The support portal for Countertop Heater Controls provides free installation guides, wiring diagrams, operation manuals and more.
Yes, but make sure you provide the details about the layer of particle board or plywood when the order is placed to ensure proper performance. It is pretty common to have particle board/plywood underneath stone as a support. Please note that the included surface prep kit should be used on the wood before adhering the heater.
Yes. If you have any questions about this process, please feel free to give our 24/7 Technical Support a call at 1-800-875-5285.
The stone countertop may take between 1 and 1 1/2 hours to warm up to reach its stable heat level.
Our countertop heaters are specifically designed to gently raise the temperature of the heated area an additional 20 to 25 degrees Fahrenheit.
The peel test strip (included) can be used to evaluate whether the surface of the stone will need the prep coating. Typically this is required for "rough cut" natural stone, which is typically quartz or granite. The Surface Prep Kit can also be used for supporting wood/plywood/particle board. Smooth granite and any stone with a mesh backing will most likely not need the kit.