Customer Reviews
Great product, fantastic customer service
Towel warmer comes packaged well, detailed instructions, and the fastening method to wall is good and strong. I misplaced the hardware pack and contacted WarmlyYours for a replacement. I didn't respond to their initial calls to assist, but they persisted and really made sure that I got what I needed, and at a very fair price.
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I am so impressed at the level of support provided by this company
It is way beyond anything that I experienced from other companies. Even though the thermostat that I was replacing was not provided by this company they were still willing to provide a discount to replace my faulty thermostat. You cannot go wrong doing business with the company
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Jenn West makes ordering so easy!!
Jenn West makes ordering so easy!!
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great experience. Start to finish. Would use this company aga
great experience. Start to finish. Would use this company again.
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Great attentive people
Great attentive people
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Great service and product
Ordered product, arrived quickly, was easy to install, and now we have a wonderfully warm room! We love it!
Item Reviewed:Finally got the system installed
After numerous construction delays, we finally got the heating system installed AND connected. It works fantastically well! We installed it in a 480 sq ft 'guesthouse' in southwest Virginia. This past weekend was quite chilly (low was in the low 40's and the floor kept the temperature right at 74 degrees). We LOVE this product. The company is great to work with.
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Pedro is AWESOME!
Pedro has been EXTREMELY knowledgeable and helpful to design and quote my order. My requirements changed multiple times and Pedro every single time worked with the engineering team to update the designs promptly. It took a long time for me to finally place the order, but i never felt rushed, and every single question i had was perfectly answered and addressed. When it comes to customer order and customer success, it does not get any better than that. Thank you Pedro!
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Your online and telephone support system is the greatest!
We just finished laying in the wire and poured our cement, just a day before it started snowing-so we are curing the cement as I type. The men are now hooking up the electrical inside portions. The instructions have been so easy to follow step by step. I wanted to let you know it was so easy, I decided to do the one side of my garage with both systems to have a longer driveway of warmth/snow melt...because it was so cost effective that our family man-power did the labor. I plan on contacting you next Spring after the thaw to order up more wire, etc to do the smaller 14 foot section, which will be turned into a bedroom with a big front window I hope to enjoy looking out during the winter, instead of looking at by past 6 foot snow falling off my roof and building a wall I can't see through. I will send the end result after the electrical is finished plus a photo. :):)
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Countertop warmers are great!
Got one of these for my wife who absolutely loves it. Installed easily and warms the counter area where my wife likes to sit. Highly recommend to anyone who thinks their granite counter can be too cold sometimes.
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Quality Products we love!
WarmlyYours has been our go-to product for the best towel warmers! Other products we have tried were no where near the quality of WarmlyYours. The materials used, the workmanship/finishes, and even the appropriate bar spacing make them the only product I would use. Our careers have taken us to several locations over the years and we have installed their towel warmers in our last 4 homes. We appreciate the great quality and excellent customer service. We currently have 2 of the Riviera warmers hard wired with timers. Living in sunny, but humid Florida, the warmers ensure the towel stays dry between washings. They are also a great place to dry swimwear and delicates. In the cooler climates, it was always great to get out of the shower to a warm and cozy towel. I highly recommend WarmlyYours products.
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Very satisfying experience
The complete drawing supplyed is complete and contained all information needed for the DIY installation that i made. The installation was easy and the material included in the kit fitted very well. This system was replacing another one and by instaling as per the recommandation the new system is more powerfull and heat-up more rapidely than the older one. They follow up after the installation, good service. Very good experience, i look forward to make another installation with this company
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Fantastic Customer Service
Their customer service and technical service availability 24/7 is nothing less than superb. I wasn't so happy that a tech told me to tape their mats in place on the Cerazorb until it was covered with self-leveler (they had a tech review the job with me prior to installation which was a nice service if the tech knows what they are talking about). Do NOT do this as it caused nothing less than a mess during pouring. But, I got the floor in and all works - just wish I could have saved the 3 hours of extra work fixing tape and corners that surfaced through the leveler.
Item Reviewed:I installed two 25' rolls to meet the room requirements as ma
I installed two 25' rolls to meet the room requirements as mapped by W.Y.'s. I did have a problem finding a laminate floor to install over the electric heat mat as there are not many manufacturers that authorize the install. W.Y.'s helped me find a brand. Basement floor warm now, ready for winter.
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Amazing Products and Customer Service
I have been a customer with WarmlyYours for about a year now, and i wanted to compliment the amazing products and customer service. Customer Service Representative, Troy, has been so helpful and prompt, it makes ordering a breeze
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Tested and is running perfectly
I installed the warming system yesterday and it laid out exactly as designed, with a few loop modifications. It was tested and is running perfectly. I am installing tiles tomorrow so once in we can turn it on to feel the warmth.
Item Reviewed:Excellent product and service.
Ordered one day and picked up the next day. No waiting. Troy is a real pleasure to work with. He followed up the next day to ensure everything was going well. Great company and product.
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Great product
The product was very easy to install. If there is one glitch it is the electrical connection inside the mat. While the mat is only 1/8 inch which I love the connection is double that. I am doing the tiling tomorrow so we see if it has any bearing on the tile install. I will definitely use this product again.
Hi Brian, Thank you for the kind review. To address your concern, while the splice is thicker than the majority of the mat/wire, this thickness difference is typically balanced out by the mortar coverings and should not affect the final floor height level. If you are concerned it may present a height issue, then it is suggested to cut, or chip, a recessed notch in the floor. Please let me know how it goes. Julia Billen (Owner)
Great product Great service
I work with Mary and she is extremely knowledgeable and pleasant to work with. On top of that the products are top of the line and easy to work with. The assistance they supply (which is hardly needed) is outstanding. I would highly recommend WarmlyYours product.
Item Reviewed:Love it
Follow the instructions and it’s very easy to lay.
Item Reviewed:Easy to use
Thermostat is touch control and very easy to use
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