After 2 previous orders through Amazon Both orders were shipped the wrong size I had to call WarmlyYours directly to get the correct size shipped to me.
Item Reviewed:The service i received was spot-on. It was a technical follow-up from an installation from a few years prior that involved an array of multiple heat matts. With their help, we troubleshot and resolved our thermostat controller issue.
Item Reviewed:Excellent customer service and technical support. Easy to install after consulting instruction manual and online videos. Thank you!
Item Reviewed:I was never good at programming our original thermostat, so when it stopped working, I decided to go with a simple on or off type thermostat. Very happy with it.
Item Reviewed:I was never good at programming our original thermostat, so when it stopped working, I decided to go with a simple on or off thermostat. I works fine and customer service for the order and installation was terrific.
Item Reviewed:Warmly staff was very helpful in selecting the correct items to purchase for my project. The instruction booklets were very clear and made installation straight forward. Everything worked without any issues. Thanks
Item Reviewed:Excellent. I called a number of times to get technical directions ( verbal and written) as to determining if my under heat wiring or wall thermostat had failed. Your staff was really helpful as I had no experience and didn't want to hire an electrician to trouble shoot and make the repair. The follow up on my issues was also much appreciated. Exceptional customer service!
Item Reviewed:My discussion with your phone representative allowed me to select thermostat I wanted. It was very good and easy. The website made it easy to make my purchase. I received my purchase promptly.
Item Reviewed:I ordered the wifi enabled thermostat. It works great. Nice to be able to control the floor remotely
Item Reviewed:I installed a WarmlyYours floor in my bathroom many years ago and it was one of the best investments I have ever made.
Item Reviewed:Our new bathroom floor is warm and comfortable. The installation went smoothly and the instructions were spot on.
Item Reviewed:Been using WarmlyYours for many years Great service and support would never change
Item Reviewed:I was able to make an educated guess about which product to choose from just the website, the WarmlyYours team was able to dial it in and turn around recommended layout drawings in just a week, pick up comments in a few days. Jessica S. followed up regularly with me and was able to get everything to the GC as soon as they needed it. A great process so far.
Item Reviewed:We are so pleased with our WarmlyYours heated floor. The service we received from the company was amazing. We so appreciated the help with placing our order. We had a small issue with our thermostat and WarmlyYours replaced the thermostat immediately no questions asked, they were supportive and quick to ensure we had everything we needed to have this amazing heated floor. I recommend WarmlyYours, a company that provides excellent customer service and an excellent product.
Item Reviewed:Great product, great service and great customer support
Item Reviewed:Our WarmlyYours original thermostat in our master bath stopped working after 14 years so we replaced it last month with a new one that is so much easier to program. Thank you for the updated version!
Item Reviewed:It is great when you have a company that will stand behind their products. They will take time to make sure that you are 100% happy with your purchase
Item Reviewed:We purchased a refurbished unit to control the underfloor heat in our bathroom. The product arrived promptly, was easy to install, and has been working flawlessly for months.
Item Reviewed:The thermostat works but feels cheap... bottom piece of plastic broke off during installation just by loosening the screw to open the face plate.
Item Reviewed:As always, service from WarmlyYours was terrific. The product, however, is not that great. It actually broke during installation, the plastic piece on the bottom broke when loosening the screw. I was able to install it without this piece as I didn't want to bother replacing and reinstalling but it feels pretty cheap. Surprising as former models of the thermostat were very well made.
Item Reviewed:We purchased our bathroom tile floor heating pad over 23 years ago. It was worked perfect for the entire time. One day I noticed the floor was not warm, needless to say the wife's toes getting cold is not good for anyone....lol Working with WarmlyYours, Jeff helped me determine that it was the thermostat that was not working. After 23 years they still considered us a loyal customer and gave us a 50% discount toward a new thermostat. Jeff also sent me all the documents needed to install the new thermostat. Working with WarmlyYours was a GREAT experience!!! Her toes are happy again......
Item Reviewed:Great products! Love WarmlyYours floors in my home!
Item Reviewed:We have received prompt service and and excellent buys. This particular order has not been installed, but we have bought from you many times and received shipments promptly, and the products were as described and worked well.
Item Reviewed:always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations. easy to follow installation and programming
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