Customer Reviews for nSpire Touch Programmable Thermostat (White)
It took a little while to get there, but with excellent help
It took a little while to get there, but with excellent help from the tech team and customer support I was able to get the new thermostat installed and working just fine! It’s so nice having a warm floor to step onto on these winter mornings!
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great customer service
I recently had to replace the wall unit of my in floor heating, Lyn my customer service rep was extremely helpful in getting me the correct product, shipping was fast and I am once again enjoying a warm bathroom floor in this cold Canadian winter.
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Excellent all around
The thermostat worked perfectly right out of the box! The best part, however, was the customer service. Both the service for me as well as my electrician (the more technical service). My electrician said this was, hands down, THE BEST technical service he has ever experienced for a product. He was blown away. I am amazed how long the initial product worked flawlessly (over 15 yrs) and that the replacement went so smoothly. I will definitely be recommending this product to anyone who will listen, and will use the products again in new areas of my house/property.
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EXCELLENT PRODUCT AND SUPPORT
I had no experience installing electric radiant heating in a concrete slab, but with great advice and excellent install instructions I was able to install the cable, connect the thermostat and the system worked first time. The WarmlyYours team made it all possible by providing a drawing of where the heating cable is to be routed and all other installation instructions. Even when I made changes the WarmlyYours team quickly provided updated drawings and instructions. There is no better place to go for electric floor heating than WarmlyYours.
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the product was great, installation was easy, however i strug
the product was great, installation was easy, however i struggle to understand why the temperature cable that is required during installation is placed in the thermostat box. I installed my mat's then skim coated with thinset and placed the tile only to find out when my electrician arrived that i needed to install the temperature guage wire during installation. It was confusing as to why this was like this.
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Thermostat Replacement
I ordered a replacement thermostat for my in floor electric heat and replaced the original which was inoperative and it restored my system operation.
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Works
Easy install. Warm floors as advertised. Satisfied customer.
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Not as intimidating as I thought
Worked with Justin throughout the process and things went very well. Even though there were a few mistakes on my part we were able to work through them. Be sure your layout you provide is accurate!! Submitted a diagram of my new bathroom layout and received the plan for how to layout the mats. After paying, received the kit and instructions. Pretty much follow the instructions. If you are a DIY person with a bit of electric know-how, this is fairly easy. Things to look out for - be sure to use the squawker when laying the mat to assure you don't break it. Have a decent glue gun to hold down any wires when you have to work around something. You can also use the gun to stick the mat better to the floor. An open wall makes the wiring go a lot easier. Otherwise, you need to be proficient in snaking a wire through a wall. The only hiccup was the electric box provided. The thermostat does not fit easily; an extremely tight fit to the point that without a lot of force, I couldn't get it to fit before even trying to install it. Right out of the box, things did not fit easily. There are better and larger plastic boxes you can get at Home Depot or Lowes. It needs to be LONG not wide. My suggestion to WarmlyYours is provide a bigger box or give an option to exclude the package sold without the electric box pieces. All in all - worth the price and the effort.
Item Reviewed:Warmly yours is really hot stuff
Easy ordering, timely delivery, easy to install. Hopefully lasts another 12+ years.
Item Reviewed:Easy to install and easier to use.
Easy to install and easier to use.
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replacement for existing product
Our bathroom heated floor stopped working right when it got cold here. Ordered new wall panel, installed and now floor works again! I enjoy my warm floor so I can shower in warmth and comfort.
Item Reviewed:Floor heating for mudroom, kitchen and livingroom
I love the floor heating from warmlyyours. It was easy to install, the thermostat is easy to handle and overall service from the sales team was excellent. Promptly responded when I had any questions. Lots of information was available over the internet. As well I liked the fact that a technical team send me an email asking me if I needed any help before I even started the project. Instruction how to install are clear and easy to read. I would have loved to give them a 5 star rating but can only give a 4 star as we were a little confused regarding the length of the cables we needed. The drawing and actual size did not match. But Troy and his team were eager and fast to fix the problem. We tried to figure out how much cable we need for each room but the instruction " how to figure it out was really difficult for myself and my contractor who deals mostly with Nuheat ( with them you get a cable/ squarefoot table to see how much you need. I know that it varies but it gives you a better idea ) My contractor loved the little gadget which was send with the order to check if the cable is properly connected. But I thought it was overkill to send me the same gadget for each room . One would have done it and we would have saved a little money and waste. We used an master electrician to connect the system to make sure everything is done in order. Overall I would highly recommend the product. So far so good it works like a charm and it seems to put out the heat we need to be toasty. Thanks WarmlyYours :)))))))))
Item Reviewed:Love the Tehrmostat.
Easy to program. Easy to read. And love the look!
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Very good product. Easy installation.
Very good product. Easy installation.
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Nice to find good service…
I have had a floor installed for 20 years or so when the thermostat failed. I was connected to a technician, a person, who knew what they were talking about, and had it diagnosed fairly quickly. I did end up buying a refurbished replacement,and it has been working fine.
Item Reviewed:Very pleased with service and clarity of instructions
When my heated floor thermostat failed I was concerned about choosing a replacement. The people of WarmlyYours made the decision easy and the insturctions and video made the procedure quick and easy. Will order from them again if needed.
Item Reviewed:Love my Warmly Yours Floor!
My favorite part of the bathroom is the floor. Original thermostat died after 19 years. This new replacement works great! Highly recommend!
Item Reviewed:One of the best companies that I've ever ordered from
Good product, knowledgeable staff to help with user's questions, very courteous and responsive. You have checked all of the important boxes. Good work.
Item Reviewed:excellent customer service. very important
excellent customer service. very important
Item Reviewed:Warmly Yours helped me very much. Also love the product.
WarmlyYours helped me very much. Also love the product.
Item Reviewed:Thermostat
It works great and the assistance from on line was excellent. Easy to install.
Item Reviewed:Jenn West makes ordering so easy!!
Jenn West makes ordering so easy!!
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great experience. Start to finish. Would use this company aga
great experience. Start to finish. Would use this company again.
Item Reviewed:Great attentive people
Great attentive people
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Finally got the system installed
After numerous construction delays, we finally got the heating system installed AND connected. It works fantastically well! We installed it in a 480 sq ft 'guesthouse' in southwest Virginia. This past weekend was quite chilly (low was in the low 40's and the floor kept the temperature right at 74 degrees). We LOVE this product. The company is great to work with.
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