Customer Reviews for 120V TempZone™ Electric Shower Floor Heating Kit 32ʺ x 60ʺ with pre-built Center Drain and nSpire Touch Thermostat


561 Reviews
Awesome company with great products

I recently replaced a failed floor heating thermostat with the nHance programmable thermostat. Very easy to install and worked great on and after the initial power up. In service, the control is extremely intuitive and easy to use. Love it.

Item Reviewed:
Anonymous | West Chester, PA
April 01, 2021

Share this Review:
Works great

We install this system often via our remodeling company and installation and function has always been on-par with expectations. No failures or faulty systems to date, easy to install and work around all the items in a bathroom. Will continue to purchase this mat system going forward

Item Reviewed:
Anonymous | Woodridge, IL
March 29, 2021

Share this Review:
DYI approved

The heating mats were designed well for me to easily layout. I am very happy with the outcome of the first room. I am about to do the second one and am expecting equal results.

Customer review image Item Reviewed:
Bob L. | Laingsburg, MI
March 26, 2021

Share this Review:
Excellent Service

The sales team, particularly Lyn was very knowledgeable and helpful. They were able to advise and offered to help install via zoom if necessary. I would highly recommend them!

Item Reviewed:
Debbie G. | New Milford, CT
March 26, 2021

Share this Review:
Warmly Yours A+++++

Should have sent this much sooner. The name WarmlyYour is so appropriate. The entire team was extremely helpful to a total novice in identifying and solving the problem of a cold floor. I appreciate your courtesy, patience and follow up in getting my WarmlyYours floor warm again.

Item Reviewed:
Anonymous | Huntville, AL
March 25, 2021

Share this Review:
This really works well

My wife and I will be moved in the house we noticed an old model of this floor heater wasn’t working. It was easy to install this new unit and every morning we go in and it’s 38° out it’s nice to have a floor that’s 80° on your cold feet! It’s really a cool unit to have!

Customer review image Item Reviewed:
David E. | El Dorado Hills, CA
March 25, 2021

Share this Review:
So quick and easy

The old thermostat went out on a Wednesday morning. I went online and found the item and its website. I called, spoke with a very knowledgeable person, ordered the unit. It was in my hands the next day. There were questions about how to replace the unit myself. Those questions were answered completely with reference to the website for any simple questions. There was a followup call from WarmlyYours about how it went. They even programmed the unit the exact same way the old unit was. It was perhaps the most perfect purchase I have ever made. It has worked flawlessly. Thanks.

Item Reviewed:
Edward C. | East Grand Rapids, MI
March 25, 2021

Share this Review:
Easy

My new replacement thermostat was easy to install, easy to program and it works great! Highly recommended! The customer service was also excellent!

Item Reviewed:
Ron A. | Hollis, NH
March 25, 2021

Share this Review:
Very easy to order and install. Company answered all my questions

Great experience working with WarmlyYours. I had some special requirements due to the size and layout of the room but WarmlyYours came up with a solution that worked perfectly. Just installed the two mats and between the instructions that come with the product, and the excellent videos, it could not have gone in more smoothly. Highly recommended.

Item Reviewed:
Randy H. | Bryn Mawr, PA
March 21, 2021

Share this Review:
Fast, reliable and extremely helpful

Pedro is honestly one of the best sales people that I have ever had the pleasure of working with. He is available every single time I have needed help, and he is always happy to take care of any changes in my designs. I will only use Pedro and WarmlyYours for my bathroom projects. Thanks!

Item Reviewed:
Samuel C. | Santa Fe, NM
March 18, 2021

Share this Review:
Shipping issues

I ordered this product and quickly received shipment of not one but 2 heated panels both were white glass and the plug in versions problem was I ordered ONE mirror hardwired version, It took many calls texts and emails to get sorted out and after 4 weeks I finally got another shipment This time it was a mirror but it WAS NOT a hardwired version, After consulting my electrician and WarmlyYours tech support I decided to keep it and cut off the plug to wire it directly, Throughout this somewhat frustrating transaction the salesman Troy Barton was extremly helpful prompt and pleasant to deal with. The problems with wrong product shipment were elsewhere in the supply chain. Mirror is not installed yet but seems very well made.

Response from WarmlyYours:

Shawn, we apologize for the original shipment issue. Our current version of Ember panels are dual connection, meaning they can be used “as is” to plug into a standard 120 VAC outlet or they can be modified by a licensed electrician to have a hardwired 120 VAC electrical connection.

Item Reviewed:
Shawn H. | London, ON
March 16, 2021

Share this Review:
Works Great! Some Installation Issues.

I bought this thermostat because it was the only one I could find where I could program in my pre-existing non-standard 5k ohm floor sensor resistance. The price was 3x that of a good and capable Honeywell unit, but I needed one to work with my sensor. Installation was somewhat difficult as it is designed to have the stiff solid copper wires from the house attached directly to the thermostat. Other brands have flexible twisted wire leads attached to the T-stat that are then "wire nutted" to the house leads. As the module on the back of the Tstat is nearly as tall as the opening in the electric box, wires could not be inserted into the ends of the Tstat as I believe it was designed for. I had to take the snap-on cover off the back and run the leads to the terminals in the other direction. Cover could not then be reattached (not really an issue). Again, due to the size of the module I had to drill a hole for the sensor wire as the existing hole routed the senor wire over the metal edge of the electric box. In my case, my original Tstat was installed in a double wide box, so that was good. I don't think it would have been possible to install this Tstat in a single wide box. With all that behind me, the unit is working well and I am happy with it.

Customer review image
Response from WarmlyYours:

The other brands' flexible wire connections actually fill the box with unneeded wire. Most wall-mounted line voltage devices, like light switches, use the same type of screw connections. This results in less wiring in the box and less space taken up by wirenuts. This leads to cooler temperatures inside the wall box. These devices are designed by the manufacturer to fit into a single space box. The snap-on connector in the back is designed to be removed during the wire attachment and then re-installed when done. This is shown on our video showing how to replace the old unit with the new. This device may not fit as well in a very shallow single gang box, but then again, it is designed to fit into a normal or deep single gang box.

Item Reviewed:
Thomas G. | Rhinebeck, NY
March 15, 2021

Share this Review:
Great customer service on small bath floor application

Easy ordering with all my question answered both prior and post install.

Item Reviewed:
David C. | Plymouth, MA
March 13, 2021

Share this Review:
Easy installation and floor is toasty warm!!!

Easy installation and floor is toasty warm!!!

Item Reviewed:
Anonymous | Toronto, ON
March 13, 2021

Share this Review:
Very happy

I was very happy with my new switch. Your teck support was very good.

Item Reviewed:
John F. | White Lake Charter Township, MI
March 12, 2021

Share this Review:
The thermostats that I ordered arrived on time. I got support

The thermostats that I ordered arrived on time. I got support from the support group. Answered my questions and sent me a link to a video on installation. It was an easy DIY project once I watched the video. This was a much needed upgrade to my system.

Item Reviewed:
nSpire Touch: Touch Thermostat - Programmable, Class A GFCI, w/Floor Sensor - WHITE

Larry H. | San Diego, CA
March 12, 2021

Share this Review:
Diagnosing the problem was more difficult than resolving it

About every 5 years or so, I have to replace the thermostat. Before ordering a replacement, WarmlyYours responsibly wants to ensure the problem is with the thermostat, not the wiring in the floor. The technician first wanted an Ohm reading so we had to buy an Ohm meter. Then we couldn't understand the instructions on how to take a reading and ended up calling an electrician just to take a reading so we could buy a replacement thermostat. We wound up spending twice the cost of the thermostat when we could have just bought the thermostat and installed it ourselves. That said, I am very happy with my WarmlyYours heating. I just wish it wasn't so complicated to order a thermostat.

Item Reviewed:
Bonnie J. | Leavenworth, KS
March 10, 2021

Share this Review:
Great!

Simple installation and it works great.

Item Reviewed:
Bob C. | Bay Village, OH
March 08, 2021

Share this Review:
Simple to use and install!

Great product and customer service.

Item Reviewed:
Stephen M. | New Canaan, CT
March 04, 2021

Share this Review:
Easy

Fast Delivery. Easy to use - simply roll out, staple down, pour self leveler. Wait for tomorrow. This is a "required" upgrade to any stone tiled floor.

Item Reviewed:
Anonymous | Lee Creek, BC
March 04, 2021

Share this Review:
Excellent customer service

I worked with Jenn West and she is extremely professional. From start to finish, she makes the whole process simple and easy. The product is great to work with and if you ever have questions, customer support is great as well. Highly recommend.

Item Reviewed:
Templeton C. | June Lake, CA
March 03, 2021

Share this Review:
A Model Company!

From using their website, to initial over the phone sales enquires, to shipping times, the product itself, clarity of blueprints and written install instructions, ease of installation, right down to being able to speak with a tech for that added install assistance and peace of mind, THESE GUYS ARE AWESOME!!! This is a model company in how the customer experience should be! Some of the larger corporate giants certainly could take a lesson from WarmlyYours. I typically never engage in giving customer reviews. I simply believe that they should do their job, and I'll do mine. No one sends me a pat on the back and flowers because I have done a good job of paying for goods/services, so don't expect me to send adulations just because you did as you were expected to. HOWEVER, WarmlyYours has so exceeded my expectations, right across the board, that I just absolutely had to respond to them with this review. Many thanks for an overall exceptional shopping and installation experience!

Item Reviewed:
Nathan H. | Simcoe, ON
March 03, 2021

Share this Review:
New Install

I have been using your product for years with no problems.This time I had a different type of installation with these TC-Strip- PC cable fixing. This is not a very good type of fastener. Does not hold the cable very well and when fastening to the floor it does not hold down well

Item Reviewed:
Tom M. | Cold Spring, NY
March 02, 2021

Share this Review:
Great

Ordering was very simple as I was helped through the process. Product is very easy to navigate and set up. Works great.

Item Reviewed:
Anonymous | Colorado Springs, CO
March 02, 2021

Share this Review: