IP-0350-LV-LI2 | Support

Common Support Questions

How does one know which size panel is correct for a room?

If you have a room with "average" insulation levels, take the square footage and multiply it by 7 or 8 watts per square foot. That will provide a good estimate of the watts needed to heat that space.

Need more help? View support options

How far from the radiant panel will the heat substantially radiate and where should it be aimed?

Radiant heat travels through air, and typically heats up objects closer to the panel first and then the rest of the room later. Infrared heating from the panel can be easily detected from about 3-4 feet. Ideally, the radiant panel should be aimed onto the area with more use, since that will be the surface that will warm up first.

Need more help? View support options

How quickly does the radiant panel heat up?

The startup heating time for this infrared heating system is approximately 5 to 10 minutes. However, your room will not feel warmer immediately because the cold objects in the room (furniture, walls, ceilings, floors, etc.) need to warm up first. Once these surfaces are heated via infrared heating, the warmth will spread throughout the room.

Need more help? View support options

Can towel bars be used when the panel is mounted horizontally?

No.

Need more help? View support options

Can a LAVA unit be recessed into the wall so the front surface is flush with the wall surface?

We recommend an open 1.5" (3.5cm) space around the edge of the LAVA for air circulation and easier installation. UL requires that the On/Off switch must be operable and visible, and no flammable materials may be used around the LAVA.

Need more help? View support options

Where should I mount the Lava?

Please abide by local electrical code guidelines. Lava may not be installed in "wet locations" such as showers or saunas. The top, bottom, and sides must not be closer than 12 inches from any other object or surface in order to effectively radiate heat. The Lava panels may not be placed behind doors. We do not recommend installing Lava units on ceilings.

Need more help? View support options

What size Lava do I need?

Please see this article.

Need more help? View support options

Can I hardwire a control but still leave the units as "plug-in"?

You can connect your plug-in radiant panels to a line voltage automated or a manual switch, timer, plug-in thermostat, or wifi switch. You can also use one of the controls found on our web page; https://www.warmlyyours.com/en-US/radiant-panels/controls

Need more help? View support options