Customer Reviews
Good quality product
WarmlyYours is a good quality product. The mat was installed this spring. I haven't connected it to power yet. Technical support through the process was excellent . The product shipped and arrived on time. The price seemed a little high but sales staff worked with me to eliminate items I didn't really need to reduce the overall costs to a more palatable level. Recommend it!
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Great Wifi switch
I love having easy access to turn on the towel warmer via wi-fi.
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Doesn't Properly Warm a Towel
I was very disappointed with this towel warmer. I've lived in Europe where they are very commonplace and had a previous towel warmer in my home. So I had a expectation that the towel would be warm when I got out of the shower. I compare the warmth on this towel warmer to that of drinking lukewarm coffee. Yes, it's warm but not warm enough to enjoy. I am happy that WarmlyYours is working with me to replace it with a different brand so I'll have a towel warmer that does the job of properly warming up a towel.
Thank you for your review. We're sorry that you had a less-than-satisfactory experience with your first towel warmer. We hope that you enjoy your replacement unit for many years to come!
Easy to operate
This is a simple unit and very intuitive. Easy to learn how to use it!
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Easy to install, easy controls, too!
This product is wonderful. It was easy to install, especially with the line monitor, so that you are always sure you haven't broken a line. The controls are intuitive and easy to operate. I'd put this in another room, for sure!
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Towel rack switch replacement
I was sent the wrong part but they quickly sent out the proper switch when we contacted them. It was an issue returning the incorrect part but we finally just mailed it back. The staff was very helpful and professional throughout. I did purchase a five pack of the same switch for less on Amazon
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Comfortable and Convenient
Our original WarmlyYours thermostats (~10yrs old) stopped functioning after a thunderstorm power surge. The WarmlyYours staff were very helpful ordering replacements and for installation. The newer models are much simpler to program. We are very happy with the products and the interactions with the company.
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They verified my order before I ordered the products so i got what I needed. Speedy delivery as well
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Great service
I’ve been trying to find an easy way to warm up my son’s bedroom above garage, when I came across WarmlyYours. The radiant heating system was designed by WarmlyYours and installed underneath our new carpet. The whole process was great. We couldn’t be happier. It looks and works great. Thank you.
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Exemplary Product & OUTSTANDING Customer Service
We were so pleased with both our towel warmers and WarmlyYours customer service three years ago that we recently purchased additional towel warmers for installation in the construction of our new home. Customer Support is unsurpassed.
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great customer service but design limitations
While the customer service individuals were fantastic, and the rack worked great until it didn't, the product itself was disappointing in the sense that it is non reparable and therefore environmentally a very poor choice . It broke my heart to send the entire burnt out unit to the landfill after only 5 years because it lacked any overheat protection. Overheating btw that is not evidently not so difficult to achieve.
Thank you very much for taking the time to provide this review. We really do use these as opportunities to grow and learn from the people who are actually using our products, like yourself. You're absolutely right about overheat protection which is why, over the last couple of years, we've worked to onboard that feature for nearly every single one of our towel warmer models. I also want to be very clear that we make every effort to repair the towel warmers that are sent in as returns or for warranty replacements--not only as a matter of "good business" but also because we take our environmental responsibilities very seriously. Again, we really appreciate your feedback and we hope you'll give our (now overheat protected) towel warmers another chance in the future.
Just what I hoped for
The warmer was easy to install. Warms quickly, not too hot. Towels feel delicious.
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Simple luxuries make daily life delightful
We have loved our towel warmer Since we remodeled the bathroom almost 6-7 years ago. When it stopped working we were sent very clear instructions on troubleshooting the switch and when it was determined it was just natural wearing out of the heating element I thought it be a pain to replace it. But it was almost plug and play with a few tools for someone not very mechanically inclined. Our customer service was excellent helpful and courteous across the board. If this one wears out again we replace it with the same kind and if we add an additional one to the other bathroom we would absolutely stay with the same company. These simple luxuries make daily life delightful and are well worth a basic investment. They also dry the towels nicely so there is no funky smell.
Thank you Family Mathew! I'm very happy to hear that our customer service and tech team have served you well! And I hope your replacement towel warmer serves you for many years to come. Bye Bye funky towel smell - hello warm, comfy towels :) - Julia Billen
Great Product & Service
I wanted to remodel my master bath which already had a WarmlyYours heated floor system installed. Since I was replacing the tile flooring, the old system had to be taken up and a new one installed. Mary was great in helping find the previous layout from the original installation and create the updated layout. Mary and everyone else in Tech Support was incredibly helpful and worked with me and my contractor to get the layout right and installed properly. On top of all that, they gave me a great discount as a previous customer upgrading to a newer system.
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Large heater under tile in 3 season room
Put together large under tile heater project with the design help of WarmIy yours the initial installation design with the spacer did not really work because of the long wire runs and the size of the room. When I called their office and explained the installation issue and they offered to send me the Prodeso installation membrane and rushed it right out to me. We completed the installation on time and the customer loves it. They called me for a follow up issue with no heat, worked with their Product Support on the phone at my customers site and determined that the thermostat was not working properly and they rushed me a replacement thermostat that I was able to change and got the system working, my customer was delighted, Great product with great support. Will defiantly us again. Thank you David Baker
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The replacement thermostat is working great. We are again enj
The replacement thermostat is working great. We are again enjoying warm tile floors in the cold mornings. Thanks for a wondrous product.
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No ice in front of the garage doors for the first time in years!
Our snow melting system was installed this fall and for the first time in years we did not have ice in front of the garage doors for weeks in the winter. The WarmlyYours staff were great to work with and answered our many questions with patience and knowledge.
Item Reviewed:Great customer service
Excellent assistance and customer service. I highly recommend the product and the company.
Item Reviewed:Great service and product
Ordering process was a breeze. Repeated contact from Lynn to answer questions was very helpful. Instructions packed in the product were very thorough. Installation was pretty straight forward. Only (minor) difficulty was getting small wires from the temp sensor into the little screw contacts on the thermostat (could be improved by using solid wires rather than stranded). The programmable thermostat is extremely easy to set up and adjust -- great design.
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Programmable Thermostat
I want to thank customer service representative,Justin Riendeau. He helped walk the electrician through every step. I am so pleased with my thermostat.
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Had trouble with the original thermostat not heating the floor. Replaced it at your recommendation but it still doesn't work. It will show that it is calling for heat but the floor is still cold. If I shut off the power and turn it back on it will start heating the floor. This is an intermittent problem. I reused the old mounting plate and put the new thermostat on it. Ideas?
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Easy to install, and works well.
I was easily able to install the self-adhesive heating elements on the back of a very large mirror and wire them into the bathroom's ceiling fan circuit which I have put on a timer. I tested the glass temperature with an infrared thermometer and it heats up quickly (in my case, to around 28C from a starting temperature of around 20C) and is very effective at keeping the mirror completely fog free during long hot showers. It's a nice luxury to have.
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New control unit works great
We had to replace our 13 year old wall control unit with a new one from WarmlyYours. The unit worked fine. It was a little different - the wire coloring had changed so be sure to read the included documentation carefully.
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