Mary knows her stuff. If she doesn't know , she calls you back within minutes with an answer.
WarmlyYours is a good quality product. The mat was installed this spring. I haven't connected it to power yet. Technical support through the process was excellent . The product shipped and arrived on time. The price seemed a little high but sales staff worked with me to eliminate items I didn't really need to reduce the overall costs to a more palatable level. Recommend it!
Very good service Thanks Roy
Product was delivered promptly. It was a pleasure working with Pedro and the rest of the team!
As a P. Eng I like to know all the technical details, product availability, product manual availability and pricing before I will consider buying a product. All this information was easy to access online with the WarmlyYours products.
Thank you for the 5-star review Jim. I'm happy you found everything you needed and I wanted to let you know that our tech team can also review your project in detail with you to make sure all goes according to plan! Reach out to me directly at email@example.com if we can be of further help. - Julia (Owner)
Customer service is a key factor in customer satisfaction.
I needed a small area heated to melt snow that comes off the roof by our front door. The 3x5 mat was just right. The website write-up was accurate, ie I got just what I expected. It was easy to install (wiring can be the trickiest part, but that's not a WarmlyYours issue -- I wired it to an inside manual switch). All in all, it was what I needed, easy to install, one or two phone discussions were helpful, and it works great.
My sales rep. was amazing, super helpful and efficient.
During the ordering process I was contacted multiple times to make sure the product I was getting was exactly what I needed. The switch cover came damaged as it appeared to be put on a little too tightly and it cracked. The staff were more than happy to send me a replacement. I purchased these in the winter to have on hand for spring when they will be installed so I can’t speak to how well they work at this time. I’d definitely order from them again though just based on the customer service I’ve received.
Easy install and thanks to the great engineers that put together the plan. Turn around was awesome.
Thank you for the review Jason! Speed is our middle name here at WarmlyYours. I hope your winter is snow-free! - Julia (owner)
The MAT was very easy to install - the directions were straightforward. My electrician had installed this product in the past, and the customers spoke highly of its efficiency. I can not rate how well it works at my home, as it if far from the weather needed to test it!
I'm very pleased with the performance of this system. It keeps the walkways of the patio clear of snow and ice without requiring any intervention on my part. There are a couple of "tricky" aspects to installing it under interlocking bricks. Keeping it flat while adding 1" of screening on top requires something to hold the mesh down due to the wire being fairly thick and having been rolled up in shipping. Changing heights (step downs, stairs) requires planning and access through retaining walls, etc. such that installing the wire may need to be done concurrently to the stone work being done. Last point to consider is that because the heating wires keep the area around them warmer than the rest of the patio there is a differential of frost heaving between the unheated and heated part of the patio. In my case what happened is the ground froze long before any snow or freezing rain fell, so the first time the system came on, the moisture in the lime screening under the pavers melted and this caused a localized drop in the screenings causing the pavers to be left suspended in the air. Two things to mention about what this meant. The pavers were not in direct contact with the heating wires so it appeared that the system wasn't working. to fix this issue, I walked on the heated area and the pavers dropped down to make contact with the screenings and the system then started to work as expected. The dropped pavers (1/8"~3/16") do create a visible line on the patio over the winter but in spring, it evens out again. I say all this not as criticism but rather to inform potential buyers what to expect so there are fewer unwanted surprises. I am extremely happy with the system and resulting clear paths that allow easy access to the BBQ, spa and bird feeders in the winter. Highly recommend the "practical indulgence" of installing a system like this.
Thank you for your feedback. We're happy that the system is working well for you.
Loveland, Colorado - Feb 2017 After several good snow storms - as much as 10-inches - we have the following observations; 1. The auto sensors work great - the mats turn on and are working as the snow falls eliminating build up. 2. We made some max temp adjustments and have settled on 60-degrees F. 3. Blowing snow is tricky - you have to manually run the system since the moisture sensor on the eaves does not "see" falling snow and the heat does not turn on automatically. Not a huge issue but if ignored the blowing snow can build up to quite a depth making he system work very hard to melt it. 4. The edges of the walk do not get warm enough to melt - the "clear area" is pretty much the limit of the mat. We have a pretty good mass of concrete but it does not warm enough to melt either edge - about 2-inches on each side. 5. It has been the talk of the neighborhood - everyone nosing around to see the installation and asking how it works. It definitely has eliminated the frozen spot at the front of our porch and had given peace of mind we won't have someone take a terrible spill on the ice. Thanks very much for that!
The product works like a charm! Highly recommend to anyone looking for a heated walkway.
Excellent quality product. Installed for patio door threshold last summer. Used it a couple times last winter to make sure it worked, it did. I still shovel the stoop and the rest of the concrete, need the exercise anyway. But the heater is there if needed.
We had the strangest winter in years here in Fort Scott, Kansas. We didn't have any weather this season which would have initiated the WarmlyYours Heating Mats. Please check with me about this time next year and maybe I will have an experience worth rating. I had a great experience with the Ordering and Delivery of your products and am anxious to see how the system works. Installation was a snap as advertised.
I used this mat by placing it between two rubber door mats and placing in on top of the sidewalk by my main entry door. So far it has worked perfectly through two winters!
The mat was an easy install under pavers. The walkway was on North side of home and doesn't see much sun during the winter and was tough to keep clear without excessive salt. We set the walkway on a timer which works excellent when we need it. Thank you for a great, easy to use product!
Functioned flawlessly and best of all never shoveled this winter.
System works great! My biggest complaint is that there is not an indicator light on the panel that shows when it is operating. I would feel much better if I knew that the system was not wasting energy due to a faulty temperature/moisture sensor.
Thank you for your review Mike! We're glad the system is working great and we'll take your suggestion to our product team.
I am so glad I bought the driveway heated mats. They worked great all winter. I couldn't be happier. Well worth the investment.
I love my heated driveway mats!!!!! They work so easily -auto on/off. The electrician had no problem with his part of the installation. I highly recommend the product. The purchase was easy too. The availability of the tech team 24/7 was a big help! I'm telling all my friends to get them when they install a new concrete driveway!