Customer Reviews
Great Service
Folks, I have to say that the customer service was excellent. Flexibility in the design to answering all my questions made me confident that this purchase was the right one. Thank you,
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Excellent Product and Service
When our thermostat failed (out of warranty), I reached out to WarmlyYours. They immediately sent out a new thermostat at a significant price reduction. They were knowledgeable, courteous, and reliable. The online videos were excellent and we easily installed the new thermostat. I was amazed at how quickly we were able to get our floors heating again.
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Excellent Company
Recently had to replace my my floor warmer thermostat. I contacted WarmlyYours to order a new one. My encounter withe the staff was the best I have ever had dealing with a warranty. Replaces my thermostat with a newer model with a discount. Receiver thermostat in a few days with easy installation instructions. Great people to deal with and an excellent company! Jim K
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Nice product and helpful people
It's a nice option to be able to install heat under a floating floor in a basement and it was a very easy install. Troy was very helpful and knowledgeable and he answered all my questions before my purchase to ensure it was installed correctly with the proper materials.
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Terrific product
I love both the look AND the feel of my porcelain tile floors thanks to this product. My contractor had no issue installing the WarmlyYours floor heating system (he recommended it to us) and it has worked exactly as promised. The programmable thermostat is simple to operate and allows me take advantage of the energy savings by turning the floor down when not in use. I can always override if I want the floor a little warmer for when I exit the shower. This was out second bathroom renovation and we now have WarmlyYours installed in both bathrooms. I would not hesitate to purchase this product again and will do so if any other opportunities present.
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Excelent, as always!
We've been using WarmlyYours products exclusively for all of our bathroom renovating projects. Superb customer service! Quick and always on-time shipping. Easy accessible tech support. Thank you team "WarmlyYours"!
Item Reviewed:Works for us
Love the ease of touch screen. Only time will tell regarding its longevity. Customer service was very professional and efficient even during pandemic.
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Cozy tile!!
Soooo nice to have heated tootsies instead of stepping cold tile - so luxurious, and affordable!
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Great company to work with. Impression made on me as to the character of this company
I had to purchase a replacement for my floor thermostat. I went online, placed and paid for my order. Simple. The next day, I received a call from a WarmlyYours representative stating that she noticed that I was already in their system. She said that since this was a replacement part, I was entitled to a 50% discount. How many companies would be that thoughtful? What an example of this company's character and the way they value their customers.
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Works great. You were helpful to confirm that the thermostat
Works great. You were helpful to confirm that the thermostat would work as a replacement when I ordered it.
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Everything went perfectly
Ordered on line. Picked up at warehouse. Everything went perfectly. Few days later Troy called to ensure everything went well. Great customer service.
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Easy to install
The systems are very easy to install and use. Reliable and convenient.
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Helpful support
Very prompt assistance. When the design called for a kit that did not appear in the drop down menu on Costco.ca, WY set up to sell and ship me the kit directly. When I later discovered that the uncoupling membrane had different spacing than the design, WY was able to redesign my layout and facilitated my exchange for a longer cable at their warehouse. Install went great. Instructions were very clear. I am now enjoying warm tile flooring in our renovated bathroom.
Item Reviewed:Master Bath heated floor
We are extremely please with our new WarmlyYours heated floor.
Item Reviewed:Warming element
If I wait 35-45 minutes then the stone table gets less cold where the element is attached. I was hoping there would be more of an effect.
Thanks for your review. The countertop heater is specifically designed to gently raise the temperature of the heated area an additional 20 to 25 degrees Fahrenheit. WarmlyYours FeelsWarm® Countertop Heaters utilize slow-rise heating elements so that the heating element does not become excessively hot or unsafe. Consequently, the temperature of the stone countertop may take 1 to 1 1/2 hours to warm to the level that the heater delivers. Many of our customers leave the unit on 24 hours a day because of this.
Fairly easy to install , bars heat to approximately 140 f bu
Fairly easy to install , bars heat to approximately 140 f but are space too far apart to heat towel uniformly . To get desired results you need to switch on at least 30 min. before shower .
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Master Bath heated floor
We are very happy with our WarmlyYours heated floor. The WarmlyYours Staff was very easy to work with and helpful! The installation was fairly easy and it works beautifully! Love it!!! We have a heated floor on our main level of the house from another company. It was very expensive, and parts have stopped working. Our new WarmlyYours floor was installed by my husband and works great so far!!! Highly recommend.
Item Reviewed:We will be life long customers
We chose this company because of their warranty. We will stay with this company for the service. The product was relatively easy to install under tile flooring. The warm floor makes the master bath feel so inviting and warms the room from the bottom up, it sits along two outside walls with two 4' x 4' windows and used to be so chilly. I will recommend this company and their products to anyone wanting to feel a bit of luxury in their home.
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Great support and customer service throughout the purchasing
Great support and customer service throughout the purchasing and installation process! Product was easy to install and works perfectly. Highly recommend!
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very satisfied
very satisfied
Item Reviewed:Loving our heated bathroom floor again now that we have a new
Loving our heated bathroom floor again now that we have a new thermostat. Thank you Lyn Davis for all of your help figuring out what we needed to get the heat working again.
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