I got this for two primary use cases: dry the towels in between showers, provide a warm towel after the shower. The first use case was a bit more important, as my towel often refused to dry out between daily showers. Since installing the warming rack, the towels have been nice and dry at every shower. The second use case is where things fall down though. The bars definitely work and get nice and hot to the touch, and so do the parts of the towel that touch the bars, however, no other part of the towel really gets any substantial heat. I don't think its a product defect, or even this specific product design issue. It just seems like all heating racks would have this issue where unless the cloth is pressed against the heating element, it will stay luke warm at best. Saving grace is you do get some warms from the spots in contact - good enough when the towel is dry!
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