in August 2018, for my micro-tiny home build. I knew I wanted that lovely radiant warmth in my floor. However, in May 2019, when it was finally time to lay the flooring, the 3' mat was too wide in some places. I contacted WarmlyYours to see if I they would accept a return and instead send me the Environ™ Flex Roll 120V 1.5′ x 18′. They authorized the return and sent me out the new product. The whole process was seamless and stress-free! I installed the Flex Roll under cork flooring and I can't express how pleased I am with the performance! No more cold, winter floors and the radiant heat actually warms the whole micro space! I also purchased the nHance Programmable Thermostat UDG-4999 and it is so easy to use. Excellent products; excellent customer service!
Item Reviewed:Easy Install
When I was talking to a friend about redoing our master bath he suggested your company for installing a heated floor. I absolutely love it!! The only mistake I made was installing the nSpire touch thermostat. In retrospect I think I would have been better served using the Wi-Fi version. I may make this upgrade in the near future. I highly recommend heating your bathroom floor. Thanks
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