AK15-59820-0001 Frequently Asked Questions

Each towel warmer comes with an instruction manual which fully explains how to install the device from start to finish. If you can hang a picture, you can probably install a heated towel rack. However, for hardwired models, you will need a licensed professional who is certified to do electrical wiring for the final hook-up. 

The heated towel rack is designed to stay on at a relatively constant temperature to keep your bathrobes and towels fresh, warm, and dry. However, should you need to turn the unit off for any reason, you can use the integrated on/off switch on the unit. If you’re using a control for your heated towel rack, you may need to shut off the unit there as well. 

Most of our electric towel warmer models* come with built-in TempSmart™ overheat protection which will shut the unit down automatically if the unit's surface exceeds the safety limit of between 149°F (65°C) and 167°F (75°C). 

*Excludes the Elements model. 

A WarmlyYours electric towel warmer can't be installed in a tub or shower enclosure. A WarmlyYours electric heated towel rack should be installed at least 24” away from a wet location like a shower, tub, etc. Always install a WarmlyYours electric towel warmer in compliance with all local building and electrical codes.

The cost to operate your model will depend on two different variables: 1.) the wattage of the model you’ve selected. 2.) the cost of electricity in your area. 

A quick way to figure out the hourly operating cost is to take the cost of electricity in your area (typically measured in cents per kilowatt hour) and multiple it by the wattage of your towel warmer divided by 1000. For example, the cost to operate an Infinity Towel Warmer (a 150-watt model) in Lake Zurich, IL (where electricity costs 10.44 cents per kilowatt hour) would be less than 2 cents an hour and the formula to figure that out would look like this: $0.1044 x (150/1000) = $0.0156 per hour. 

Yes. WarmlyYours towel warmers are to be installed in accordance with the instructions in the manual and CEC, NEC, and local code guidelines relating to electrical fixtures in bathrooms. A towel warmer with a hardwired connection must be on a GFCI-protected circuit and be wired by a professional who is certified to do electrical wiring. Towel warmer models with plug-in connections should be used with a GFCI outlet. 

Using a light switch to control the electric towel warmer is okay in most cases. However, you can't use a dimmer to control the unit. 

Yes. Any hardwired WarmlyYours electric towel warmer can be paired with the Hardwired WiFi Switch (GK16-30090-0003) to enable full remote control from anywhere.

Using the My Leviton app (free, iOS and Android), you can:

• Turn your towel warmer on or off from your phone over Wi-Fi or mobile data
• Create schedules and automate on/off times
• Monitor switch status in real time

The WiFi switch also integrates with Amazon Alexa and Google Assistant for hands-free voice control — no hub required.

Note: Installation requires a 2.4 GHz Wi-Fi network and a neutral wire at the switch location. The switch replaces a standard single-gang wall switch.

No, floor heating thermostats are not compatible with the towel warmers. We would also not recommend using both devices on the same control, as it does not take the same amount of time to reach the ideal temperature for each product, which could lead to one unit to overheat and the other to not function properly.

Yes, a modern towel warmer will function as a towel dryer. And not only will a heated towel rack dry your towel, but it will help to some degree to dry out the room to reduce humidity and mold.

Yes, your unit is designed to be left on 24/7 if needed. However, for efficient operation, you may want to pair your heated towel rail with a compatible WarmlyYours control.