Product Support

I encounted an issue where I damaged wires within my mat and the team at WarmlyYours were able to get back me with practical advice and recommendations immediately. Absolutely exceeded my expectations!

Anonymous in Calgary, AB

I was replacing the thermostat for my bath room floor heating and was confused by an extra set of wires - your very helpful tech walked me through it, though it turned out I was using a competitor’s product! What a kind thing to do!

Toni O. in ,

Tech support walked me through all I needed to replace thermostat. Saved me money and time

Michael A. in ,

Every customer support service representative we spoke to was friendly, patient and knowledgeable. They spent many hours on phone calls walking our contractors through the troubleshooting process.

Patrice M. in Waldport, OR

The WarmlyYours support team provided me with a couple of option to resolve my issue.

Chris D. in Blairsville, GA

Jeff was outstanding to work with.

Mike L. in Randolph, NJ

Thank you very much for a terrific service experience. You and Apple take the trophy...the replacement is installed and working properly. And this is coming from a guy that will cross wires even after having watched your install video (which was really, really helpful). Keep it up! Let me know if you go public! Best regards,

Anonymous in Princeton, NJ

The response time was excellent, far better than normal. The people were courteous, helpful, and knew their job.

Anonymous in Blacksburg, VA

Not only do they just sell you a product, but they follow up after delivery to make sure all is OK and offer 24/7 Tech support for installation issues which came in handy for me.

Jim W. in Seattle, WA

I have checked in with tech support 3 times, and my contractor has at least once. Always concise, consistent guidance. The support is available 24/7, and has always been available to access.

Dan B. in Chatham, NY

Appreciate the 24/7 support and the patient tech support (with a novice installer!).

Eco E. in Buffalo, NY

Jeff was great, understood the situation and helped me make corrections to my installation promptly (he even called me while grocery shopping — dedication !! 👍🏻

Vilders C. in Rochester, NH

Confusing thermostat, not user friendly. Your team was supportive

Herbert N. in Montreal, QC

Excellent customer service!

Maribeth H. in Chelsea, MI

Techs were very helpful - especially when I talked to them on a Saturday. Delivery of the replacement was very speedy and is working great!

Martin M. in Oshawa, ON

starting up my WarmlyYours Floor In floor heating, went together well. A tester was included with the kit and it was very helpful. Started up the Digital Thermostat on Saturday and was prompted for a Tech ID number half way thru start up. Matt from WarmlyYours called me back when he was available and put me thru to a technician and my problem was solved. Thanks to all!!

Steve S. in ,

The best customer service ever.

Ronald F. in Woodburn, KY

Very smooth transaction

Gord D. in Dunrobin, ON

Very good help, fast answers, fast feedback, really very nice!

Nicola H. in Rosemont La Petite Patrie, QC

your engineer got us in the right direction

John L. in Washington, NJ

Had a problem with my floor system. Tech support sloved my problem and even followed up to make sure everything was work correctly.

Scott S. in Sterling, VA

They were extremely helpful and accommodating. They worked with an electrician who had not done this work before and assisted throughout the process.

Anonymous in Ann Arbor, MI

The team is one it despite the Holiday rush

John K. in Blue Hill, ME

Answered all my questions. FaceTime called me to do a video chat while installing. Exceptional job.

Richard B. in Pownal, ME

Tech support was excellent

Aesthetic R. in Bedford, NY