Thermostats and Power Relays Reviews
Very friendly and informative customer service and sales representatives.
I received the support I required during the installation process. The customer service representatives were available to answer any and all questions.
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Thermostat Replacement
Very pleased with the product and support available for installation
Item Reviewed:My floor heats!
Walking through the issue with WarmlyYours' expert technician, he recommended the ideal thermostat for my 20yr old heated floor. It's finally working again, thanks to his expertise!
Item Reviewed:Excellent customer service
We called the WarmlyYours helpdesk. Jeff helped us diagnose the issue with our thermostat very patiently and helped us with placing an order for the new one. We also received very detailed instructions on how to install the new thermostat. We are so happy to have warm kitchen floor again this winter. In this age of AI assistants and BOTs, it was such a pleasant surprise to have such an amazing customer service experience with a real human :)
Item Reviewed:Excellent technical support
Knowledgeable staff with timely responses.
Item Reviewed:Great product, great customer service
From the very beginning when I ordered the heated floor to needing tech support for a defective thermostat, everything was handled above just professionally and with great care. Everyone I spoke with along the way was amazing to work with. Unfortunately, I had a defective thermostat that needed to be replaced, but I have no complaints about it because the resolution process was handled so well. Customer support, tech support, and product quality are all great.
Item Reviewed:Great product works well
I wish brightness could be lower I have it at lowest level of 5
Item Reviewed:Thermostat replacement
Excellent customer service when trying to troubleshoot floor temperature issues. They quickly diagnosed that we needed a new thermostat and upon installation, everything worked perfectly
Item Reviewed:It’s all about the people
The thermostat that I ordered was easy to install and works perfectly. Jeff Burnett returned several emails and even called me. When I placed my order on the website instead of calling to get a discount, the phone rep corrected my mistake instantly. Such attentive service for a relatively small order really impressed me.
Item Reviewed:So Easy
I really love this T-Stat. So easy to use and program. Replacement installation was so easy and painless! Thanks Jenn
Item Reviewed:A great product!
Love my WarmlyYours floor! It went cold after 14 years of loyal service, but with a new thermostat and WarmlyYours tech support, the new thermostat is now on track for another 14 years of toasty service. Thanks, WarmlyYours!
Item Reviewed:Fantastic product and service!
Easy to order and received quickly/as scheduled.
Item Reviewed:Top notch service
Upon realizing my floors were no longer warm and considering the prospect of tearing all my floors up or selling my house, I was able to call the Customer support line at 8am and Was connected with Anatoliy Isayenko. He walked me through how we troubleshoot the matter when the floors no longer heat up. He kept me cool in an anxious situation. Once the troubleshooting was completed, he was able to coordinate an email to purchase a new thermostat. Buying a new device was absolutely a bummer given that the one that was installed was only about 5 yrs old, but buying the thermostat rather than rip up my floors was satisfactory. In a couple of days, the New thermostat arrived and I was able to install. The floors work perfectly as they should and I am very pleased with the outcome.
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Easy to install
My contractor was happy with the ease of the installation. We have just started using them with the colder weather, feels great but our mistake is to put under vinyl floors even though they are good for heated floors. The heating sensation is far from the one from under ceramic. Takes nothing away from this product.
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Excellent customer service
I found this company by accident when researching on YouTube because I suspected that my heated flooring went bad. After ordering what I thought was the same thermometer on Amazon, it atill didn’t fix the problem. Turns out I had the original owners manual and discovered WarmlyYours was the original sellers of my floor system, so I called them. They were amazing and even able to FaceTime with me to show me how to use an ohm meter. Turns out it was just the thermostat that went bad. I purchased a new upgraded model which was promptly shipped. There were several emails and phone calls back-and-forth with excellent “how-to” videos that walked me right through the process. I would use this company again in a heartbeat. It’s very difficult to find good customer service these days but WarmlyYours understands how to help their customers in every way.
Item Reviewed:Amazing
Pedro was able to answer questions and able to resolve thinks
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Love our heated floors!
Love our heated floors!
Item Reviewed:I’ve purchased multiple times
I’ve purchased multiple times and every time was a great experience.
Item Reviewed:It shoud be simpler to programme.
The thermostat is OK but it has too many controls. People like me do not want complications trying to figure out so many variations and wasting time. Just offer something more simple.
Item Reviewed:Works great
Easy to install, works great. Nice coming down to a warm floor on those cold mornings to let the dogs out.
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