SmartStat™ Programmable Thermostat Reviews
Replacement Thermostat
After more than 10 years of operation, a power outage resulted in my WarmlyYours floor heating system to stop working. I went on to the WarmlyYours website to troubleshoot the problem and was able to diagnose the thermostat as the problem. I was able to email and call the WarmlyYours support people who helped me order a new thermostat (which was 1/2 price because it was a replacement). A few days later the thermostat arrived at my door. I had also received an email confirming the shipment and another asking if I needed support installing the new thermostat. The installation was straightforward and the system is back in working order. A few days later, I received a phone call from a WarmlyYours support agent to confirm that everything was in working order. The customer service I received could not have been any better. Thank you for all of your help.
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Excellent service from Mahdi and Scott!
Very helpful in picking the correct product and understanding it's characteristics. When it was determined that the product was not needed, I was told to return it, which I have done, for a refund .
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Replacement Thermostat for bathroom floor
We all love our heated floor, even the cats, so when it began to trip off we were unsure how to troubleshoot. Originally installed around 15 years ago so concerned parts might no longer be available. Your staff helped us determine problem, identified suitable replacement and shipped out within a few days. All installed. We are very happy.
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New thermostat
Had trouble with the original thermostat not heating the floor. Replaced it at your recommendation but it still doesn't work. It will show that it is calling for heat but the floor is still cold. If I shut off the power and turn it back on it will start heating the floor. This is an intermittent problem. I reused the old mounting plate and put the new thermostat on it. Ideas?
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New control unit works great
We had to replace our 13 year old wall control unit with a new one from WarmlyYours. The unit worked fine. It was a little different - the wire coloring had changed so be sure to read the included documentation carefully.
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Excellent service
It was a pleasure dealing with them 1 phone call and they took care of sending me a new thermostat at a discount With in a few days I had the new unit in my hands and installed.
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Perfect solution
Happily the new unit you supplied VERY QUICKLY was the exact solution for our problem - a non-functioning heated floor. We are once again enjoying warm tootsies. =)
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replaced old unit
It was very easy to replace as my old wall unit died. Dealing with Lyn was simple and she was very helpful. all and all a great experience and if my other in-floor wall unit stops working I know its no problem going forward.
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SERVICE EXCEED EXPECTATIONS
Had to replace a thermostat for flooring (originally installed 6 six yrs ago). Contacted WarmlyYours , reviewed the issue and was determine required new thermostat. As call was made at end of day; new thermostat was shipped the next day and received shortly after. Super Service . Now installed and back up and warming the floors. Thanks, will recommend you to everyone I know.
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great customer service
I recently had to replace the wall unit of my in floor heating, Lyn my customer service rep was extremely helpful in getting me the correct product, shipping was fast and I am once again enjoying a warm bathroom floor in this cold Canadian winter.
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Thermostat Replacement
I ordered a replacement thermostat for my in floor electric heat and replaced the original which was inoperative and it restored my system operation.
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Nice to find good service…
I have had a floor installed for 20 years or so when the thermostat failed. I was connected to a technician, a person, who knew what they were talking about, and had it diagnosed fairly quickly. I did end up buying a refurbished replacement,and it has been working fine.
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Above and Beyond
So a few things about this transaction... this thermostat was a replacement for one that quit working after our house was hit by lightning. It was replaced for free. I did not expect lightning to be covered under warranty. Also, when it arrived I did not realize that the wiring had changed. I called support at 5:30 on a Friday night and he very patiently understood that things had changed from before and how to wire it now. That support experience is great and is the 3rd or 4th time they have gone above and beyond in the past with various projects I have done.
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I already gave an extensive review (it was published on your
I already gave an extensive review (it was published on your "Share Your Story" page). Do you want me to provide further thoughts? -Steve
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We love our heated floor
We replaced the thermostat and got our heated floor system going again. It was very easy to change and to program. We love our heated floor and can't believe we did without it for a while. The whole basement feels very nice and our dog is really happy! Thank you WarmlyYours for your excellent customer service and product choices!
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A snap to program
All the elements for the successful installation were enclosed in the kit. Very user friendly and straight forward. The SmartStart Thermostat is a snap to program and provides great flexibility in conforming to our lifestyle. If you can program you HVAC thermostat or Nest, you're golden. Great sales team and tech organization. Called a couple times, they were great. Thanks
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