Customer Reviews
Extremely great service!
The products are top notch!
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Extremely great service!
The products are top notch!
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Outstanding service
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!
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Replacement purchase
WarmlyYours made it quite an easy purchase a replacement thermostat for our original installment. They practice what they preach. They really do make you feel part of their community. Our floor heating unit had expired after close too ten years of steady use. I was helped through the process in purchasing a compatible unit for replacement. The unit arrived within days and in great condition from the shipper. We had a licensed electrician seamlessly install the new unit. We did have to call into service for a calibration question. Our call was taken and figured out within minutes. The touch pad on the unit allowed us to be up and running quickly. Much easier upgrade use from the new unit. Do yourself a favor and definitely give this company your attention, if you're in need one of the products they offer. Sincerely, a satisfied customer.
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Great product and customer service
Customer service was outstanding in helping me find a replacement thermostat for my bathroom. They answered all questions and the delivery was fast. installing the product was easy and the results fantastic! Thank you
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New thermostat
Great service, great company. The folks I dealt with on the phone were very friendly, professional, and knowledgeable. Since I was replacing an older, discontinued model they gave me a 50% discount on the new one. I would definitely buy from them again.
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Works great
Works great
Item Reviewed:Works Great
As part of meeting our goal for all electric heat, we found after installing heat pump splits in adjoining rooms, that we still had to kick in the gas heat to bump the kitchen warm enough. Installing WarmlyYours heating elements under a new floor surface did the trick nicely.
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Terrific all around
Both the unit we received and installed, and the customer service are top rate. It was a pleasure dealing with Mary and everyone else at WarmlyYours. The controller works great, and even serves as our new nite lite in the bath. Thank you and keep up the good work.
Item Reviewed:Outstanding
WarmlyYours was outstanding in checking in, answering my questions, and following up after the sale to make sure everything was working as I hoped. I’ve not worked with another company that was so complete in their support!
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Excellent support, great product
Everything arrived well packaged and well documented. It was easy to connect and put terminators on the self regulating wire and the roof clamps were nicely engineered. I have already used the system several times and everything works great. Unfortunately the adhesives failed completely, even though they were applied with an air temperature of 65 and a roof temperature of 85 to a clean, new roof. I will probably have to use tar to reattach them in the spring.
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Great Customer Service
Thank you for the responsive phone and chat consult in choosing a replacement thermostat for my WarmlyYours heated bathroom floor. I'm very happy with the upgrade, and with the experience I had working directly with you.
Item Reviewed:Works well & easy to use
I got this as a replacement to mine that stopped working and so far its great. It's attractive, quiet, and easy to program. Was installed very easily as well.
Item Reviewed:So easy!
As always Jenn West is always a pleasure to work with! I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn
Item Reviewed:Great product
It is working great and a lot easier to set up and use. I love it.
Item Reviewed:Perfect Addition to Any Bathroom
The towel warmer arrived on time and in perfect condition. It was easy to install and works exactly as the description stated. Everyone should have one! or two!
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New thermostat
After 7 years my old thermostat died. I called WarmlyYours and got help. They were great! Jeff Burnett explained the prices of new thermostats. I ordered one and it has been installed. I can tell you that the time without it was not good. I love my heated floor!
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Worth every penny!
I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.
Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.
Replaced thermostat on floors. Excellent
After ten years the thermostat for our floors stopped working. They offered me a deal on a better one. Received and installed within minutes. Working again. Thanks!!!
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great customer service
Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service. They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.
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Great product and easy to install. Warm bathroom floors are p
Great product and easy to install. Warm bathroom floors are pure heaven
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