ERT120-1.5x06 reviewed by Anonymous of Granville, OH

Fabulous... and then awful

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Ordering was pretty straightforward, and then when I had a design change, Pedro was tremendous in helping me work through the shift. I had to return one roll and get a smaller one to fit the space. All was great... until I got an email saying that my return wasn't accepted, and the $800+ refund I anticipated was now $250. Apparently there was a torn label on the return and that triggers the non-re-sellable policy. If I had returned damaged goods, then sure, I understand the problem. But this is a terrible way to treat a long-time repeat customer, and it really sours me on wanting to do business with the company again. From "WarmlyYours" to "ColdlyYours."

Item Reviewed:

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