All Support Reviews

Great Customer Care

Jim W. | Seattle, WA

Not only do they just sell you a product, but they follow up after delivery to make sure all is OK and offer 24/7 Tech support for installation issues which came in handy for me.

July 18, 2024

I have checked in with tech support 3 times, and my contractor has at least once. Always concise, consistent guidance. The support is available 24/7, and has always been available to access.

May 31, 2024


Eco E. | Buffalo, NY

Appreciate the 24/7 support and the patient tech support (with a novice installer!).

May 20, 2024

Jeff was great, understood the situation and helped me make corrections to my installation promptly (he even called me while grocery shopping — dedication !! 👍🏻

May 01, 2024

No complaints at all!

Herbert N. | Montreal, QC

Confusing thermostat, not user friendly. Your team was supportive

April 23, 2024

Excellent customer service!

Maribeth H. | Chelsea, MI

Excellent customer service!

April 15, 2024

5 star

Martin M. | Oshawa, ON

Techs were very helpful - especially when I talked to them on a Saturday. Delivery of the replacement was very speedy and is working great!

March 19, 2024

Tech ID?

Steve S. | ,

starting up my WarmlyYours Floor In floor heating, went together well. A tester was included with the kit and it was very helpful. Started up the Digital Thermostat on Saturday and was prompted for a Tech ID number half way thru start up. Matt from WarmlyYours called me back when he was available and put me thru to a technician and my problem was solved. Thanks to all!!

February 26, 2024


Ronald F. | Woodburn, KY

The best customer service ever.

February 06, 2024

Thermostat replacement

Gord D. | Dunrobin, ON

Very smooth transaction

January 29, 2024

Incredible support

Nicola H. | Rosemont La Petite Patrie, QC

Very good help, fast answers, fast feedback, really very nice!

January 23, 2024

your engineer got us in the right direction

January 22, 2024

Excellent support and service.

Scott S. | Sterling, VA

Had a problem with my floor system. Tech support sloved my problem and even followed up to make sure everything was work correctly.

January 22, 2024

They were extremely helpful and accommodating. They worked with an electrician who had not done this work before and assisted throughout the process.

January 11, 2024

fast efficient poersonal

John K. | Blue Hill, ME

The team is one it despite the Holiday rush

December 26, 2023

Exceptional service

Richard B. | Pownal, ME

Answered all my questions. FaceTime called me to do a video chat while installing. Exceptional job.

December 21, 2023

Broken floor heat wire

Aesthetic R. | Bedford, NY

Tech support was excellent

December 21, 2023

jeff burnett

Philip . | ,

excellent support team

December 12, 2023

Best customer service

Lena D. | Pittsburgh, PA

Honestly, some of the best customer service I have ever experienced. They’ve supported me day, night, weekend. (Arturo is a gem to work with). Plus a great product.

November 07, 2023

I was very impressed with the support I received from WarmlyYours staff. They bent over backwards to help me with my problem. My only reservation in my review is their claim that their service is available 24/7. My initial problem occurred over the weekend and I couldn't get any response from anyone other than the phone operator. I did get a call back on Monday, but by then I had made a bad mistake. Anyway, they backed me up very well thereafter. Maybe they should place an asterisk on their 24/7 claim for the weekends.

October 18, 2023

I have been using the WarmlyYours In Floor Heating System in my house's kitchen and half bath for 7 years. My family absolutely loves it and I can confirm it is the most efficient in floor heating system I know of. It is unbelievable how fast it heats the tile up. The way the WarmlyYours engineers incorporated the Cerazorp insulation into the design to stop the heat going into the concrete slab below "a large heatsink" was genius. I do not see this design with other in floor heating systems which did not make sense to purchase. I am extremely thrilled I chose WarmlyYours. We are very pleased with the entire experience. World class support from start to finish. Highly - Recommended!

September 27, 2023

Immediate and Helpful response

Sharon S. | Marana, AZ

Jeff was really helpful. After following his advice/instruction it was determined that I needed a new thermostat. Received the new device quickly and installed. Everything seems to be good now. Much thanks to Jeff and the great customer service from WarmlyYours.

September 25, 2023

Nice job

Richard C. | Del Rey Oaks, CA

WarmlyYours did an excellent job helping me resolve the problem with my heated floor.

July 03, 2023

Tech was extremely helpful.

Anonymous | Gravenhurst, ON

Tech was extremely helpful. Gave me excellent advice and solved my problem quickly.

February 10, 2023

Everyone was very friendly and helpful!

Angela M. | Clarkston, MI

After having a horrible experience this month with a large company’s customer service (or lack of) I was thrilled to have my issue taken care of so quickly. Everyone was very friendly and helpful!

February 06, 2023