CeraZorb Underlayment Reviews

These are a no brainer for use on a concrete floor, super eas

These are a no brainer for use on a concrete floor, super easy to install.

Item Reviewed:
Kevin R. | Yorkton, SK
April 15, 2023

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CeraZorb

This product is amazing. We did not have the budget for a heated floor, but wanted something to lower our heat loss from a portion of our home that is on a slab. CeraZorb is impressive with what it accomplishes. A dramatic reduction in heat loss. We wish we installed it throughout the entire house..

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Anonymous | Frazier Park, CA
January 30, 2023

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Jenn West is a Super Star Account Rep!

If I were hiring account reps right now, I'd be thinking about Jenn. She always puts the customer first and tries to think through their needs. Jenn introduced me to the cerasorb product as she listened to me describe my project and prompted me with questions regarding the situational aspects of the installation that helped me, as a homeowner and purchaser, and my installer to come up with a better solution.

Item Reviewed:
John A. | Atlanta, GA
January 03, 2023

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great customer service

Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service. They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.

Item Reviewed:
Terry D. | Lake Zurich, IL
October 29, 2022

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Best customer service

I ordered WarmlyYours for a client of ours and she just moved into the home we renovated for her. She loves the fact that she stay toasty warm in the bathroom.

Item Reviewed:
Frieler I. | Sarasota, FL
October 04, 2022

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Great customer service

Great customer service

Item Reviewed:
Peter M. | Oak Ridge, NJ
July 08, 2022

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Caring staff

They verified my order before I ordered the products so i got what I needed. Speedy delivery as well

Item Reviewed:
Anonymous | Mt Pleasant, IA
June 02, 2022

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Great service

I’ve been trying to find an easy way to warm up my son’s bedroom above garage, when I came across WarmlyYours. The radiant heating system was designed by WarmlyYours and installed underneath our new carpet. The whole process was great. We couldn’t be happier. It looks and works great. Thank you.

Item Reviewed:
Matt R. | Lake Zurich, IL
May 26, 2022

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Great product great service

We have been working with WarmlyYours for over 20 years and they have provided great products and timely responses. They will service you well.

Item Reviewed:
Bob C. | Los Osos, CA
March 16, 2022

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Great sales guy!

Justin really went out of his way to get me what I needed in a timely manner. Very patient and knowledgeable guy.

Item Reviewed:
Pete S. | Fitchburg, MA
January 28, 2022

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Pedro is AWESOME!

Pedro has been EXTREMELY knowledgeable and helpful to design and quote my order. My requirements changed multiple times and Pedro every single time worked with the engineering team to update the designs promptly. It took a long time for me to finally place the order, but i never felt rushed, and every single question i had was perfectly answered and addressed. When it comes to customer order and customer success, it does not get any better than that. Thank you Pedro!

Item Reviewed:
CeraZorb® Insulating Synthetic Cork Underlayment (4’ x 4’) - 1 Sheet

Anonymous | Lake Zurich, IL
October 21, 2021

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Great product Great service

I work with Mary and she is extremely knowledgeable and pleasant to work with. On top of that the products are top of the line and easy to work with. The assistance they supply (which is hardly needed) is outstanding. I would highly recommend WarmlyYours product.

Item Reviewed:
Rand M. | New Rochelle, NY
September 08, 2021

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Excellent service and support

Couldn't have asked for better service. Jennifer worked with me on my project, right from the very first quote and while a lot of things changed through the course of the project, I had excellent support all along, accommodating all the changes and providing prompt support all along. Even with returns that I had to make unfortunately, Jennifer and the team were fully understanding and prompt with the transactions. One of those rare companies that seem to value customer satisfaction more than just making money on each customer in the short run. I plan to install heating in other rooms in the near future and I will undoubtedly make the first call to Jennifer at WarmlyYours.

Item Reviewed:
Amit V. | Lake Zurich, IL
July 21, 2021

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WarmlyYours-The name says it all

Outstanding! WarmlyYours.com has an excellent website. Qualified personnel assisted on the telephone. Ordering was easy and product arrived as promised. Installation instructions are excellent and the product is very easy to work with. The most important is - yes the floors are warm.

Item Reviewed:
Larry S. | Granby, CT
June 05, 2021

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Warm Feet

Everything went well and according to the plan!!! Thank you for all the help.

Item Reviewed:
Anonymous | Lakeville, NY
May 16, 2021

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Great support

The support from engineering/technical and sales was over and beyond. Great product and look forward to using this winter. I had an excellent licensed electrician and tile person that contributed to my experience. Thank you for promptly answering my questions/concerns.

Customer review image Item Reviewed:
Anonymous | Sanford, NC
May 03, 2021

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basement bathroom

keeps basement bathroom floor toasty.

Item Reviewed:
Anonymous | Head Of Saint Margarets Bay, NS
April 27, 2021

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Great company to work with. After a couple of glitches on my

Great company to work with. After a couple of glitches on my part with sending a drawing they could open and one simple drawing change, the product was in my hands in a few short days. Excellent instructions and videos made installation seamless. We now have a warm bathroom floor. Thanks.

Item Reviewed:
Garrison E. | Lewisville, TX
April 25, 2021

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Pretty cool stuff

Cerazorb is a pretty good product, it’s easy to work with and creates a good shield from the cold concrete floor.

Item Reviewed:
CeraZorb® Insulating Synthetic Cork Underlayment (4′ x 4′) - 25 Sheets / 400 sq.ft

Jake M. | Scarborough, ON
April 20, 2021

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Warm floor is nice!

Feeling warmth in comparison to the previous cold basement floor is much better! It doesn’t however reach the high temperature that I want it to but definitely does get warmer than having nothing at all. The customer service was very good overall at answering my questions and provided a positive experience.

Response from WarmlyYours:

Thank you for the review Jake. I would recommend that you leave the floor on for a longer period of time. The thermostat can also self learn when to turn on to get to the temperature you require to save you some guess work. Call our tech support line to learn more. (800) 875-5285 - Julia Billen (Owner)

Item Reviewed:
CeraZorb® Insulating Synthetic Cork Underlayment (4′ x 4′) - 25 Sheets / 400 sq.ft

Jake M. | Scarborough, ON
April 20, 2021

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Great product and service.

I love my WarmlyYours floor. They offer excellent customer service. They say “any time” customer service, but they don’t have live people just waiting for your phone call, but in a matter of minutes, they will get back to you with an answer. The online chat was very helpful. Everything was just as described and the mesh heating mat was easy to install. The instructions were clear and the online videos were very helpful. Thank you Kerilyn for a great experience.

Response from WarmlyYours:

Thank you for your review. We have people standing by 24/7 to answer your calls. After-hours calls can take a little longer to answer since we are on our cell phones at home, but we are here to help anytime. - Julia Billen (Owner)

Item Reviewed:
Leah S. | Smyrna, TN
April 10, 2021

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DYI approved

The heating mats were designed well for me to easily layout. I am very happy with the outcome of the first room. I am about to do the second one and am expecting equal results.

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Bob L. | Laingsburg, MI
March 26, 2021

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This product is great.

My contractor and I both were thrilled with the ease of installation, light weight and R value. We put it under tile. First glued it to plywood with special product then placed thinnest, then put a NuHeat floor mat over, then more thinnest and tile on top. Next week we will install over cement floor with NuHeat mat and engineered wood on top.

Item Reviewed:
CeraZorb® Insulating Synthetic Cork Underlayment (4′ x 4′) - 25 Sheets / 400 sq.ft

Maria T. | Carmel, CA
February 24, 2021

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Outstanding radiant floor heat!!

We love our WarmlyYours radiant heat systems that we have installed in all our bathrooms, kitchen, dining room and foyer! The programmable thermostats and wonderful radiant, warm floors keep our house cozy all winter and save us on our heating bills too!

Item Reviewed:
Daniel A. | Troy, MI
February 15, 2021

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