Great company to work with. After a couple of glitches on my part with sending a drawing they could open and one simple drawing change, the product was in my hands in a few short days. Excellent instructions and videos made installation seamless. We now have a warm bathroom floor. Thanks.
Item Reviewed:This product is of high quality and was a cinch to install. User interface is straightforward and operation couldn't be simpler...particularly with the wealth of control literally at your fingertips.
Item Reviewed:My experience has been fantastic. Questions answered promptly and thoroughly along the way. Ended up needing to process a return along the way (nothing wrong on WarmlyYours's end, just decided an accessory wasn't needed) and it couldn't have been more painless. Have had a single point of contact throughout which has made the entire experience fantastic. No issues of needing to pull up notes (and hoping they were recorded) from the last time I communicated with someone because it was always the same individual. Wish more companies treated customer service with this approach. As a residential contractor I will very likely be utilizing WarmlyYours for several future projects. They couldn't make the experience any more enjoyable. With regard to the products...very pleased. High quality construction and straightforward documentation made installation a breeze. I don't have any concerns of getting a call-back to the project because of sub-par equipment. I look forward to utilizing more of their products on future projects based on this experience.
Item Reviewed:Great company to work with. Troy is always very helpful. Highly recommend.
Item Reviewed:WarmlyYours is run like a well oiled sewing machine. I’ve never had an issue with any of the product.
Item Reviewed:I called with trouble shooting questions as the system was existing to house I purchased. The team helped me trouble shoot the system and recommended a new thermostat. Everything works as it should.
Item Reviewed:The team helped trouble shoot my system and suggested a new thermostat. Everything is working as it should.
Item Reviewed:Great service again by WarmlyYours (and Troy again too). Great product. Easy to work with and install. I will always purchase from WarmlyYours for my clients.
Item Reviewed:Works great. Replaced a unit that died.
Item Reviewed:I love my WarmlyYours floor. They offer excellent customer service. They say “any time” customer service, but they don’t have live people just waiting for your phone call, but in a matter of minutes, they will get back to you with an answer. The online chat was very helpful. Everything was just as described and the mesh heating mat was easy to install. The instructions were clear and the online videos were very helpful. Thank you Kerilyn for a great experience.
Thank you for your review. We have people standing by 24/7 to answer your calls. After-hours calls can take a little longer to answer since we are on our cell phones at home, but we are here to help anytime. - Julia Billen (Owner)
You can do a lot with this that they dont show you. It really is well designed and simple to use.
Item Reviewed:Customer service always is exceptional.
Item Reviewed:I've been dealing with Troy for about 5 years now and he always has my back. What a pro.
Item Reviewed:Great customer service
Item Reviewed:I recently replaced a failed floor heating thermostat with the nHance programmable thermostat. Very easy to install and worked great on and after the initial power up. In service, the control is extremely intuitive and easy to use. Love it.
Item Reviewed:We install this system often via our remodeling company and installation and function has always been on-par with expectations. No failures or faulty systems to date, easy to install and work around all the items in a bathroom. Will continue to purchase this mat system going forward
Item Reviewed:The heating mats were designed well for me to easily layout. I am very happy with the outcome of the first room. I am about to do the second one and am expecting equal results.
The sales team, particularly Lyn was very knowledgeable and helpful. They were able to advise and offered to help install via zoom if necessary. I would highly recommend them!
Item Reviewed:Should have sent this much sooner. The name WarmlyYour is so appropriate. The entire team was extremely helpful to a total novice in identifying and solving the problem of a cold floor. I appreciate your courtesy, patience and follow up in getting my WarmlyYours floor warm again.
Item Reviewed:My wife and I will be moved in the house we noticed an old model of this floor heater wasn’t working. It was easy to install this new unit and every morning we go in and it’s 38° out it’s nice to have a floor that’s 80° on your cold feet! It’s really a cool unit to have!
The old thermostat went out on a Wednesday morning. I went online and found the item and its website. I called, spoke with a very knowledgeable person, ordered the unit. It was in my hands the next day. There were questions about how to replace the unit myself. Those questions were answered completely with reference to the website for any simple questions. There was a followup call from WarmlyYours about how it went. They even programmed the unit the exact same way the old unit was. It was perhaps the most perfect purchase I have ever made. It has worked flawlessly. Thanks.
Item Reviewed:My new replacement thermostat was easy to install, easy to program and it works great! Highly recommended! The customer service was also excellent!
Item Reviewed:Great experience working with WarmlyYours. I had some special requirements due to the size and layout of the room but WarmlyYours came up with a solution that worked perfectly. Just installed the two mats and between the instructions that come with the product, and the excellent videos, it could not have gone in more smoothly. Highly recommended.
Item Reviewed:Pedro is honestly one of the best sales people that I have ever had the pleasure of working with. He is available every single time I have needed help, and he is always happy to take care of any changes in my designs. I will only use Pedro and WarmlyYours for my bathroom projects. Thanks!
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