Radiant Floor Heating Reviews
Best customer service ever!
To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.
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Excellent assistance in helping me replace my failed floor th
Excellent assistance in helping me replace my failed floor thermosat.
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Easy
My installer liked the concept and looks forward to working with this in the future. So easy to install!
Item Reviewed:Great Company!
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Thank you for your review. I'm glad we were able to get your problem sorted and that your is floor up and running. Here is a link to the install manual for your reference.
Just the right item...Great Company
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Item Reviewed:Excellent!!
Troy was outstanding from start to finish. Thank you so much. My granite shower bench is warm to sit on. So happy I found you on Google.
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I upgrade to this from the non-programmable one, what a diffe
I upgrade to this from the non-programmable one, what a difference. Very intuitive, only had to change the face plate. I really like access to all the modes and it is simple to operate. I would suggest if you are thinking of the non-programmable one, spend the extra buck as you will really appreciate what this can do.
Item Reviewed:Very basic unit, works well, easy to install and of course wi
Very basic unit, works well, easy to install and of course with great technical support. I did upgrade after a short time as I desired a bit more features. Although, for simplicity, you cannot beat this one.
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Best customer service
I ordered WarmlyYours for a client of ours and she just moved into the home we renovated for her. She loves the fact that she stay toasty warm in the bathroom.
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Excellent Service
The product speaks for its self and the service is excellent.
Item Reviewed:Good service and the thermostat works great.
Good service and the thermostat works great.
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Great product. Easy to quote, easy to order and arrives quick
Great product. Easy to quote, easy to order and arrives quickly. Staff is always helpful. Most important, our customer loves their new heated floor!
Item Reviewed:Everything went well. Floor is warming nicely.
Everything went well. Floor is warming nicely.
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Excellent service Product delivered quickly and installed e
Excellent service Product delivered quickly and installed easily
Item Reviewed:Too hot
The designer did not listen to my instructions. I told the salesman that the floor was highly insulated below the subfloor and that the vinyl covering had a temperature limit of 85 degrees. He specified your hottest possible arrangement for the floor size. (Three inch spacing with 3.7 watt wire and very narrow areas at the edge.) It should have had 4 or 5 inch spacing with your cooler 3.0 watt wire. ) I did not catch it until I had it for a while and was very bothered that it was too hot. Eventually I had to send it back and order a much shorter wire.
I'm sorry, we no longer stock the older-style 3 watt cable in a size that is required for your space. We apologize if there was a mixup in our discussions with you. We have historically had very good results with 3.7 watt cable spaced at 3" for enclosed porches. Enclosed porches are usually subjected to high amounts of heat loss, even if the floor is well insulated. It is better to have plenty of BTUs with some to spare than to not have enough. The thermostat that you purchased comes with a floor sensor. With the floor sensor installed in the floor, the thermostat can be set to limit the actual floor temperature to a specific temperature. This "Floor Limit" can be set to any temperature that you desire, or is required by the flooring manufacturer. The floor temperature will not exceed the value you enter, whether the wire is spaced at 3" or 4". We have found that 4" wire spacing works well in a second floor room with a heated room below, but may not have enough output for an enclosed porch. We rarely, if ever, quote 5" spacing because of "striping" of the heat which can result in cold spots in the floor. In the end, we always design a system that we believe will consistently deliver a great result. Thanks for your feedback, we appreciate it.
My old controller finally died (12y...but the other one still
My old controller finally died (12y...but the other one still going strong!) Call to WY and they had a new one (at half price) on the way to me the next day. Got it, installed it (a snap), and "Bob's your uncle!"
Item Reviewed:Amazing service
I was going to use a competitor's product, but every place that 'carried' it I also had to order it. Since the tile guy was coming over on a specific date I needed to make sure everything was in place, & based on experience I couldn't trust Lowe's or HD's site when it said it would come in by a Wednesday of the week needed. I called WarmlyYours, they confirmed that they had all the items in inventory & could ship the same day. I texted the bathroom plans and later that day they got back w/ the design and a quote. I ordered it that Friday afternoon, and was shocked that it showed up at my door the next day-Saturday. Everything went as stated. Very nice when facing delays w/ so many of the other items in our project.
Item Reviewed:Great customer service
Great customer service
Item Reviewed:Great heating system, almost perfect, 4.9 stars
I installed this for a small bathroom, 50 sq feet-it has always been cold since it's over a garage. The instructions are very good and all the materials are excellent. Almost perfect except for two small items. 1. The wiring kit should include the conduit elbows, 1 for the cold lead cable going to the box and 1 other elbow for the floor sensor. Since the kit has everything else, would be helpful to add these two small items. Nearly every installation will require using elbows to protect the wires when they make the turn from the floor up to the box. 2. The instructions for the floor heating kit should mention something about making sure to check the instructions for the self leveling compound before laying the wires. In my case, I had laid out the wires on tile following all the instructions in the heating kit, then I bought the self leveling kit compound and realized that I needed to scarify the old tile, and then prime the floor. Then I had to lay the wires back down again. I know, probably user error, but it would be helpful to add something about checking the self leveling compound instructions BEFORE laying the wire for the heating system. Other than that, it's a great system that I think will do well during the cold winter months. TIPS for installers: 1. I used duct tape to hold the wires down reinforced as much as possible with Zip flashing tape. The duct tape failed on the SLC pour in a couple of spots, use Zip tape instead next time. 2. I bought a spare floor sensor and laid it in the floor but didn't wire it. If the current one fails, I only have to cut a hole in the drywall and run it up to the box, don't have to dig up the floor.
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Easy to install, easy controls, too!
This product is wonderful. It was easy to install, especially with the line monitor, so that you are always sure you haven't broken a line. The controls are intuitive and easy to operate. I'd put this in another room, for sure!
Item Reviewed:Easy to operate
This is a simple unit and very intuitive. Easy to learn how to use it!
Item Reviewed:Caring staff
They verified my order before I ordered the products so i got what I needed. Speedy delivery as well
Item Reviewed:Comfortable and Convenient
Our original WarmlyYours thermostats (~10yrs old) stopped functioning after a thunderstorm power surge. The WarmlyYours staff were very helpful ordering replacements and for installation. The newer models are much simpler to program. We are very happy with the products and the interactions with the company.
Item Reviewed:Great service
I’ve been trying to find an easy way to warm up my son’s bedroom above garage, when I came across WarmlyYours. The radiant heating system was designed by WarmlyYours and installed underneath our new carpet. The whole process was great. We couldn’t be happier. It looks and works great. Thank you.
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