Customer Reviews for Ember Glass Radiant Panel Heater - Black - 600W - 35ʺ x 24ʺ - Dual Connection
Perfect For the space
Customer needed some extra warmth in the workout room above garage. They had forced air but it wasn’t sufficient for cold Wisconsin winters. The large glass panel looked great in the space and made the 20x40 space warm and comfortable.
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Great Product
I love the heat panel that doubles as a mirror in our bathroom. So nice to get out of the shower and feel the radiant heat.
Item Reviewed:Great product and courteous customer service
I appreciated Lynn from customer service reaching out to us before shipping the radiant panel to see if we had any questions and offer help. The electrician who hardwired the unit with a countdown timer said the installation went smoothly. The panel looks great and works as described. It heats up pretty quickly, but it takes about 30-45min to feel the effect in the room. The panel matches the room size and is used as supplemental heat to increase the temperature in the room for short periods.
Item Reviewed:Nice panel, easy ceiling install
Installed and using the Ember Flex Radiant Panel Heater- White - 500W - 35” x 24”. Panel install was easy but programming the Leviton Digital Timer Switch is a challenge. For us it's critical to have the panel on a timer of some sort because it not temperature controlled (either on or off) and consumes 500w of electricity when on or about $2/day.
Item Reviewed:Customer Service (Account Manager, Jennifer Melus) was great.
Customer Service (Account Manager, Jennifer Melus) was great. I had a problem with a defective panel that was burning off the white paint, emitting VOC. Jennifer was very helpful in replacing the defective panel. Although there were a few glitches during the process, their over all customer service was excellent! This is a huge reflection on the company, as they not only stand by their product but their Customer Service was very good!
Item Reviewed:Review
Customer Service (Account Manager, Jennifer Melus) was great. I had a problem with a defective panel that was burning off the white paint, emitting VOC. Jennifer was very helpful in replacing the defective panel. Although there were a few glitches during the process, their over all customer service was excellent! This is a huge reflection on the company, as they not only stand by their product but their Customer Service was very good!
Item Reviewed:Shipping issues
I ordered this product and quickly received shipment of not one but 2 heated panels both were white glass and the plug in versions problem was I ordered ONE mirror hardwired version, It took many calls texts and emails to get sorted out and after 4 weeks I finally got another shipment This time it was a mirror but it WAS NOT a hardwired version, After consulting my electrician and WarmlyYours tech support I decided to keep it and cut off the plug to wire it directly, Throughout this somewhat frustrating transaction the salesman Troy Barton was extremly helpful prompt and pleasant to deal with. The problems with wrong product shipment were elsewhere in the supply chain. Mirror is not installed yet but seems very well made.
Shawn, we apologize for the original shipment issue. Our current version of Ember panels are dual connection, meaning they can be used “as is” to plug into a standard 120 VAC outlet or they can be modified by a licensed electrician to have a hardwired 120 VAC electrical connection.
No on/off switch
Unit works fine but I would have appreciated an on/off switch and some indicator that the unit is on. I feel this is a poor design.
Deborah, thank you for your review. I wanted you to know that our radiant panels are best paired with controls for proper operation and visual indications. You can add that to your setup at anytime. We have two plug-in models: wifi-enabled and countdown timer. https://www.warmlyyours.com/en-US/products/code/GK17-30090-0002 https://www.warmlyyours.com/en-US/products/code/GK16-30090-0005. I hope that helps! Stay warm. - Julia Billen (Owner)
Great product for heating rooms
I purchased an 800W panel for heating my basement office, and so far, it has worked as expected. It does take a few minutes to start feeling some warmth, but after that, it is very comfortable. As well, the panel doesn't need to stay on all the time, as the residual heat seems to keep the room warm well after the unit has been shut off. It is nearly silent (you can hear a few quiet "clicks" when the panel turns on/off), and there is no odour at all when in operation. The panel is hot to the touch, but it won't burn your skin if you do accidentally touch it (which was one of my concerns before buying). The reason for only providing 4 stars, rather than 5 stars is the installation process. You have to be extremely accurate with your template, as the mounting holes do not leave much room for error. If they could improve the flexibility of the mount, that would make it perfect.
Item Reviewed:Aesthetic solution
Looks nice and stylish. Also pretty effective at keeping 700sq.ft room warm at night.
Item Reviewed:Professional and Warm service.
Perfect product and communication. Pleasant experience of purchasing. Thank you!
Item Reviewed:Heats up a room without drying the air!
I got these for a couple different reasons. I was told Far Infrared has some therapeutic detox properties, and I wanted a way to lessen my dependence on my HVAC system which dries the air in my house. I have a couple of cold spots I wanted to address, and hoped these would do it. I'm really pleased to say they do a great job! I installed one under the kitchen counter on the wall facing the back door and windows. The wall panel heats up the granite counter top, wall and flooring, eventually reaching the wall and windows 8' away. There's a distinct difference in the temperature of the wall closest to this wall panel and the wall on the other side of the back door. I installed the second in my office next to the windows, so it heats up the wall, windows, blinds, and furniture. It does a nice job taking the chill off that 10'x12' space. I should mention that while these wall panels do heat up the surrounding surfaces, the surrounding surfaces are never too hot to touch. These come with a warning that the glass of the wall panels shouldn't be touched while in use. I had some reservations about the heat these generate marring the paint and/or drywall, but the cool metal backing, and spacing, is doing a great job of protecting my home. The third picture I've uploaded shows that gap. I also had some reservations about using these around my curious cats. I've been pleased that while my cats are enjoying lounging in the warm spots these create, they haven't tried to touch them. The installation was pretty easy. I would have loved for the brackets on the back to be spaced so I could have mounted these on studs as opposed to using the included anchors, but the anchors appear sufficient to bear the weight. Spackling will be sufficient to repair the holes if I ever decide to move them. If you're going to mount them on a wall adjacent to waterlines, like I did, please be sure to use a stud finder that will tell you where the water lines are. The main reason I love these is they do heat up a space and they are quiet since they don't have a fan. I put mine on a countdown timer, which you can see in the first pic so I don't have to remember to turn them off when the house gets warm in the afternoon.
Item Reviewed:Attractive and effective
Attractive and effective. Install went smoothly.
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