Customer Reviews
Great product, easy to install and user friendly.
Great product, easy to install and user friendly. 24 hour tech support was very helpful as was the sales staff.
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Amazingly comforting to step onto a warm floor when barefoot.
Amazingly comforting to step onto a warm floor when barefooted in the night [or day]. We are pleased with our TempZone floor heater. Good quality product and installation assistance and directions were helpful. Glad we made this decision!
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The system I purchased from you is terrific - no more ice cold floor!
The whole system I purchased from you is terrific and solved my problem of an ice-cold floor perfectly!
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The mat was really easy to install. I would do this again!
The mat was really easy to install. However I ordered extra temperature probes. It wasn't obvious to me that the temp probes weren't built into the mats. It was a near disaster until my electrician pointed it out. We worked it out, but I would recommend that WarmlyYours makes this part more obvious for the DIYer. Otherwise it was a snap! The floors are working beautifully! We love them! I loved how quickly WarmlyYours provided the schematics for the the floors we were planning. The turn around time was less than a day. I would definitely do this again!
Thank you, Luanne, for taking the time to help us improve as a floor heating provider. You're absolutely right and we will now be including a sticker on our heating elements that makes it clear that the floor sensor isn't a part of the heating element. It's feedback like yours that really makes us better as a company, so thank you.
I'm very pleased with the performance of this system.
I'm very pleased with the performance of this system. It keeps the walkways of the patio clear of snow and ice without requiring any intervention on my part. There are a couple of "tricky" aspects to installing it under interlocking bricks. Keeping it flat while adding 1" of screening on top requires something to hold the mesh down due to the wire being fairly thick and having been rolled up in shipping. Changing heights (step downs, stairs) requires planning and access through retaining walls, etc. such that installing the wire may need to be done concurrently to the stone work being done. Last point to consider is that because the heating wires keep the area around them warmer than the rest of the patio there is a differential of frost heaving between the unheated and heated part of the patio. In my case what happened is the ground froze long before any snow or freezing rain fell, so the first time the system came on, the moisture in the lime screening under the pavers melted and this caused a localized drop in the screenings causing the pavers to be left suspended in the air. Two things to mention about what this meant. The pavers were not in direct contact with the heating wires so it appeared that the system wasn't working. to fix this issue, I walked on the heated area and the pavers dropped down to make contact with the screenings and the system then started to work as expected. The dropped pavers (1/8"~3/16") do create a visible line on the patio over the winter but in spring, it evens out again. I say all this not as criticism but rather to inform potential buyers what to expect so there are fewer unwanted surprises. I am extremely happy with the system and resulting clear paths that allow easy access to the BBQ, spa and bird feeders in the winter. Highly recommend the "practical indulgence" of installing a system like this.
Thank you for your feedback. We're happy that the system is working well for you.
Great service.
Great service from both customer service and the engineer I talked to. Product is mostly easy to use. I remember it wasn’t completely user friendly, but not bad. No issues with it once tech service guessed the problem and helped me to set it right.
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Enjoying our new thermostat.
We are thoroughly enjoying our new thermostat. It is so much easier to use than the one we replaced. Thanks to your excellent customer service!
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Customers Happy with Product.
Chad works hard to make sure we are well taken care of. The products get no complaints. Customers are happy.
Item Reviewed:Easy to Use and Install
My original thermostat stopped working and this was a replacement thermostat. (WarmlyYours offered it at half price, which was appreciated.) Easy to use and install. This thermostat was very easy to program and its interface is user friendly. I like the option of the black background screen as it puts little light out during the night since our thermostat is installed in our master bath, just off the master bedroom.
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I purchased the nTrust thermostat for my heated floors, -- it
I purchased the nTrust thermostat for my heated floors - it serves my needs perfectly, and was a lower cost option. I set the temp and it holds it there. I am not very technical and didn't want to program temps or fuss with a variety of settings. I turn this nTrust thermostat on at the beginning of the winter season, and it works - what a wonderful concept.
Item Reviewed:Very Satisfied
Very satisfied, with the product and the service provided.
Item Reviewed:On time delivery, great products, dependable, terrific service
WarmlyYours's is a great company to work with. On time delivery, great products, dependable, terrific service. Chad Braker is a fantastic reliable, on time rep. He shows concern, reminds us of when we can get a discount and supports us well. We feel no need to entertain other vendors.
Item Reviewed:Worked Without a Hitch
This is a fine product. Worked without a hitch.
Item Reviewed:Always a Pleasure
It is always a pleasure working with Mary
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Easy and Straight Forward Installation
Works exactly how I expected. Installation instructions were easy to follow and it was a straight forward installation for me.
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Easy to install
Easy to install, should have more info on the depth of Thinset however.
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If you are planning a complicated floorplan, don't bother try
If you are planning a complicated floorplan, don't bother trying to use the complimentary design provided by WarmlyYours. The problem is, the spacing on the heating wires is not 3", but closer to 3 1/4 ". By the time you've gone 6 feet, you will not be able to double-back like the plans would show you to do. Better to buy it by the square feet, and plan it yourself. Also, I've installed many of these, and this was the first time I noticed that the heating wires are held with double-faced tape for easier installation. It is noted in the instructions, just very easy to overlook. You'll still need hot-melt glue for the transitions.
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