Customer Reviews for 120V TempZone™ Electric Shower Floor Heating Kit 32ʺ x 60ʺ with pre-built Offset Drain and nSpire Touch Thermostat
Great service, easy to install and program
Great service, easy to install and program
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Great customer service and support from Jenn. Knowledgeable u
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
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Outstanding service
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!
Item Reviewed:Replacement purchase
WarmlyYours made it quite an easy purchase a replacement thermostat for our original installment. They practice what they preach. They really do make you feel part of their community. Our floor heating unit had expired after close too ten years of steady use. I was helped through the process in purchasing a compatible unit for replacement. The unit arrived within days and in great condition from the shipper. We had a licensed electrician seamlessly install the new unit. We did have to call into service for a calibration question. Our call was taken and figured out within minutes. The touch pad on the unit allowed us to be up and running quickly. Much easier upgrade use from the new unit. Do yourself a favor and definitely give this company your attention, if you're in need one of the products they offer. Sincerely, a satisfied customer.
Item Reviewed:Great product and customer service
Customer service was outstanding in helping me find a replacement thermostat for my bathroom. They answered all questions and the delivery was fast. installing the product was easy and the results fantastic! Thank you
Item Reviewed:Terrific all around
Both the unit we received and installed, and the customer service are top rate. It was a pleasure dealing with Mary and everyone else at WarmlyYours. The controller works great, and even serves as our new nite lite in the bath. Thank you and keep up the good work.
Item Reviewed:Great Customer Service
Thank you for the responsive phone and chat consult in choosing a replacement thermostat for my WarmlyYours heated bathroom floor. I'm very happy with the upgrade, and with the experience I had working directly with you.
Item Reviewed:Works well & easy to use
I got this as a replacement to mine that stopped working and so far its great. It's attractive, quiet, and easy to program. Was installed very easily as well.
Item Reviewed:So easy!
As always Jenn West is always a pleasure to work with! I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn
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Great product
It is working great and a lot easier to set up and use. I love it.
Item Reviewed:Worth every penny!
I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.
Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.
Replaced thermostat on floors. Excellent
After ten years the thermostat for our floors stopped working. They offered me a deal on a better one. Received and installed within minutes. Working again. Thanks!!!
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great customer service
Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service. They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.
Item Reviewed:Best customer service ever!
To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.
Item Reviewed:Excellent assistance in helping me replace my failed floor th
Excellent assistance in helping me replace my failed floor thermosat.
Item Reviewed:Easy
My installer liked the concept and looks forward to working with this in the future. So easy to install!
Item Reviewed:I upgrade to this from the non-programmable one, what a diffe
I upgrade to this from the non-programmable one, what a difference. Very intuitive, only had to change the face plate. I really like access to all the modes and it is simple to operate. I would suggest if you are thinking of the non-programmable one, spend the extra buck as you will really appreciate what this can do.
Item Reviewed:Excellent Service
The product speaks for its self and the service is excellent.
Item Reviewed:Good service and the thermostat works great.
Good service and the thermostat works great.
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Great product. Easy to quote, easy to order and arrives quick
Great product. Easy to quote, easy to order and arrives quickly. Staff is always helpful. Most important, our customer loves their new heated floor!
Item Reviewed:Excellent service Product delivered quickly and installed e
Excellent service Product delivered quickly and installed easily
Item Reviewed:Too hot
The designer did not listen to my instructions. I told the salesman that the floor was highly insulated below the subfloor and that the vinyl covering had a temperature limit of 85 degrees. He specified your hottest possible arrangement for the floor size. (Three inch spacing with 3.7 watt wire and very narrow areas at the edge.) It should have had 4 or 5 inch spacing with your cooler 3.0 watt wire. ) I did not catch it until I had it for a while and was very bothered that it was too hot. Eventually I had to send it back and order a much shorter wire.
I'm sorry, we no longer stock the older-style 3 watt cable in a size that is required for your space. We apologize if there was a mixup in our discussions with you. We have historically had very good results with 3.7 watt cable spaced at 3" for enclosed porches. Enclosed porches are usually subjected to high amounts of heat loss, even if the floor is well insulated. It is better to have plenty of BTUs with some to spare than to not have enough. The thermostat that you purchased comes with a floor sensor. With the floor sensor installed in the floor, the thermostat can be set to limit the actual floor temperature to a specific temperature. This "Floor Limit" can be set to any temperature that you desire, or is required by the flooring manufacturer. The floor temperature will not exceed the value you enter, whether the wire is spaced at 3" or 4". We have found that 4" wire spacing works well in a second floor room with a heated room below, but may not have enough output for an enclosed porch. We rarely, if ever, quote 5" spacing because of "striping" of the heat which can result in cold spots in the floor. In the end, we always design a system that we believe will consistently deliver a great result. Thanks for your feedback, we appreciate it.
My old controller finally died (12y...but the other one still
My old controller finally died (12y...but the other one still going strong!) Call to WY and they had a new one (at half price) on the way to me the next day. Got it, installed it (a snap), and "Bob's your uncle!"
Item Reviewed:Amazing service
I was going to use a competitor's product, but every place that 'carried' it I also had to order it. Since the tile guy was coming over on a specific date I needed to make sure everything was in place, & based on experience I couldn't trust Lowe's or HD's site when it said it would come in by a Wednesday of the week needed. I called WarmlyYours, they confirmed that they had all the items in inventory & could ship the same day. I texted the bathroom plans and later that day they got back w/ the design and a quote. I ordered it that Friday afternoon, and was shocked that it showed up at my door the next day-Saturday. Everything went as stated. Very nice when facing delays w/ so many of the other items in our project.
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