Customer Reviews for TempZone™ Floor Heating Cable 120V, (3.7W/ft.), 40 ft., 1.3A with Gripstrips, Floor Sensor, and Circuit Check
Awesome customer service
It is great when you have a company that will stand behind their products. They will take time to make sure that you are 100% happy with your purchase
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Excellent
Mary was extremely helpful and guided me to all the products I would need. Great service and great products!
Item Reviewed:floor heating, T-stat, towel warmer. pros/cons (Electrical contractor)
always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations. only con would be the towel warmer, even though it is high quality and strong, I found the mounting hardware a bit flimsy and unforgiving (not to mention the plastic wall plugs which provide no grip in drywall. Precisely measuring all mounting points, the unit ended up crooked (even though a lazer level was used for mounting positions. Diagonally measuring the mounting points was nearly 3/4" off AND the mounting feet have 0 forgiveness, and will leave marks on the finished paint on the walls. Shame there was not a larger mounting plate. The position of hexhead screws are 3/8 from wall and clumsy to tighten without more markings on finished paint. side note, it gets hot, too hot in my opinion
Dear Electrilight, we appreciate your feedback in regard to the range of our radiant heating products. Regarding the towel warmer, we are working with our supplier to improve how precisely the units are manufactured and strengthen the quality control process.
perfect
always been 100% confident with floor heating cables and thermostats, adding an extra floor thermocouple is paramount to ensure lifespan. Never had 1 recall or trouble from 10 years of installations.
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I purchased 2 heated flooring kits for a double bathroom reno
I purchased 2 heated flooring kits for a double bathroom renovation. I was happy with the correspondence from the company, the price was fair and the layout they supplied for running the cable was extremely helpful. Product came in 2 days after order was placed. My clients are happy and so I will be using this product for our next renovation.
Item Reviewed:Cozy Toes!
I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.
Item Reviewed:Great customer service
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
Item Reviewed:I hate my heated floor - Said nobody ever!
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
Item Reviewed:Great product, great customer service
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
Item Reviewed:Monk Kitchen Floor
Hey Troy, the order refernced was only part of the project. The balance of floor heating was also WarmlyYours but was purchased from a local distributor (City Tile Nanaimo) THis was my 3rd WarmlyYours project and again I'm very satisfied and happy with not only the service provided but the end result. I've attached a couple of pics of the project and thanks again...Drew
Item Reviewed:Easy, Peasy
Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.
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Kerilyn Merritt ROCKS!
I’m not a big account but Kerilyn treats as if I am. IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!
Item Reviewed:Great customer service and support from Jenn. Knowledgeable u
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
Item Reviewed:Outstanding service
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!
Item Reviewed:Worth every penny!
I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.
Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.
Best customer service ever!
To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.
Item Reviewed:Easy
My installer liked the concept and looks forward to working with this in the future. So easy to install!
Item Reviewed:Excellent Service
The product speaks for its self and the service is excellent.
Item Reviewed:Great product. Easy to quote, easy to order and arrives quick
Great product. Easy to quote, easy to order and arrives quickly. Staff is always helpful. Most important, our customer loves their new heated floor!
Item Reviewed:Too hot
The designer did not listen to my instructions. I told the salesman that the floor was highly insulated below the subfloor and that the vinyl covering had a temperature limit of 85 degrees. He specified your hottest possible arrangement for the floor size. (Three inch spacing with 3.7 watt wire and very narrow areas at the edge.) It should have had 4 or 5 inch spacing with your cooler 3.0 watt wire. ) I did not catch it until I had it for a while and was very bothered that it was too hot. Eventually I had to send it back and order a much shorter wire.
I'm sorry, we no longer stock the older-style 3 watt cable in a size that is required for your space. We apologize if there was a mixup in our discussions with you. We have historically had very good results with 3.7 watt cable spaced at 3" for enclosed porches. Enclosed porches are usually subjected to high amounts of heat loss, even if the floor is well insulated. It is better to have plenty of BTUs with some to spare than to not have enough. The thermostat that you purchased comes with a floor sensor. With the floor sensor installed in the floor, the thermostat can be set to limit the actual floor temperature to a specific temperature. This "Floor Limit" can be set to any temperature that you desire, or is required by the flooring manufacturer. The floor temperature will not exceed the value you enter, whether the wire is spaced at 3" or 4". We have found that 4" wire spacing works well in a second floor room with a heated room below, but may not have enough output for an enclosed porch. We rarely, if ever, quote 5" spacing because of "striping" of the heat which can result in cold spots in the floor. In the end, we always design a system that we believe will consistently deliver a great result. Thanks for your feedback, we appreciate it.
Amazing service
I was going to use a competitor's product, but every place that 'carried' it I also had to order it. Since the tile guy was coming over on a specific date I needed to make sure everything was in place, & based on experience I couldn't trust Lowe's or HD's site when it said it would come in by a Wednesday of the week needed. I called WarmlyYours, they confirmed that they had all the items in inventory & could ship the same day. I texted the bathroom plans and later that day they got back w/ the design and a quote. I ordered it that Friday afternoon, and was shocked that it showed up at my door the next day-Saturday. Everything went as stated. Very nice when facing delays w/ so many of the other items in our project.
Item Reviewed:Great customer service
Great customer service
Item Reviewed:Easy to install, easy controls, too!
This product is wonderful. It was easy to install, especially with the line monitor, so that you are always sure you haven't broken a line. The controls are intuitive and easy to operate. I'd put this in another room, for sure!
Item Reviewed:Caring staff
They verified my order before I ordered the products so i got what I needed. Speedy delivery as well
Item Reviewed:Great service
I’ve been trying to find an easy way to warm up my son’s bedroom above garage, when I came across WarmlyYours. The radiant heating system was designed by WarmlyYours and installed underneath our new carpet. The whole process was great. We couldn’t be happier. It looks and works great. Thank you.
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