Customer Reviews
You have been most helpful
We have received prompt service and and excellent buys. This particular order has not been installed, but we have bought from you many times and received shipments promptly, and the products were as described and worked well.
Item Reviewed:
perfect
always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations.
Item Reviewed:
simple install
not much to say about these, but 100% confident on orders
Item Reviewed:
couldn't ask for better
always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations. easy to follow installation and programming
Item Reviewed:
good quality, install flaws
Even though it is high quality and strong, I found the mounting hardware a bit flimsy and unforgiving (not to mention the plastic wall plugs which provide no grip in drywall. Precisely measuring all mounting points, the unit ended up crooked (even though a lazer level was used for mounting positions. Diagonally measuring the mounting points was nearly 3/4" off AND the mounting feet have 0 forgiveness, and will leave marks on the finished paint on the walls. Shame there was not a larger mounting plate. The position of hexhead screws are 3/8 from wall and clumsy to tighten without more markings on finished paint. side note, it gets hot, too hot in my opinion
Item Reviewed:
floor heating, T-stat, towel warmer. pros/cons (Electrical contractor)
always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations. only con would be the towel warmer, even though it is high quality and strong, I found the mounting hardware a bit flimsy and unforgiving (not to mention the plastic wall plugs which provide no grip in drywall. Precisely measuring all mounting points, the unit ended up crooked (even though a lazer level was used for mounting positions. Diagonally measuring the mounting points was nearly 3/4" off AND the mounting feet have 0 forgiveness, and will leave marks on the finished paint on the walls. Shame there was not a larger mounting plate. The position of hexhead screws are 3/8 from wall and clumsy to tighten without more markings on finished paint. side note, it gets hot, too hot in my opinion
Dear Electrilight, we appreciate your feedback in regard to the range of our radiant heating products. Regarding the towel warmer, we are working with our supplier to improve how precisely the units are manufactured and strengthen the quality control process.
floor heating, T-stat, towel warmer. pros/cons (Electrical contractor)
always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations. only con would be the towel warmer, even though it is high quality and strong, I found the mounting hardware a bit flimsy and unforgiving (not to mention the plastic wall plugs which provide no grip in drywall. Precisely measuring all mounting points, the unit ended up crooked (even though a lazer level was used for mounting positions. Diagonally measuring the mounting points was nearly 3/4" off AND the mounting feet have 0 forgiveness, and will leave marks on the finished paint on the walls. Shame there was not a larger mounting plate. The position of hexhead screws are 3/8 from wall and clumsy to tighten without more markings on finished paint. side note, it gets hot, too hot in my opinion
Item Reviewed:
Makes the bathroom so enjoyable, I hesittated at first at spe
Makes the bathroom so enjoyable, I hesittated at first at spending $1000.00 but I would have been totally disappointed had I not installed the matts.
Item Reviewed:
Electrical cover plate
We bought a brushed gold electrical cover plate for our towel warmer. The design of the cover plate didn't fit our warmer. I had to redesign to make it work by inserting a copper pipe inside the plate to fit the warmer's leg. It did the job. The cover plate should have come with screws to attach it to the electrical box. It didn't. Had to buy golden screws to match the plate. The screws on the gold cover plate were chrome finish. Really!!! Not very professional from the company side. Other clients have made the same remarks. The hardware colour should match the cover plate.
Dear Elie, I am sorry that the right screws were missing in your packaging. We are working with our factory to ensure that all the screws are always matching the cover plate finish. We expect this to be resolved in the upcoming weeks.
Very easy to install and use
Very easy to install and use
Item Reviewed:
I purchased 2 heated flooring kits for a double bathroom reno
I purchased 2 heated flooring kits for a double bathroom renovation. I was happy with the correspondence from the company, the price was fair and the layout they supplied for running the cable was extremely helpful. Product came in 2 days after order was placed. My clients are happy and so I will be using this product for our next renovation.
Item Reviewed:
Daniels first home
When buying you first home, cost is always a concern. Daniel was worried about the added cost of a heated floor because it seemed the realm of the wealthy. After explaining of how economical the equipment really is compared to the impact on resale value he was convinced to give it a try. He absolutely loves his floor and talks about it constantly. He now claims he will never do a bathroom floor without it.
Item Reviewed:Thankyou, great service and product
Thankyou, great service and product
Item Reviewed:
Very satisfied with our replacement thermostat and with the s
Very satisfied with our replacement thermostat and with the support from WarmlyYours tech guys. Very helpful and easy to reach.
Item Reviewed:Works perfect, nice warm floor again.
Works perfect, nice warm floor again.
Item Reviewed:Would be more than 5 stars if possible
Great company to work with, item was delivered the next day and works perfectly.
Item Reviewed:Great product & outstanding follow-on support
It does what it says on the tin, it's held up well over time, and the follow-on support has been world-class.
Item Reviewed:
Thermostat replacement
My heated floor quit working and I missed it. I contacted WarmlyYours chat function and was told the thermostat needed to be replaced if there was power and it was blank. I ordered the replacement thermostat at a discounted price and it arrived within a couple of days. Customer service was excellent in the ordering process and talking to the installing electrician to help with troubleshooting the heated floor. Mary G was especially helpful. She followed up after the thermostat arrived and also helped expediate the refund of an extra thermostat that I didn't need. WarmlyYours is one of the best companies for customer service and website support. The videos and webinars are very helpful.
Item Reviewed:Great product & great service
The easy mat rolls were installed easily... and are working great Pre-purchase support was excellent and the videos were superbly done and answered any questions I had during the install process. Thanks! Highly recommended.
Item Reviewed:
Excellent product - great service
I found the easy mats, well, easy to install and they work great. The service before purchase and after was amazing. The videos are superb and I was able to get all my questions answered from the videos. Great product and great service. Thanks!
Item Reviewed:Great Customer Service for an Excellent Product
Our experience with WarmlyYours was great from the beginning. They were easy to work with and provided a custom plan and all the necessary hardware to accomplish the job. We changed the design in the process and we were helped every step of the way. The system was on just this week and everything functioned accordingly.
Item Reviewed: