Customer Reviews
Knowledgeable and helpful
I started my project done a difficult path. these folks help me out of my dilemma and steered me in the right direction. don’t be afraid to use their assistance they really know their stuff.
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Best customer service ever!
To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.
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Excellent assistance in helping me replace my failed floor th
Excellent assistance in helping me replace my failed floor thermosat.
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Great Company!
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Thank you for your review. I'm glad we were able to get your problem sorted and that your is floor up and running. Here is a link to the install manual for your reference.
Just the right item...Great Company
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Item Reviewed:Just the right item...Great Company
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Item Reviewed:Excellent!!
Troy was outstanding from start to finish. Thank you so much. My granite shower bench is warm to sit on. So happy I found you on Google.
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Great towel warmer, you have two options, either hard-wire or
Great towel warmer, you have two options, either hard-wire or plug. I chose to do a hard-wire, the only comment I have is I think having a black towel warmer with a white cord is not as attractive if the cord was black. Before purchasing this model, we tried other brands from the big box stores and the largest on-line retailer (starts with an A). None of them came close to the warmth this puts out, many were not built as well as this one is. If you are looking for right out of the dryer warmth, you will need to place a dryer in your bath/shower area. If you are looking to wrap yourself with a toasty towel right out of the bath/shower, this will do it. It takes about 15 minutes to get to temp, the footprint is compact enough to work even in a small bathroom (like I have). Installation was simple for a hard-wire. It looks good, stylish and sold my contractor on suggesting them to his clients. As always, Technical support was awesome. As a final note, my thermal gun puts the temp on this model at 140, the top-rated from a big box store only got to 92 after a 1/2 hour of being on.
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I am mixed on this item. For me personally, this is overkill.
I am mixed on this item. For me personally, this is overkill. What this device can do is incredible, sunrise/sunset, plug in your long/lat and program offset to sunrise/sunset. 50 different programs under PRO mode, standard mode is a fraction of that. I cannot imagine a scenario where one would need 50 different programs. Although, if you are a person with a set routine, and your family is too, this is the timer to have. If you have more variables than routines, you might not use all the functions this can do. Buttons are small, so programming can be challenging at times. My family would not appreciate what this can do, thus I only have 2 programs and the family uses the on/off function only.
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I upgrade to this from the non-programmable one, what a diffe
I upgrade to this from the non-programmable one, what a difference. Very intuitive, only had to change the face plate. I really like access to all the modes and it is simple to operate. I would suggest if you are thinking of the non-programmable one, spend the extra buck as you will really appreciate what this can do.
Item Reviewed:Very basic unit, works well, easy to install and of course wi
Very basic unit, works well, easy to install and of course with great technical support. I did upgrade after a short time as I desired a bit more features. Although, for simplicity, you cannot beat this one.
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Best customer service
I ordered WarmlyYours for a client of ours and she just moved into the home we renovated for her. She loves the fact that she stay toasty warm in the bathroom.
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Excellent Service
The product speaks for its self and the service is excellent.
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Mary knows her stuff. If she doesn't know , she calls you bac
Mary knows her stuff. If she doesn't know , she calls you back within minutes with an answer.
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Good service and the thermostat works great.
Good service and the thermostat works great.
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Dry towels
I play a lot of tennis, so sometimes I take multiple showers in one day. My towel would not always be dry by the next shower. Now I use the towel warmer and set the timer for 2 hours. It is perfect! Also, the only place we had to place the towel warmer was a little too narrow for the base. The base legs can be turned on an angle so you can squeeze the towel warmer into a tight spot.
Item Reviewed:
Works and looks great
Works great, only issue is this unit does not have a proper finishing plate to cover the electrical hookup. I ended up getting a chrome blank faceplate and custom drilling holes to pass the wire and attach the leg. Also had to take 3/8 of and inch of the one leg so it then sits flush!
Thank you for the review. The towel warmer that you bought does not come with, or require a wallplate. We are glad to hear that your were able to fashion your own and complete your installation in a satisfactory manner. We hope that you enjoy your warm towels.
Great product. Easy to quote, easy to order and arrives quick
Great product. Easy to quote, easy to order and arrives quickly. Staff is always helpful. Most important, our customer loves their new heated floor!
Item Reviewed:Everything went well. Floor is warming nicely.
Everything went well. Floor is warming nicely.
Item Reviewed:Excellent service Product delivered quickly and installed e
Excellent service Product delivered quickly and installed easily
Item Reviewed:Too hot
The designer did not listen to my instructions. I told the salesman that the floor was highly insulated below the subfloor and that the vinyl covering had a temperature limit of 85 degrees. He specified your hottest possible arrangement for the floor size. (Three inch spacing with 3.7 watt wire and very narrow areas at the edge.) It should have had 4 or 5 inch spacing with your cooler 3.0 watt wire. ) I did not catch it until I had it for a while and was very bothered that it was too hot. Eventually I had to send it back and order a much shorter wire.
I'm sorry, we no longer stock the older-style 3 watt cable in a size that is required for your space. We apologize if there was a mixup in our discussions with you. We have historically had very good results with 3.7 watt cable spaced at 3" for enclosed porches. Enclosed porches are usually subjected to high amounts of heat loss, even if the floor is well insulated. It is better to have plenty of BTUs with some to spare than to not have enough. The thermostat that you purchased comes with a floor sensor. With the floor sensor installed in the floor, the thermostat can be set to limit the actual floor temperature to a specific temperature. This "Floor Limit" can be set to any temperature that you desire, or is required by the flooring manufacturer. The floor temperature will not exceed the value you enter, whether the wire is spaced at 3" or 4". We have found that 4" wire spacing works well in a second floor room with a heated room below, but may not have enough output for an enclosed porch. We rarely, if ever, quote 5" spacing because of "striping" of the heat which can result in cold spots in the floor. In the end, we always design a system that we believe will consistently deliver a great result. Thanks for your feedback, we appreciate it.
Replacement for Towel heating hanger
I loved the towel heater, but it only lasted a few years. I had to purchase a replacement at full price. It appeared it was 1/8 shorter, which made instillation difficult. I hope this one last much longer, they are too expensive to keep replaceing.
Thank you for your review. We are constantly improving our products, so a towel warmer purchased a few years ago may differ slightly from our currently-available units. We processed your replacement unit at 50% off the current MSRP plus shipping and tax. Please let us know if that amount does not match what you were billed. Thanks again for taking the time to submit your review.
