If you receive a call to troubleshoot the Feelswarm countertop heater, please see below.
If you are in need of further assistance.
Please call or email:
P.O. Box 872
Lakeville, MN 55044
TAKE A LOOK
1. OUTLET ISSUES: Make sure the outlet being used is fully functioning (plug in a lamp or radio to confirm it works) 2. CORDS: Check all the cords to see if anything has been pinched. Please also make sure the power cord going from the outlet to the brick transformer is fully pushed into the transformer. This could become loose or it just not tightly plugged in.
3. MULTIPLE HEATERS: (Only applicable if you have multiple heating mat that plug together) Double check to see that everything is hooked up correctly. Is there a chance the transformer and thermal control unit are just plugged into one out of the multiple mats you have? 4. TRANFOMER: Each transformer has temperature gauge so if it gets too hot, it will shut down. Make sure there is nothing laying on top of the transformer or that it isn’t in too small of a space.
If you don’t notice any issues, move onto steps 2 and 3.
TAKE AWAY THE THERMAL CONTROL UNIT
Your FeelsWarm mat does not need the thermal control unit to operate Please unplug the thermal control unit from both the heater and the transformer. Place it away in a safe spot. Then, plug the heating mat directly into the transformer. Wait 2 hours and feel if the heating mat is on. If it is working, we have identified the thermal control unit as the issue and a replacement will be needed.
If the cords or the thermal control unit is not the issue, the transformer is suspect. If you have an ohm reader at your home, probe the transformer and the heating mat to see if there are any unusual readings. If the transformer is the issue, a replacement will be needed.
Please contact us with your findings along with the answer to these questions:
Is the transformer light on/blinking/off or there is no light?
Were the thermal control unit lights on/blinking/off when you first noticed the
Did your FeelsWarm mat work when you received it or was there an issue from the
Customer Service Team Heated Stone Products