Customer Reviews
Fantastic Customer Service
Their customer service and technical service availability 24/7 is nothing less than superb. I wasn't so happy that a tech told me to tape their mats in place on the Cerazorb until it was covered with self-leveler (they had a tech review the job with me prior to installation which was a nice service if the tech knows what they are talking about). Do NOT do this as it caused nothing less than a mess during pouring. But, I got the floor in and all works - just wish I could have saved the 3 hours of extra work fixing tape and corners that surfaced through the leveler.
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I installed two 25' rolls to meet the room requirements as ma
I installed two 25' rolls to meet the room requirements as mapped by W.Y.'s. I did have a problem finding a laminate floor to install over the electric heat mat as there are not many manufacturers that authorize the install. W.Y.'s helped me find a brand. Basement floor warm now, ready for winter.
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Amazing Products and Customer Service
I have been a customer with WarmlyYours for about a year now, and i wanted to compliment the amazing products and customer service. Customer Service Representative, Troy, has been so helpful and prompt, it makes ordering a breeze
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Tested and is running perfectly
I installed the warming system yesterday and it laid out exactly as designed, with a few loop modifications. It was tested and is running perfectly. I am installing tiles tomorrow so once in we can turn it on to feel the warmth.
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Excellent product and service.
Ordered one day and picked up the next day. No waiting. Troy is a real pleasure to work with. He followed up the next day to ensure everything was going well. Great company and product.
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Great product
The product was very easy to install. If there is one glitch it is the electrical connection inside the mat. While the mat is only 1/8 inch which I love the connection is double that. I am doing the tiling tomorrow so we see if it has any bearing on the tile install. I will definitely use this product again.
Hi Brian, Thank you for the kind review. To address your concern, while the splice is thicker than the majority of the mat/wire, this thickness difference is typically balanced out by the mortar coverings and should not affect the final floor height level. If you are concerned it may present a height issue, then it is suggested to cut, or chip, a recessed notch in the floor. Please let me know how it goes. Julia Billen (Owner)
Great product Great service
I work with Mary and she is extremely knowledgeable and pleasant to work with. On top of that the products are top of the line and easy to work with. The assistance they supply (which is hardly needed) is outstanding. I would highly recommend WarmlyYours product.
Item Reviewed:Love it
Follow the instructions and it’s very easy to lay.
Item Reviewed:Easy to use
Thermostat is touch control and very easy to use
Item Reviewed:Nice back up
Get this tool when ordering, it will save a lot of guess work and problems
Item Reviewed:Great product
A very easy install, instructions are thoroughly explained and works great
Item Reviewed:Fast delevery
Very fast delevery
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Very good service Thanks Roy
Very good service Thanks Roy
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Easy to Install
Perfect fit membrane, easy to follow layout and wire is protected within the membrane.
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Best customer service and simple to use product!
So happy with my purchase from WarmlyYours. Their customer service was so quick to answer questions and help with anything I needed. I installed the heating cable system under a tile floor in my laundry room and it was so simple! Can’t wait to redo my bathroom and add heated floors there now!
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Great Customer Support
The WarmlyYours team were quick to troubleshoot and resolve the issue with my towel warmer. It's great to know that even though the towel warmer is over 10 years old, support for it was readily available, free of charge.
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Sent very fast!
It took a couple of weeks to get an electrician out to install it correctly, but it took him only 30 minutes. This was a replacement of an old thermostat that died. It works great. One comment- the time and date of the screen in sleep mode are way too tiny to read easily. How can you make the font larger on the screen, like the temperature reading?
Richard, thanks for your review. We love the nSpire Touch model as much as you do for it’s simplicity and the good news are that you can change a screensaver mode to show time and date in a larger font in the center, and temperature in the smaller font at the bottom. Just go into Menu > User Settings > Screen Saver, choose the 2nd option and confirm your choice with a checkmark.
A+ experience
Great product, great service. Will definately purchase from WarmlyYours again.
Item Reviewed:Customized installation layout makes it so simple
WarmlyYours makes a great product with great customer support. I uploaded a floor plan for our new bathroom, and within a day I received a customized installation layout which made it easy to do the installation myself. Having the heating element attached to the mesh minimizes the need to run individual cables.
Item Reviewed:Easy to install and use
Good installation instructions. The full user manual must be downloaded, but it's a minor inconvenience.
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Seems like inexpensive insurance
Since the thermostat requires an infloor sensor, having a backup installed seems like a smart move.
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