LAVA® Radiant Panels Support

We recommend a 3/4" edge joint/space perimeter around the glass for air circulation and easier installation. Furthermore, no flammable materials may be used around the LAVA. It's required by UL that the “On/Off” switch must be operable and visible. Please check with your local electrical code prior to installing your Lava panel for restrictions on placement.

Radiant heat travels through air, and typically heats up objects closer to the panel first and then the rest of the room later. Heat from the panel can be easily detected from about 3-4 feet. Ideally, the radiant panel should be aimed onto the area with more use, since that will be the surface that will warm up first.

Verify that the mounting bolts are fully tightened on the rail. If not, tighten them until snug. If bolts are tight, look behind the LAVA and check to see if the rail is touching the rear of the enclosure.  If it is—that is the cause of the sound. Solution: Take some felt, and attach it in between the rail and enclosure.

Verify 120V power at the connection to the panel at the junction box at the rear of the panel. Verify the panel power switch is in the "ON" position (if equipped). LAVA internal temperature limiters may have actuated.  Turn off the unit using the "Power" switch on the panel and wait 30-60 minutes for the unit to reset. Turn the unit back on and operate normally.

If you experience additional issues, please give us a call at 1-800-875-5285.

A LAVA panel cannot be installed in "wet locations" such as showers or saunas. The top, bottom, and sides of the unit must not be closer than 12 inches from any other object or surface in order to effectively radiate heat. The LAVA panels may not be placed behind doors. Please check with your local electrical code prior to installing your LAVA panel for restrictions on placement.