Product Support

I can't imagine better service from any organization. They hung with my while I troubleshooted and the resolution was satisfactory and efficient! Plus I LOVE this product!

Michelle R. in Seattle, WA

I had the fortunate experience of dealing with Jeff Burnett . he was knowledgable , patient and easy to work with . your company is lucky to have him.

James K. in Santa Fe, NM

I encounted an issue where I damaged wires within my mat and the team at WarmlyYours were able to get back me with practical advice and recommendations immediately. Absolutely exceeded my expectations!

Anonymous in Calgary, AB

I was replacing the thermostat for my bath room floor heating and was confused by an extra set of wires - your very helpful tech walked me through it, though it turned out I was using a competitor’s product! What a kind thing to do!

Toni O. in ,

Tech support walked me through all I needed to replace thermostat. Saved me money and time

Michael A. in ,

Every customer support service representative we spoke to was friendly, patient and knowledgeable. They spent many hours on phone calls walking our contractors through the troubleshooting process.

Patrice M. in Waldport, OR

The WarmlyYours support team provided me with a couple of option to resolve my issue.

Chris D. in Blairsville, GA

my thermostat quote work and Pauline help me get a replacement. you just do not know what you are missing till it brakes.

Quality C. in Raleigh, NC

Could not have completed the.installation and setup with out your patience and support.

Thomas J. in Hilliard, OH

Jeff was outstanding to work with.

Mike L. in Randolph, NJ

Thank you very much for a terrific service experience. You and Apple take the trophy...the replacement is installed and working properly. And this is coming from a guy that will cross wires even after having watched your install video (which was really, really helpful). Keep it up! Let me know if you go public! Best regards,

Anonymous in Princeton, NJ

I really appreciated the 24/7 phone coverage. I was walked through the problem & resolved the issue.

Kristen D. in ,

Great products with exceptional customer support especially Anatoliy. They stand behind their products, customer support is EVERYTHING!Thank you

Frank C. in Mineola, NY

Highly competent and responsive

Steve G. in Ottsville, PA

We’re very helpful and answered my questions quickly and completely.

John F. in Barrington, IL

Good technical support. The tech reps will call back and will follow-up on the issues as they arrive.

Anonymous in Mississauga, ON

The two electricians arrived to install and power the mat and they presented a plan to me that was different than what their manager had previously quoted to me. They also did not arrive with the pvc pipe that was quoted and were incredulous about running pipe under the cement, as had originally been planned, so I suspected that they were looking for shortcuts. Meanwhile, it was obvious to me that neither had ever installed these mats before (I live in an area that receives very little snow, but I still wanted to invest so that I would never have to shovel again). I called my salesperson, Jenn, to get advice and she immediately answered. She then put one of their technicians on the phone to talk directly with the electricians to make sure the mats were installed and hooked up successfully! Wow! WarmlyYours provided real time assistance with real people.

Cheryl N. in Fort Collins, CO

The response time was excellent, far better than normal. The people were courteous, helpful, and knew their job.

Anonymous in Blacksburg, VA

Not only do they just sell you a product, but they follow up after delivery to make sure all is OK and offer 24/7 Tech support for installation issues which came in handy for me.

Jim W. in Seattle, WA

I have checked in with tech support 3 times, and my contractor has at least once. Always concise, consistent guidance. The support is available 24/7, and has always been available to access.

Dan B. in Chatham, NY

Appreciate the 24/7 support and the patient tech support (with a novice installer!).

Eco E. in Buffalo, NY

Jeff was great, understood the situation and helped me make corrections to my installation promptly (he even called me while grocery shopping — dedication !! 👍🏻

Vilders C. in Rochester, NH

Confusing thermostat, not user friendly. Your team was supportive

Herbert N. in Montreal, QC

Excellent customer service!

Maribeth H. in Chelsea, MI

Techs were very helpful - especially when I talked to them on a Saturday. Delivery of the replacement was very speedy and is working great!

Martin M. in Oshawa, ON