Customer Reviews
Warmly Yours provides a good product and the tech support is
WarmlyYours provides a good product and the tech support is always there if needed.
Item Reviewed:
Fast, friendly service to help you if you need it.
I have two floor thermostats installed -- and has a question with one and a product defect issue with the other. In both cases, the phone as answered right away by someone fully knowledgeable about the product. With the defective one, they rushed out a replacement right away, not expecting us to ship the defective one back first. They also provided a UPS return label for the defective one. Fast, friendly, knowledgeable service I rate with five stars.
Item Reviewed:
Product was delivered promptly
Product was delivered promptly. It was a pleasure working with Pedro and the rest of the team!
Item Reviewed:
Excellent Customer Service and Support
Working with WarmlyYours was great. The Customer Service Agent was knowledgeable, responsive and pleasant. All my questions were clearly answered promptly by the Technical Support Team. I would highly recommend this company for all of your floor and outdoor heating projects! Thank you
Item Reviewed:
Great service
Troy was able to get me a new thermostat by the next day. Using the youtube instructions I was able to easily install the termostat. It is working great.
Thank you Alexander for the 5-star review. I'm happy your floor heating thermostat came so quickly. We are always here for you 24/7 should you need any help with your radiant floor heating system. Julia Billen (Owner)
Great Products Great Service
LOVE The WarmlyYours Products & Excellent Customer Service. Mary Godawa delivers A+++ Service.
Item Reviewed:Good customer service
Good customer service
Item Reviewed:Great for Tortoise Den Heat
This is a great product to maintain a consistent temperature for my Sulcata tortoises during these cold months and even cool evenings in the summer. Very pleased. Thank you
Item Reviewed:
Exceptional product and customer service
Upgrading to the nSpire Touch Programmable Thermostat was so easy! Upon purchase, customer service reached out to see if they could assist in any way with the install. The video instructions were simple to follow. During set up, when I had a question, I had customer service on the line within 15 seconds!!!.... And, they stayed with me until the programming was complete. This model is so much easier to program and use than the older model. Well worth it the upgrade and truly, the best customer service I have every experienced!
Item Reviewed:
Love your product and service
As a professional I'm buying many times from this company, never disappointed. The product, pricing and customer service is amazing.
Item Reviewed:
Installation was much easier than I expected.
Installation was much easier than I expected. The customer service is very good. Seriously, they bend over backwards to make sure your project goes smoothly. Working with WarmlyYours was a very positive experience.
Item Reviewed:
The best in the business!
Always Awesome! Fast service , excellent products! Have not used another company for all our radiant floor needs in 15 years. Nor will we! Start to Finish Remodeling and Handyman Inc.
Item Reviewed:
Outstanding
In these times it is rare that a company actually does what they say they will do. WarmlyYours is such a company. All my questions and layout changes were addressed in a prompt and timely manner. The order process was easy and the product arrived as was promised. Installation was very basic and only required help to install the isolated circuit. System is powered-up and functioning. I would recommend this company and plan to use their products on phase 2 renovation.
Item Reviewed:
Troy is awesome!
Customer support means everything to my business. No one does it better than Troy
Item Reviewed:
Excellent Experience
Excellent experience. The sales and technical support was excellent and both took care of every question I had. The only negative I had was on the circuit check device. One of the terminals on the circuit check was bad. A screw on the factory side of the terminal strip was cross threaded and the factory wire was making intermittent contact which gave false alarms. Once I found it, a simple jumper fixed it. One technical comment. When you do a cut and flip per the instructions, the runs match nicely but so do the heater end loops. They align loop to loop between the passes. This however, is contrary to the instructions noting the heater end loops should be offset between passes. Had take some of the heater wire off the mesh to get the space needed for the end loops to be offset. Again, not a big deal but the instructions could be clearer. Overall very pleased, and strongly recommended WarmlyYours to a friend and will use again if I do the other bathroom floor. Thanks for the help. Jim
We are happy to hear about your excellent experience with the installation and interaction with our sales and technical teams. I am sorry to hear you had trouble with the circuit check, our team constantly checks the quality of the circuit check devices for each shipment, it could be something that was hard to spot. Great news that you were able to fix it with a jumper! Offsetting the adjacent runs of the mats is described on Page 6 of our installation manual (see below). I am going to share it with my Marketing Team to see if that information could be better highlighted or duplicated in an additional section or page. We are truly thankful for your great review and for a further recommendation of WarmlyYours! We are looking forward to assisting you and doing our best for your future bathroom project again!
Amazing Product.
Amazing product. And great customer service
Item Reviewed:
Bath island
The system works well. The ordered 21' was actually only 20'. Furthermore, due to the complex freeform layout the overall length should have been 22", so we had to work with what we had, which iy heats alright. Thanks for your support.
Item Reviewed:Great Product
Well made, easy to install! Would recommend this product highly - quality through out
Item Reviewed:Always Warmly Yours
We have been using "WarmlyYours" floor warmers for a few years now and these folks know what they are doing. Plans are always spot on and easy instructions are always included as well. Could not think of using anyone else for our floor warmers.
Item Reviewed:Top notch customer service, sales and tech support
Top notch customer service, sales and tech support. App works in portrait mode only, so any mounted iPads must be done vertically.
Item Reviewed: